I thought I would simply share my feed back email to the Hotel .
I have to say my stay at your Hotel was a real let down, I find the hotel very bland with no personality unlike your web site there are no pictures or fresh flowers to be seen.
The staff apart from a very charming young man who served us dinner showed little or no interest and indeed just looked like they could not be bothered.
Our dinner was a disgrace I had cod which was absolutely raw which I returned only to be serve with another piece equally raw, the second piece I actually put my finger into the fish and it was stone cold.
I found the hotels standard of cleanliness fell way below par with dust in every corner; I moved the two seater couch in the room only to reveal a thick layer of dust, hair a pen and a child's hair band.
We stayed in the Georgian suite with the TV which has all the cables hanging down the wall, and the dirtiest carpet I have ever seen in a Hotel.
To finish my stay we had breakfast with stone cold bacon and warm bread which was presented as toast washed down with a cold cup of coffee.
We have stayed in almost all the boutique hotels in Edinburgh, I have only written one review in my life for a Hotel which was the Dakota and indeed is one of the best hotels I have stayed in and for service is on par with the Balmoral.
Your Hotel will be the second Hotel I have felt strongly enough about to write a review.
- Official Description (provided by the hotel):
- Experience the timeless beauty and luxury of No 11 Brunswick Street. Contemporary, modern facilities within an elegant Georgian town house. The 10 individual bedrooms offer designer bathrooms with heated floors, fluffy bathrobes, luxury toiletries and Egyptian cotton bed linen together with sumptuous furniture and fabrics. Within a 12 minute walk from Edinburgh Waverly Station, No 11 provides easy access to Edinburgh’s tourist, cultural and business locations. Eat in at the hotel Brasserie, sample the vast range of restaurants on Leith Walk or fine dine in one of five Michelin starred restaurants within a mile of the hotel. With 24 hr reception we aim to provide welcoming, friendly service and an oasis of relaxed calm for our guests. ... more less
- Reservation Options:
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- Also Known As:
- No. 11 Brunswick Street Edinburgh, Scotland