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“Number 1 in Edinburgh” 5 of 5 bubbles
Review of The Balmoral Hotel

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The Balmoral Hotel
Ranked #9 of 150 Hotels in Edinburgh
Certificate of Excellence
scotland
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Number 1 in Edinburgh”
5 of 5 bubbles Reviewed 9 July 2013

We spent a weekend in Edinburgh to celebrate a significant birthday and based ourselves in the Balmoral.

As everyone says the staff are exceptional, great to see service at this standard in the UK. Top marks to all staff.

The amenities are impeccable. Everything from the bathrooms in the restaurants to the quality of the bed linen in the bedrooms. All top notch.

We stayed in an upgraded room and the ambient outside temperature was 23C (hard to believe in Scotland) but our room was adequately cooled and maintained at a comfortable temperature. The turn-down service is excellent.

We had diner in the restaurant and the food, wine and service was fantastic. Reasonably priced too.

The hotel is really centrally located - right next to Waverly station, and with easy access to the Old town as well as Princess Street and shopping.

If you can then this is the place to stay when in Edinburgh.

Room Tip: Ask for a view towards the castle.
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  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pstevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this review, 10 July 2013
Dear Guest

Thank you for choosing to stay with us at The Balmoral during your recent birthday celebrations. Your generous review is extremely gratifying to read and I will take pleasure in sharing your kind words with my colleagues throughout the hotel who looked after you.

We hope to welcome you back soon.

Yours sincerely

Franck X Arnold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,585 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (628)
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English first
Philadelphia, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2013

Exceptional hotel. Exceptional staff. Every detail taken care of - great location in a fantastic city. Stayed in a suite that had two rooms bath and a half - more than enough room for a family of four. Kids had their space (and TV!) and parents had their space. Would recommend this hotel to everyone. If staying in Edinburgh you can't go wrong with the Balmoral.

Room Tip: Ask if they have any packages that include a suite. Our package included the suite, movies, interne...
See more room tips
  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank abcdadventuretime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 7 July 2013 via mobile

We absolutely adored this hotel from the minute we walked into the grand foyer and saw that it was smack bang in the middle of town. If it wasn't enough that the hotel is in one of the prettiest cities in the world, we were blown away by the professional, friendly and attentive service of every staff member we came across. Nothing was too much trouble and everything had been thought of in advance. The extra beds for our girls were beautifully made up for our arrival and at turn down two gorgeous little teddies complete with Balmoral bathrobes were left on their little beds. The rooms were so spacious and the huge ceilings made them feel so luxurious. There is nowhere I would rather stay in Edinburgh than this hotel. It really is something special.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FamilyinChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this review, 10 July 2013
Dear Guest

Thank you for your fantastic review following your recent stay at The Balmoral. I am delighted to read that you were impressed by the situation of the hotel within the stunning capital city that we are so fortunate to occupy.

I would especially like to thank you for your positive feedback regarding your accommodation and the efforts made by my colleagues in our housekeeping team to ensure your family enjoyed a comfortable stay. Our Balmoral Teddies are usually well received by our youngest VIP’s and I am glad your daughters liked them.

It will be a pleasure to share your positive comments with my colleagues and we sincerely hope that you will return to The Balmoral should you be returning to Edinburgh in the future.

Yours sincerely

Franck X Arnold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
7 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 7 July 2013

Perfect spot in Edinburgh. The rooms were very nice and clean. Felt like being in Europe, not Americanized. The tea room and the hotel bar were great spots and we frequented each day on our trip. When going back to Edinburgh, would absolutely stay here again.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teslaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckinghamshire
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 6 July 2013

We recently stayed for a couple of nights whilst catching up with friends. From arrival right through staff were very friendly. Our room (a deluxe) was spacious with a lobby area, dressing area and gorgeous bed and bathrooms.
The room was a little noisy, from the water pipes and the train station I heard noise but my partner didn't, so it couldn't have been very loud.
The bed was extremely comfortable.
Breakfast was what I might describe as 'efficient' rather than relaxed, but very tasty. I would recommend ordering something from the menu.
We enjoyed the atmosphere in the bar area which seemed to be buzzing. You also can't fault the location for city sightseeing.
All in all a very pleasant stay.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vasco421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uzerche
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 July 2013

Very nice building, excellent location, smiling and professional staff. Had a little bit of a problem with the AC not cooling properly, but that happens. The restaurant was full so we had room service, it was excellent.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bonnassieux b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
Level Contributor
82 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed 3 July 2013

Of the many 5 star hotels I've been to in my travels, this one would be close to the best. Too often hotels claim to being five star and fail to deliver, but the Balmoral ticks all the boxes but their customer service is a stand-out. After 6 nights there, I could not fault anything.

So when price is unimportant or one is simply trying to spend the children's inheritance before they do, this is definitely the place to be. The Balmoral is so conveniently located by the railway station and central to everything else as well, and Edinburgh is such a wonderful city to visit.

The welcome from the staff made me feel like an old friend coming home, and their service and their attention to detail is second to none. The kilted doormen are not just window dressing either - they were there to help and advise and take care of any needs too.

The rooms are spacious, spotlessly clean and luxuriously comfortable, and the hotel has first class and bars and restaurants.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OvationGX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Balmoral Hotel

Property: The Balmoral Hotel
Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Edinburgh
#3 Family Hotel in Edinburgh
#5 Business Hotel in Edinburgh
#7 Luxury Hotel in Edinburgh
#10 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Balmoral Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more   less 
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Also Known As:
Balmoral Hotel Edinburgh
Balmoral Edinburgh Hotel
The Balmoral Hotel Edinburgh, Scotland

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