We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worthy of 5 stars with INCREDIBLE service”
Review of The Balmoral Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Balmoral Hotel
Ranked #13 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 28 February 2013

Stayed a long weekend here during the 6 Nations Rugby. The hotel is everything you expect from a 5 star hotel in terms of comfort and quality. The rooms are comfortable, well equipped and clean. Excellent breakfast. Despite expecting excellent service from a hotel of this calibre, we were still very pleasantly surprised at just how outstanding every member of staff was. Everyone bent over backwards to be helpful in a very friendly but discreet way. Fantastic hotel with tremendous staff. Well done! (The cardio equipment at the gym could do a bit of modernising - only a minor grumble).

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JDE260767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (4,006)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,590 - 2,596 of 4,006 reviews

Reviewed 25 February 2013

Stayed here overnight for my birthday.The hotel was lovely,right on princes street which made it handy for shopping & next door to the train station.Noise level from our room & bar/restaurant was fine so must have good insulation.However had a view of a brick wall out of the windows.
The food in Hadrian's Brasserie was really nice & all staff were friendly & efficient.
Our room was huge,but the bathroom seemed small compared to the size of the rest of it.The big let down was the bed.It did look like a super king but was two singles zipped together with no mattress topper to help.I hardly got any sleep that night because the mattress was far to hard,fine if you like that but I have joint problems so need a mattress with some give in it.One of the worse beds I have ever "slept" in,otherwise would have had a 4 rating.

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank holidayaddict03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this reviewResponded 28 February 2013

Dear Guest

Thank you for your review, sharing your recent experience of The Balmoral. Your comments and high rating of the service element of your stay are especially pleasing as we pride ourselves on our warm Scottish hospitality. I am also pleased to read that you were impressed with hotel in general, as well as the location and quality of the food in our Brasserie.

I am most sorry to learn, however, that your stay was impaired by your discomfort and lack of sleep. All our mattresses were recently replaced to ensure the highest quality for our guests. The mattresses were selected following feedback and consultation with our guests but we appreciate that mattress preferences are particularly personal, even more so due to your joint problems. We have updated our records to reflect your preference for a softer mattress and I have also shared your comments regarding the zip-link with my Executive Housekeeper.

I would welcome the opportunity to discuss your stay personally and can be contacted one the number below at your convenience.

Yours sincerely

Franck X Arnold
General Manager
0131 556 2414

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2013

Another stay at this fabulous hotel and it never fails to amaze me how great all the staff are from the doorman Peter to the concierge, to the reception staff.
Even though I am Scottish and Edinburgh is only a train ride away I still feel as if I am on holiday each time I say there.
An absolute must if you are able to treat yourself, well worth every penny.

Room Tip: Room 420 was awesome a junior suite with a fabulous view of the Castle.
See more room tips
  • Stayed: February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

We spent a lovely couple of hours on a freezing cold afternoon in December here. We wanted to get out of the cold and fancied afternoon tea, and just turned up at The Balmoral last minute with no booking. The staff were very approachable and accommodating, taking us upstairs to the gorgeous mezzanine area, as the main dining area was full. Well, this turned out to be in our favour as we had our pick of various sofas, seating, overlooking the grand foyer which had the most fabulous Christmas tree! And we had the area all to ourselves, sharing it only with the harp player (beautiful!). We also had our own waiter who was very attentive and tried to get us to take extra cake home! The tea, scones, cake and sandwiches were very nice - not the best I've had - but good nonetheless. A lovely way to while away an afternoon in a very crowded city at peak Christmas shopping time! Not cheap (about £25 each) but a real stress reliever.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Service
Thank epsomguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2013

We stayed here on the 9th February for a one night stay as a treat.

On arrival Concierge and Reception staff were very professional and very welcoming. The Reception is stunning.

The room was modern and a good size.

We ate out as were meeting friends but returned around 11 for late drinks in the bar which was lovely and again the waiting staff were professional and welcoming.

We arranged breakfast in the room in the morning which arrived on time and was a great end to the stay to chill out on a Sunday before checking out.

A lovely hotel with lovely staff.

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank stuloufife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013 via mobile

Always a winner and without doubt our favourite hotel in Edunburgh. Visited just before Christmas to do some shopping and had a lovely stay. Breakfast is always magnificent. The cocktail bar has a great atmosphere and the Pool/Spa are a wonderful bonus for a Hotel in such a great location. Only let downs were the £5 charge to get an ice bucket, the lack of free Internet and the ill informed receptionist who couldn't really give us much information about New Years packages and what was still available. Perhaps a lost sale there..... Valet parking not cheap either, but on balance maybe worth it for taking the hassle out of getting there with luggage and leaving with 5 times as many bags as we came with. Of course we will be back!

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kevinb2304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2013

we only spent 1 night and wish we'd stay longer as the hotel was just a great city break location and overall quality of the service was just perfect , travelled a lot and in mainly 5 stars and can say that this hotel and the Gleneagles are both 2 outstanding hotels that can easily compare to the best hotels in asia and Dubai even Switzerland !
quality of food was as well outstanding . room was very comfy and quiet .
don't hesitate to choose this hotel this is the one !

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank W144EVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Edinburgh hotels
Old Town
Old Town Chambers
Old Town Chambers
#3 of 151 in Edinburgh
1,066 reviews
West End
Waldorf Astoria Edinburgh - The Caledonian
Old Town
Radisson Blu Hotel, Edinburgh
Show Prices
Show Prices
Show Prices
New Town
The Principal Edinburgh George Street
West End
The Chester Residence
The Chester Residence
#1 of 151 in Edinburgh
1,892 reviews
Old Town
The Scotsman Hotel
The Scotsman Hotel
#78 of 151 in Edinburgh
2,526 reviews
Show Prices
Show Prices
Show Prices

Been to The Balmoral Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Balmoral Hotel

Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Edinburgh
#3 Family Hotel in Edinburgh
#5 Business Hotel in Edinburgh
#10 Luxury Hotel in Edinburgh
#10 Romantic Hotel in Edinburgh
Price Range: £158 - £631 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Balmoral Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Agoda, Hotels.com, getaroom.com, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your The Balmoral Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Balmoral Hotel Edinburgh
Balmoral Edinburgh Hotel
The Balmoral Hotel Edinburgh, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing