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“Excellent!” 5 of 5 bubbles
Review of The Rutland Hotel

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The Rutland Hotel
Ranked #8 of 150 Hotels in Edinburgh
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
3 reviews
“Excellent!”
5 of 5 bubbles Reviewed 22 October 2013 credit card Amex Cardmember Review

Great steakhouse, staff were very good and restaurant very clean and trendy.

Bar downstairs also serves a nice selection of cocktails.

Location is excellent as right in the heart of Edinburgh.........

Stayed July 2013, travelled as a couple
Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, 23 October 2013
Hi Daniel,

Thank you for your excellent review!

We are so glad you had a wonderful time with us and hope to see you again.

Kind regards,

Abi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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993 reviews from our community

Traveller rating
    710
    233
    36
    9
    5
See reviews for
122
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (237)
Date | Rating
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  • Danish first
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  • English first
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English first
Edinburgh, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

Stayed for my 50th birthday with my friends, lovely welcome from reception on arrival. The apartment was beautifully presented and was shown around with a very friendly member of staff who had arranged champagne and muffins, what a lovely gesture. My frienda also loved their stay. ? Will be back for my daughters 21st.

Stayed October 2013, travelled with friends
Helpful?
Thank couter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, 23 October 2013
Hi Roseann,

Thank you so much for your kind review - we love helping guest's celebrate their special occasions!

We're glad you all enjoyed your girls night in our apartment!

We look forward to welcoming you back for your daughters 21st!

Kind regards,

Abi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
107 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 13 October 2013

This is a reasonable good quality boutique hotel, but is substantially overpriced for what it it. The staff where friendly and helpful, but there was a real lack of attention to detail one would expect from a boutique hotel in this price bracket. For example, the sound system in our room wasn't working, there were at least five lightbulbs that were not working, bathroom cosmetics were not replaced, and the whole place was starting to look a little tiered and in need of a refresh. The room was too small, and given that we paid extra for a view of the castle, you only really see it if you stood by the window up close.

  • Stayed October 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mark399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, 15 October 2013
Hello Mark,

Thank you for your review of The Rutland Hotel. We take all reviews seriously and continually seek to improve our hotel.

We were a little surprised by your review of our Castle View rooms. The Castle Views have three large Georgian windows, one which perfectly frames an exquisite view of Edinburgh Castle, quite unlike any other view in the city.

You do not mention which room you stayed in, or when, but we have checked each of our bluetooth sound systems and found them all to be working correctly in every room. Lightbulbs are checked and replaced every day in each room, as are bathroom cosmetics, I wish that these issues had been mentioned during your stay as we would have been only too happy to have resolved them immediately for you.

I’m glad that you found our staff to be friendly and helpful – we pride ourselves on the high standard of service that we provide for our guests.

I hope that we will have the opportunity to welcome you back again one day.

Kind regards,

Abi
The Rutland Reception
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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 October 2013

Booked for a 1 night stay, for a quick getaway with my wife, great location, amazing staff, very comfortable room.

5 star customer service with a smile..... Plus the free muffins in the room were a real treat - thanks

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bentley197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, 15 October 2013
Hello 'Bentley197',

Thank you for such a lovely review!

We're so glad you had a wonderful stay with us! I must admit, we're quite partial to the muffins ourselves!

We hope we have the chance to welcome you back to The Rutland Hotel one day!

Kind regards,

Abi
The Rutland Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 October 2013 via mobile

Very friendly staff who helped me send packages back home. Nice decor and big rooms. Only quibble us breakfast doesn't start until 8 am and when one is up early and in serious need of a coffee I recommend train the night porter who wasn't very helpful on that front which slightly exacerbated my hangover. Would stay there again

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fionayoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, 15 October 2013
Hello Fiona,

Thank you for your review!

I'm glad to hear you had a safe trip back to Hong Kong - and that your luggage got there safely too!

We take all feedback seriously and from today we can now offer guests a take away coffee and croissant no matter how early they need to check out!

I hope you will consider staying with us next time you are in Edinburgh

Kind regards,

Abi
The Rutland Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

We had one night and one full day in Edinburgh, and couldn't have chosen a lovelier place to stay. The location is very central - an easy and inexpensive bus ride from the airport. We arrived before our room was ready, and were treated to complimentary coffee in their beautiful adjoining restaurant. Our room, when ready, was gorgeous, light and large. And they even gave us a bottle of champagne because they remembered that when I booked many months earlier, I had mentioned it was my husband's birthday. All in all, a perfect stay.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SadiehNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RutlandReception, Receptionist at The Rutland Hotel, responded to this review, 10 October 2013
Hello Sadie,

Thank you for your rave review! We are very happy to hear how much you enjoyed your stay here with us at The Rutland Hotel, Edinburgh. You couldn't be more right, the bus service from the airport to the city centre is extremely handy and even more so because it stops directly across the road from us! We know that visits to our hotel are often for a special ocassion so if there's something that we are able to do to make it even more special... we'll try to do it! We hope that you enjoyed the rest of your trip and hope to see you again soon!

Kind regards,

Suzy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Wow, If your travels take you to Edinburgh, Scotland there is only 1 place to stay and that is The Rutland!They are the friendliest, the rooms are beautiful, the bathroom is beautiful! They welcome you with complimentry water by your bedside, and muffins. When we checked out we left at 7 am., they sent us on our way with fruite and bottled water! who does that? :-) omg so nice. The restaurant they are connected with toois amazing also. Thank you thank you for making Scotland just a bit nicer for us .

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patrice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RutlandReception, Receptionist at The Rutland Hotel, responded to this review, 10 October 2013
Hello Patrice,

Thank you for such a lovely review! We love to make our guests feel welcome whether it be with a friendly greeting on check in or a complimentary muffin by your bed. Our staff here at The Rutland Hotel, Edinburgh, all take pride in taking care of our guests and ensuring they are both happy and comfortable throughout their stay with us. Our in house restaurant, Kyloe and bar, The Huxley are also fantastic and add a whole new level on what we are able to offer our guests during their stay. We thank you again, and hope you had a safe trip home!

Hopefully we will get to see you on your next visit to Scotland!

Kind regards,

Suzy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Rutland Hotel

Property: The Rutland Hotel
Address: 1 - 3 Rutland Street, Edinburgh EH1 2AE, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
#2 Romantic Hotel in Edinburgh
#6 Luxury Hotel in Edinburgh
#11 Business Hotel in Edinburgh
#17 Family Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Rutland Hotel 4*
Number of rooms: 12
Official Description (provided by the hotel):
The Rutland Hotel is set right in the heart of the city centre at the west end of Princes Street boasting exceptional views of Edinburgh Castle. An elegant boutique hotel with twelve beautifully appointed guest rooms and 5 luxury serviced apartments. Three are 2-bedroom and 2 are 1-bedroom, 2 with a private garden. Our guests comfort and enjoyment is at the forefront of our minds with Arran Aromatics toiletries and Nespresso coffee machines coupled with little curios and a well-stocked mini bar in every room. The Rutland Hotel is also home to Kyloe Restaurant and Grill - a glorious gourmet steakhouse and The Huxley, a friendly, homely bar serving great burgers & dogs with carefully crafted cocktails. ... more   less 
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Also Known As:
Rutland Hotel Edinburgh
The Rutland Hotel Edinburgh, Scotland

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