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“Wonderful staff, wonderful stay”

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Best Western Kings Manor Hotel
Ranked #41 of 147 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersGold level
Bourton-on-the-Water, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful staff, wonderful stay”
Reviewed 20 July 2010

KIngs Manor is only rated 3 star so it was a pleasant surprise. The Best Western branding is an indicator of standards and this hotel, I believe, exceeded. The hotel is convenient for the City Bypass and only 4 miles from the City Centre but close to a local retail park.
The room was comfortable with a really comfortable bed. The real plus points for me were the Free Wifi (compared with some of the more up market brands), good lighting in the room (central and over the desk), a proper teapot on the hospitality tray and some of the friendliest staff. What a good advert they are for both the hotel and Scottish hospitality. I was out early both mornings and a continental breakfast was available and whatever time I wanted it (again better service than some of the more up market brands). Continental can mean many different things but this was juice, cereal, 3 slices of toast and a big pot of tea - excellent. The leisure facilities are wonderful with a lovely pool, gym, studio and treatments.

  • Stayed July 2010, travelled solo
    • Value
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Helpful?
1 Thank gsmith42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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port orchard, wa
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2010

Very small rooms with twin beds. No air conditioning but at least the window opened fully...but you could hear others in their room and the street noises.

  • Stayed June 2010, travelled as a couple
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Helpful?
5 Thank willye3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gutterblid, Revenue Manager at Best Western Kings Manor Hotel, responded to this review, 15 July 2010
Thanks for taking the trouble of posting a review of your stay.The hotel, as we clearly state on all information channels, is around 4 miles from the city centre. it has ,as other reviewers have pointed, out excellent public transport links to the city which is fast regular ,fairly cheap and safe.Our location offers easy access to all the cities attractions without the crush,noise,congestion and traffic issues that goes hand in hand with a city centre location.
We do not offer air conditioningg in most of the rooms, but unfortunately in Scotland that is not a facility that we normally need due to our 'temperate' climate.
Only 4 rooms look out onto the front of the hotel where the 'street 'is.All other rooms including all twin bedded rooms are to the back of the hotel overlooking playing fields ,some flats and houses and our tennis court,so I am unsure where the street noises came from.I would have thought that a city centre hotel would have more problems with street noise than any that we may have here.I hope that the rest of your trip was more to your expectations.
Thank you
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london
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2010

we spent one night at this hotel on our way to inverness and it was much better than we expected. the room was increbibly big with a huge bed, proba\blby one of the most comfortable ever. nice bathroom, big parking and just a 20 min journey away from the city centre by bus. buses run every ten minutes and it costs 3 pounds for a day travelcard.

it is very easy to get to, as it is just off A1, and it is also easy to carry on driving to the north.

  • Stayed July 2010, travelled as a couple
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Helpful?
Thank titisor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, Sussex
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 April 2010

We stayed for two nights in one of the new club rooms. Excellent facilities. We ate in the Bistro, the best fish and chips in town. Also had room service from the Bistro. Easy to catch bus into town and back. Friendly helpful staff. Good breakfast. Would recommend.

  • Stayed March 2010, travelled as a couple
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Helpful?
1 Thank Thunderbird13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basildon, Essex
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 April 2010

We stayed for 4 nights with a very large group of people. This was all paid for upfront on a bed, breakfast and evening meal basis. The room was clean and tidy. Website does state satellite tv in all rooms, which was true in our case if you count only having Sky news as satellite tv! The main fault for me was trying to feed a large number of people in the evening in one sitting. This lead to long queues of people snaking around our table every night of our stay. I did ask to speak with the manager but i was told he was busy but had noted my complaint. In fact he was dishing out the food, you could say creating the problem i was complaining about. Anyhow, the next night was exactly the same. The food was of an average quality and rather small portions too.
To be honest the large group was too much for them to handle in one go. On a different stay with fewer people i would hope that it would be of a much higher standard.
Personally i wouldnt stay there again.

