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The Balmoral Hotel
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Reviews (4,134)
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Reviewed 1 December 2013

Beautiful Hotel with amazing staff,made or weekend away so perfect.Highly recommend staying here! Right in the city and around everything,beautiful bar and very well trained staff. Will definitely return!

Room Tip: we had 4 rooms and they were all perfect.
  • Stayed: November 2013, travelled with friends
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Thank Esther B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

My 17 year old son and I stayed at the Balmoral for two nights before setting off to St Andrews, the countryside, and then returned for a third night. All was just perfect. Rooms well appointed, concierge staff so attentive, breakfast a feast, could not be better located. We requested a quiet room and were inside with a courtyard view for the first two nights. The most fabulous bathroom ever and totally quiet. When we returned, we requested a view to see the difference and WOW it was spectacular. The were a couple snafu's upon check in and the staff immediately sent a bottle of wine as an apology. Truly and excellent stay all around. We also had tea in the Palm Court and it was very special. Highly recommend. Didn't have time to try the spa.

Room Tip: Ask for what you want. :-)
  • Stayed: November 2013, travelled with family
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Thank nygugie61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

This week we have just spent three days in the best hotel we have ever stayed at. All the staff from the Maintenance staff to the Concierge where genuinely helpful and friendly. Even just walking through the corridor to our room we were greeted warmly by all the staff. In particular was Serverine (I think that was his name) on reception for whom nothing was too much trouble. Attention was paid to the small details and anything I asked for was no trouble. The whole experience was perfect. The Balmoral could certainly teach all the other Hotels a thing or two particularly in relation to excellent service. Hope to be staying there again soon.

Room Tip: No noise issues that we could detect in a very busy Edinburgh.
  • Stayed: November 2013, travelled with family
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1  Thank tayl0rnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this reviewResponded 4 December 2013

Dear Guest

Thank you for choosing to stay with us at The Balmoral during your recent visit to Edinburgh. I am delighted to learn that you were so impressed with every aspect of your stay and in particular, your positive comments regarding the warm and attentive service you received are extremely pleasing. I will take great pleasure in sharing your kind feedback with my colleagues and I hope to have the pleasure of welcoming you back soon.


Yours sincerely

Franck X Arnold
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

We recently stayed here during a night away. The lobby is amazing but our room although super clean and modern, lacked a little warmth and the value for money wasn't there. It was also the smallest room in the hotel (inside room) verified by the map on the inside of the door which was disappointing given the price we paid and I agree with other reviewers that some tea/coffee might be nice. We did not eat here but had one drink in the main bar when we came back from dinner and its basically a room with seats and tables, absolutely no character. I can't understand those wireless charges either! you pay so much for this hotel yet they don't throw in complimentary access? Plus points were the concierge and bellmen who work there are lovely and its in a perfect location.

Room Tip: Make sure you do not have an inside room - avoid 609
  • Stayed: November 2013, travelled as a couple
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1  Thank lsandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this reviewResponded 4 December 2013

Dear Guest

Thank you for taking the trouble to share your impressions following your recent stay at The Balmoral. I am pleased to read that you were impressed on arrival with the grandeur of our lobby and the hospitality provided by our concierge and bellmen.
The Palm Court lounge has recently undergone a complete refurbishment and I am sorry that the décor and atmosphere did not meet with your expectations. The lounge was designed primarily with a view to providing an elegant yet relaxed environment for our guests to enjoy afternoon tea. We do also offer Scotch, our whisky bar, and The Balmoral Bar, which has a livelier atmosphere and may have suited you better.
All of our bedrooms differ both in terms of décor and size. Whilst many of our guests appreciate the quiet offered by our internal rooms, these do not suit everyone. Should you allow us the opportunity to welcome you back in the future, please do state your preference for a larger room upon booking as I am certain that we could find an alternative that would better suit your needs.

Yours sincerely

Franck X Arnold
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

Was on a day out with a friend and decided to pop in for lunch. WOW !!. I had the pheasant washed down with a glass of champagne. All I can say the food is excellent as was the service. After lunch we had a glass of champagne and the cheeseboard in the cocktail bar. I will definitely be back.

  • Stayed: November 2013, travelled with friends
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Thank Angela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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