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“Beautiful and great service” 5 of 5 bubbles
Review of The Balmoral Hotel

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The Balmoral Hotel
Ranked #9 of 150 Hotels in Edinburgh
Certificate of Excellence
Dallas, Texas
Level Contributor
222 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Beautiful and great service”
5 of 5 bubbles Reviewed 25 June 2012

My daughter and I stayed here for 3 nights and we had such a wonderful time. The service was wonderful, where they accommodated us for our last night even though the travel agent had not booked the third night. They were very helpful to find a room during a very busy time. The spa was wonderful and we enjoyed room service and the restaurants as well. I definitely would recommend this hotel!

Stayed May 2012, travelled with family
Helpful?
Thank cjg2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,585 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (628)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Any
English first
Belfast, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 June 2012

I often travel to edinburgh on business and stay at the balmoral, it is in an excellent location, the staff are very friendly and helpful especially frank and david at the concierge desk. The hotel is very well run, even when at high occupancy the same high standards are maintained. If you are going to edinburgh on business this has to be the number one choice as i find it to be flawless in every way.

Room Tip: rooms to the front have nice views of princes street
See more room tips
  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mercedes350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 24 June 2012

I'm willing to admit I'm a bit off when jetlagged. However, after 3 days here I'm still surpised that this very nice, elegant hotel continues to have the complete opposite of a calming effect. The staff are very well trained, attentive, pleasant and genuinely nice. They always use your name when greeting you. But the Hadrian staff scurry about stomping across the floor in a mad dash to who-knows-where. It's as if they're always short 2 staff members. I've decided to give myself a leisurely day before heading out for another day of touring and I am abandoning that plan because of the incessant door slamming of the room staff as they go in and out and in and out of the rooms, cleaning. Literally every couple minutes: slam, slam, slam, slam. All the elegance if a world class hotel and amenities you expect, just expect to feel like part of the hustle and bustle. I would stay again. The staff truly care, but when paying these prices I would expect to feel like I could never leave the hotel.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank REDRENSINK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
310 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

Indulge yourself! You deserve it! You'll be treated like a Sir! Immaculate service, facilities and rooms. Just try the Balmoral spa! Congratulations to the management, everything is above perfect!

Room Tip: Ask a room with a view. Maybe faced the Royal Mile and the Castle!
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Johnix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 21 June 2012

I hate to think how hard the induction training must be for the staff - but the result for the guest is superlative performance in every way. Efficient check in, clean room, all facilities as expected, effective and polite staff across the board. And helpful on the issues not even requested (extra newspaper at breakfast? Borrow an umbrella? Fetch or hold luaage?).

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 June 2012

Everything in this hotel is 5*,down to the grand public area's of the hotel that seems so clean with the harp or piano playing unconsiancly in the background to the staff who would arrange anything you wanted . I was abit dissapointed in the room as being without a view and being although very comfortable,quite basic as 5* hotel go's but i am being very picky . As location is concerned you couldnt be in a better location,2 min walk from the train station,10 mins walk to the main streets and castle E.T.C . I would recommend this hotel to anyone wishing to visit edinburgh who wants to have a luxurious time in a fantastic location .

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank deacon f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

Stayed here for a night to celebrate my 30th birthday. Hotel staff were amazing and went out of their way to help my wife make the day special. David Musk helped to decorate the room, which was awesome. As vegetarians staff at the Hadrian put an entire vegetarian menu together for dinner. Food was fabulous, service was great. Overall, it was a great trip and would definitely recommend staying here.

  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VInay_agarwal003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this review, 20 June 2012
Dear Guest

Thank you very much for taking the time to share your impression of your visit to The Balmoral on Trip Advisor.

I was delighted to read that you enjoyed your 30th birthday celebrations with us and I have shared your feedback with my colleagues who took such good care of you, particularly David Musk and our team in Hadrian's Brasserie.

We strive for guest satisfaction and service excellent and appreciate such positive feedback from our valued guests and customers as it inspires and motivates us to maintain the high level of service we aim to provide.

Thank you again and we look forward to your return to The Balmoral.

Yours sincerely

Franck X Arnold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Balmoral Hotel

Property: The Balmoral Hotel
Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Edinburgh
#3 Family Hotel in Edinburgh
#5 Business Hotel in Edinburgh
#7 Luxury Hotel in Edinburgh
#10 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Balmoral Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more   less 
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Also Known As:
Balmoral Hotel Edinburgh
Balmoral Edinburgh Hotel
The Balmoral Hotel Edinburgh, Scotland

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