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“Wonderful service and attention to detail”
Review of The Balmoral Hotel

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The Balmoral Hotel
Ranked #12 of 149 Hotels in Edinburgh
Certificate of Excellence
Lincoln, United Kingdom
Level 6 Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Wonderful service and attention to detail”
Reviewed 28 December 2013

This was a surprise destination for my 50th birthday and I could not have been more impressed with the service from all of the staff at this wonderful hotel and in the Number One restaurant. From arrival and the attention to detail at check in to departure the next day this was an experience to savour! The meal at Number One was exceptional and we were greeted at the entrance and put instantly at ease by the bar staff and Maitre D as this was our first experience in a Michelin star restaurant, The special 'touches' that both the hotel staff and restaurant staff did to make my 50th something I shall never forget make this hotel stand out above all others I have stayed at! We WILL BE back!

Room Tip: Ask for a room facing the castle and the Royal Mile overlooking Waverley Stn.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BerylMerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 December 2013 via mobile

This is my second time here and I am really just stuck for words because this place takes the words out of my mouth.
It's amazingly clean,the staff are absolutely amazing
and very professional, the breakfast is the best and the concierge don't try to just send you anywhere because they are getting a back hander from that place.
It's right in the middle of everything with great views of the castle(depending on what room you are in).
This place is a home away from home don't go anywhere else but here.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank majosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 December 2013

We stayed here for a couple of nights in December. It was out first visit to Edinburgh and the hotel and staff made it a very friendly and comfortable experience. We just had the standard double room, but it was extremely comfortable, lovely bathroom, gorgeous large fluffy towels and large bath room in general. I really don't like hotels which don't offer tea/ coffe in room but the Balmoral was in a class of its own here. We rang to reception and were delivered a tray with a kettle, and all the requirements including a bottle of FRESH milk...such a contrast to other hotels who give you that awful UHT milk in cartons which always smell sour. It's the small things which make the difference.
The breakfast was superb, absolutely everything you could wish for and more and superb quality. I never eat a cooked breakfast in hotels but this was too good not to indulge.
The hotels was decorate for Christmas and it was beautiful. The concierge very helpful and even printed off or boarding passes for our flight home and brought them to us at our breakfast table.
I would love to come back to Edinburgh as there is so much to explore and we would definitely book into the Balmoral. Definitely a five star experience.

Room Tip: The standard room was perfectly good, the bathroom well equipped, you really don't need anything...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scarlett_4344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 December 2013 via mobile

We went into the Number One Bar for a cocktail on my husbands 60th birthday. The service we received from the second we entered was absolutely fantastic. They took a reserved sign off a table for us because there wasn't any other seats available unless it was near the door, which may have been draughty.
We were given the menu, I had a champagne cocktail, my husband had a pint of bitter and twisted and our son had a belvedere vodka with cola. We were also given delightful cones in small glass holders. With popcorn and nuts in them. The waiter asked if we had enjoyed our day and made polite conversation with is. We were then left to enjoy our drinks. He did come back to ask if there was anything else he could get us and if everything was ok.
It was time for us to leave and we were given a friendly goodbye.
Excellent service and would recommend to everyone, whether a special occasion or not.

Stayed December 2013
Helpful?
Thank mcdonaldlaraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 December 2013

My husband and I stayed in this hotel in January this year. Tea/Coffee facilities were available in the room plus a complimentary biscuits and chocolate which we thought was a welcome personal touch. The breakfast was a wonderful experience, very relaxing. However, last months visit, with our son and his wife, was a huge disappointment. We had been driving for a long time, stuck in huge traffic jams in the city and arrived at the hotel looking forward to a much welcome cup of coffee and biscuits. No such luck - a notice in our room informed us if we wanted these facilities we needed to contact housekeeping! We decided to head straight to the bar where the service was appalling, we waited for 30 minutes before our order arrived. The following morning we STOOD IN A QUE FOR 25 MINUTES waiting to be taken to our table. All the guests were complaining - it was chaotic! However, even though all the staff were 'rushed off their feet', they were extremely helpful and courteous. We complained at main reception but our complaint was dismissed rather abruptly, siting a 'full' hotel as the cause!! I appreciate it is busy everwhere at Christmas time but for the price we were paying we thought this was most unacceptable and will NEVER stay there again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Francis1_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 6 Contributor
162 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 26 December 2013

Went for evening Christmas dinner with Eden Scott. The Hotel really looked after us well with spacious seating, well laid out tables, entertainment, dance floor etc. the food was really very good and not at all like usual mass produced festive fare. I would definitely consider eating there again.

  • Stayed December 2013, travelled on business
    • Value
    • Service
Helpful?
Thank AlexCath0206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 December 2013

Without going into personal detail I can not thank the manager and staff enough for their support and help during my recent stay with my husband. The hotel was beautiful...the Scotch bar a total pleasure. I will be back some time in the future and I will never forget your kindness.

Room Tip: The higher the floor the better the view and the quieter the room.
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Stayed November 2013, travelled as a couple
Helpful?
1 Thank L66KMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Balmoral Hotel

Property: The Balmoral Hotel
Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Edinburgh
#3 Family Hotel in Edinburgh
#5 Business Hotel in Edinburgh
#9 Luxury Hotel in Edinburgh
#10 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Balmoral Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more   less 
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Also Known As:
Balmoral Hotel Edinburgh
Balmoral Edinburgh Hotel
The Balmoral Hotel Edinburgh, Scotland

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