I stayed at the Balmoral Hotel with my family for one night this week for a relaxing break. After checking in we had to wait a considerable amount of time to be shown to our room. We waited by the seats in the lobby as our room was being prepared. Our kids became unsettled after waiting so long, after the third time asking for an update we were taken into the Bar with our kids then asked to wait. Shorty after we taken to the Brasserie and given coffee and snacks for our inconvenience. It has to said the front desk woman did not seem to know what she was doing and had a poor grasp of English, I found this surprising. We were shown to our room by the gentleman at the front desk, he was friendly and polite. The room itself was smaller than I expected for such an expense (nearly £450 for one room/one night). There was a view of the castle but the window is so small it's barely worthy of the castle view status. The kids had a fold down bed and a cot all in one room with our double bed. One teddy was in the room for two children to fight over! No dressing gowns for the kids, discovered since that these should be provided. Our bed was actually two single beds with an annoying ridge down the centre! There was no coffee and tea making facilities, these have to called for from room service. The coffee/tea facilities given were just powdered instant that you would find in any travel lodge! The TV was a very old fashioned medium sized plasma with few channels. The bathroom was nice but not so big. Breakfast was good. The whole experience was pretty underwhelming. There was also a serious lack of general hotel information provided. I've stayed in far better in Scotland with superior service for less.
- Official Description (provided by the hotel):
- You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more less
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- Also Known As:
- Balmoral Hotel Edinburgh
- Balmoral Edinburgh Hotel
- The Balmoral Hotel Edinburgh, Scotland