Stayed at this hotel as a birthday surprise, my husband booked this hotel through a booking agent on wednesday 9th october he put all his details in and received confirmation on his mobile it was booked. He was not told at any point that he would have to pay a depoist or read email as confirmation. We arrived on friday night 11th october, to be told that our booking had been cancelled, we were shocked! The lady went on about it being our fault and we should read our emails. She did have one room but it had been painted the smell was terrible, i suffer with allergies so didnt sleep. Next morning my husband tried to find alternative accomadation, but everywhere was full, we asked if we could move room. We have never experienced anything like it, the lady went on about how customers made her life difficult, people didnt put correct credit card details in deliberately, I was brought to tears I kept saying it's my birthday please dont spoil it. At one point after ranting on and on she said we could leave. In the end she said she had lots of problems, I think she was refering to running the hotel. I said so have I I have had cancer. I think this must have jolted her because she kept hugging me! She gave us a lovely large room, clean and nicely presented. When we arrived back later that day she had left a box of chocolates and a small bottle of wine. The hotel is in a great location, breakfast was good and rooms are lovely, owner think you need to look at your booking system. I think you should invite us back and show us how good you could be.
- Official Description (provided by the hotel):
- Grosvenor Gardens Hotel is situated in West End. It offers easily access by foot to Edinburgh's business district, tourists attractions, restaurants and famous Princes Street. The Hotel is well served by bus and train,close to the motorway network and Edinburgh Airport. We offer a warm and professional welcome to both tourist and business visitors. Our high standard of cleanliness, attention to detail, hospitality and those little extras will make your stay more memorable. ... more less
- Reservation Options:
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- Also Known As:
- Grosvenor Gardens Hotel Edinburgh, Scotland