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“Balmoral edinburgh” 5 of 5 bubbles
Review of The Balmoral Hotel

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The Balmoral Hotel
Ranked #9 of 150 Hotels in Edinburgh
Certificate of Excellence
Carlisle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Balmoral edinburgh”
5 of 5 bubbles Reviewed 25 January 2014

Fantastic Hotel will definitly be back staff where so helpful they made us feel special, nothing was to much trouble, restaurant impeccable, food amazing, could not ask for more, pure luxury, i can not praise this hotel enough

Room Tip: ask for a quiet room on the south side with it being an old building you can hear some outside noise...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank liverbird666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,585 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (628)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Melbourne, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

Have you heard the saying that "first impressions are very important" ?
On Tuesday morning January 14th, prior to my departure from Edinburgh, I was looking for a post box to send some mail back to Australia.
I had stayed in the old section of Edinburgh and I was on my way to the Waverley rail station in Edinburgh.
I asked the doorman at the Balmoral Hotel for some advice on the nearest post box and he kindly offered to take my mail which was stamped and ready to go and took them inside to pass on to the front desk.
That kind gesture of your doorman must certainly say a great deal about the hotel- imagine what it is like to stay there if you get service like I have mentioned and I was only a passing tourist in the street!

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MurrK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantham UK
Level Contributor
151 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

The Palm Court at the Balmoral is a fine venue for afternoon tea. It's light, airy and elegant and the small amount of through traffic from hotel guests doesn't disturb the calm atmosphere.

We couldn't eat all that was put before us but that was merely an issue of appetite as the food was superb. Excellent sandwiches, warm, crumbly scones, a dessert and lovely individual cakes were followed by a choice of fruitcake, nougat and handmade chocolates. Those that we couldn't finish we're put in a beautiful box together with miniature caddies of tea to take away.
Service was outstanding. Our charming French waitress took coats, arranged napkins and took pains to make sure we had exactly what we wanted. We changed tables without demur and our request to make a minor change to one of the sandwich options was met charmingly.

Of course it is not a cheap affair but I can't really see how it could have been any better and I didn't need anything to eat for the rest of the day, so perhaps the price comparison should be with dinner rather than a mid-afternoon tea and cake stop.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rydeb0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

This hotel was so, so lovely. We stayed for three nights in January 2014 and had a lovely, huge, room facing out towards the Castle. The staff could not have been more charming and really went out of their way to be helpful - they didn't even mind when we trekked mud through reception (SO SORRY) after having an "interesting" time on Arthur's Seat.

The free bottles of water at turndown service were very much appreciated, as were the magazines in the room and the mini tin of Shortbread. The bed was massive and like sleeping in a marshmallow and despite being practically on top of Waverley Station the room was extremely peaceful. Breakfast was excellent, we had both the a la carte and the buffet and they were both delicious. The staff were attentive without being overbearing and were great at bringing us endless pots of tea.

One absolutely tiny niggle - it would have been nice to have an ipod dock in the room, but that's the only thing I can find fault with.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

We spent 2 nights at the Balmoral over Hogmanay and attended the Gala dinner and Ball and had a great view of the fireworks. All of the musical entertainment was much enjoyed as well as the dancing! We did this last year and enjoyed it so much we decided to go back. Everything was excellent and we all had a very enjoyable time. The staff, accommodation and food were excellent. We had afternoon tea in the Palm court which was very enjoyable and a lovely way to spend a couple of hours. Our room was on the second floor and overlooked an internal courtyard so it was very quiet. Breakfast on New Years morning was in the function suite we had been in the night before. This worked well and better than last year when we had to queue at Hadrian's. This year there was no queue at 10.30 and we were shown straight to a table.
I would definitely recommend this hotel.

Room Tip: From my experience our room facing the courtyard was quieter than the room facing Princes street alb...
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mayb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corning, New York
Level Contributor
339 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 578 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

Special and extraordinary hotel with great Great service and an excellent location. Had a wonderful experience. Basic rooms are quite small with others being outstanding. This is a fine hotel and added much to our visit. Strongly recommend the Balmoral for those traveling and staying in Edinburgh.

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank GoBills2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartley Wintney, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

What a fantastic 3 night stay at The Balmoral Hotel. The staff, ambiance, spa and dining was fabulous. The hotel is finished to the highest quality and luxury is really key here. From the concierge to the cocktails by Jide were faultless. Jide's knowledge for blending the spirits and creating some extraordinary tastes showed a talent and flare I have never experienced. Nothing was too much trouble for Jide, a real asset to the hotel and an unforgettable night, thank you. Nuno and Callum from the cocktail bar were also welcoming and professional, and Callum certainly knows his whiskies! The Spa team could not be more helpful and attentive. Lisa was particularly good with my treatments and her manner was a welcome change from other spa's I have visited. Very professional, polite and made me feel an individual. The spa area was well looked after and maintained to a high standard which made the leisurely day we spent here an absolute pleasure. The numerous bars/restaurants within the hotel were well stocked and the decor was stunning. The only slight niggle was breakfast. You need to be VERY specific on what you want if you are ordering from the Al a Carte menu rather than have the buffet provided. Poached egg on toast means poached egg ON toast, not a poached egg in a dish and toast some time later! Cooked lovely, timings off. Our room although lovely, was a little chilly, but was serviced twice daily, and we wanted for nothing, what a treat. This may not be the cheapest hotel in Edinburgh, but it's certainly worth every penny. A lovely end to our honeymoon! Thank you to all.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank joanned907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this review, 22 January 2014
Dear Guest

I am delighted to learn that you enjoyed your honeymoon stay with us and I would like to take this opportunity to offer my personal congratulations on your recent marriage. It is always a pleasure to receive great feedback from our guests and knowing that so many individual members of the team left such a positive impression is extremely gratifying. It will be a pleasure to share your comments with those colleagues.
I have asked our maintenance team to check the temperature control in your room to ensure it is now working efficiently. Furthermore I regret that the timings were a little off during our breakfast service but I am glad that these aspects did not impair your overall impressions of the hotel and I would like to thank you for taking the trouble to write such a fantastic review. We look forward to welcome you back soon.

Yours sincerely

Franck X Arnold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Balmoral Hotel

Property: The Balmoral Hotel
Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Edinburgh
#3 Family Hotel in Edinburgh
#5 Business Hotel in Edinburgh
#7 Luxury Hotel in Edinburgh
#10 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Balmoral Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more   less 
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Also Known As:
Balmoral Hotel Edinburgh
Balmoral Edinburgh Hotel
The Balmoral Hotel Edinburgh, Scotland

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