  • Stayed April 2010
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Helpful?
1 Thank Parsen66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gutterblid, Group Department at Best Western Kings Manor Hotel, responded to this review, 14 April 2010
Thank you for taking the trouble to post a record of your stay on trip advisor.
All our bedrooms have freeview channels, at least, on them totalling over 35 channels we also offer a few channels via our satellite receiver , including as our guest says Sky News. If there had been a problem of tuning of the set we have a team of 3 engineers on staff who could have rectified the issue if we had been informed of it.
I am delighted that the room met with our guests approval.
The large group referred to was indeed extremely large, it was a sports group in a major championship near the hotel . The original booking was for 50 guests, it then became 120 and eventually the final number was just short of 200. We would not normally take a booking of this size but since the organiser had committed to us and as arrangements changed it came to a point where we were trying to make life as easy as possible for the organiser who had other issues regarding the competition that she had to tie the accommodation into.
Unfortunately only 3 to 4 weeks prior to the stay did it become known to us that that all 200 people would need to have breakfast in less than an hour and a 3 course dinner in the same time due to the restrictions in competition timing. We had originally envisaged 200 people being served over a 3 hour period in the evening which would be very feasible. This new constraint put on us due to the timing of the competition put a different complexion on things. Simple mathematics with show that 200 people being served in an hour means less than 20 seconds a person to serve, eat and clear 3 courses! Not something that we would have chosen to do, but this was imposed on us because of time constraints of the competition.
We had to replan menus, decide on a buffet style of service, draft in extra staff and use our bistro for overspill to try to meet these targets. In fact on most occasions we came very close to managing this with most meal services being around 1 hour 10 minutes. Regrettably it resulted in extremely long queues and frustrating delays for our guests. I would point out that although time does drag when standing in a queue the actual time of meal service was in fact extremely fast. All available staff were involved in trying to meet these imposed targets including our managing director and general manager.
We took the view that the client had these scheduling issues and we tried to meet them, the only other alternative would have been to refuse to feed the party meaning the organiser would have to look for alternative venues at the last minute. We believe that giving the circumstances we performed very well in a near impossible dilemma but we do agree that service was not as we would like it to be, nor is it something we would wish to repeat. However I cannot see how we could have improved on the service that we did provide under these constraints.
I do hope that our guest will decide to stay with again under more relaxed circumstances where normal service will be available.
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North Wales
Level Contributor
72 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 2 March 2010

Just spend the weekend from Friday 26th to Sunday 28th February at this nice hotel.
We were allocated a family room, which was very large and comfortable, with all the facilities you expect from a hotel in the UK. Also had a flat screen TV, with freeview channels (over 50 it said in the instruction book). Located about 3 miles from the city centre, with a good public bus service outside the front door. Food and service in the Restaurant was excellent, for both breakfast and evening meals (Did not try the bar meals). A very nice bar area (except for the TV's showing sport all night long). A good choice of Hotel, if you plan staying in Edinburgh.

  • Stayed February 2010, travelled as a couple
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Helpful?
Thank NorthWalesBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bognor Regis
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 January 2010

I stayed at this hotel for 3 nights with my husband. We stayed in a club room, which was spacious with great facilties, and in excellent condition. We booked B&B, the breakfast was great, and the staff were friendly and helpful, as were all the staff we encountered during our stay. The gym facilities were complimentary, and we made good use of the sauna and jacuzzi. We ate in the hotel's bistro for two nights, the food was excellent and not expensive. Buses run from outside the hotel into Edinburgh every 6/7 minutes, £1.20 for a single one way ticket. There is a corner shop a few steps away, and Asda is only a 10 minute walk. £63.00 per room per night for B&B is excellent value. I would recommend this hotel for a trip to Edinburgh, if we come back we would definitely re-book.

  • Stayed January 2010, travelled as a couple
    • Value
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Helpful?
Thank boltonad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Kings Manor Hotel

Property: Best Western Kings Manor Hotel
Address: 100 Milton Road East, Edinburgh EH15 2NP, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Edinburgh
#5 Spa Hotel in Edinburgh
#15 Family Hotel in Edinburgh
#20 Romantic Hotel in Edinburgh
#33 Business Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Kings Manor Hotel 3*
Number of rooms: 95
Official Description (provided by the hotel):
Traditional style hotel with family owner / manager. Constantly being upgraded to meet the demands of today's traveller. Bar, restaurant, bistro, free parking extensive leisure club including pool sauna, steam room and spa bath. Family rooms available. Quick, reliable inexpensive public transport to city centre and all city's attractions. Set in quiet suburban setting a few minutes walk to the beach and harbour. ... more   less 
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Also Known As:
Best Western Edinburgh
Edinburgh Best Western
Best Western Kings Manor Hotel Edinburgh, Scotland

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