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“Wonderful Stay!”
5 of 5 bubbles Review of The Balmoral Hotel

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The Balmoral Hotel
Ranked #10 of 150 Hotels in Edinburgh
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful Stay!”
5 of 5 bubbles Reviewed 9 April 2014

Second time in Edinburgh but first time staying at this hotel and it was everything as expected and more. From the moment we entered to check in, all of the staff were extremely pleasant and helpful. Special recognition and praise goes to David in concierge who helped plan a highlands trip, provide maps, liaise with the car renal company, and call several distilleries to inform them of our visit. He went completely above and beyond my expectations of a concierge service and gave us tips on an unforgettable highlands trip.

Additionally this was our second time dining at Number One. On top of bringing back fond memories of the first visit, we may have enjoyed this dinner even more with the excellent food, wine, friendly and knowledgeable staff and relaxed atmosphere. It has easily come into our top three restaurants, even coming ahead of Heston Blumenthal's 'The Fat Duck"!! Very high praise.

Looking forward to the next time we get to stay and dine at The Balmoral. Lives up to its reputation of being the best hotel in Edinburgh!

Room Tip: All of the "classic rooms" are interior facing, and some of them are VERY small. Make sure...
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  • Stayed March 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Puja S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (634)
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English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 April 2014 via mobile

Myself and my husband stayed here on 5/4/14 as it was our 1st wedding anniversary and i can honestly say that the service we recieved was second to none!!!!! EVERY single staff member were pleasant and friendly - nothing is too much trouble for them!!!! the rooms were perfect and everything about our stay was wonderful, i will most definately return to this hotel!!!

Stayed April 2014, travelled as a couple
Helpful?
Thank xJoxJox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
8 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 6 April 2014

We stayed two nights to visit Edimburgh. This hotel deserves the 5 stars, as expected the service was perfect, the staff helpful, the location so convenient and the breakfast just delicious.
We will definitely come back !

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Genkai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 5 April 2014

My husband and I travelled from Nottinghamshire to Edinburgh by train for an overnight stay at the Balmoral and dinner at the No. 1 restaurant to celebrate my 70th birthday. Our experience overall was exceptional. We were made to feel so welcome by the most courteous, attentive and helpful staff. Our room was immaculate with the most comfortable bed and beautiful bed linen, high quality furnishings and fittings and a gorgeous marble bathroom. Dinner at the No. 1 restaurant was a truly memorable experience. We chose the tasting menu + wine pairing which was incredible from the first mouthful to the last. Gary and his team are to be congratulated on their excellence and expertise and the ambience and comfort of the restaurant was wonderful. After a perfect sleep we had chosen to take breakfast in our room which was served and presented impeccably. I must say a huge thank you from both of us for the most wonderful stay and the extra treats which made my special day one which I will treasure.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hyacinth_bouquet2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balmoraledinburgh, General Manager at The Balmoral Hotel, responded to this review, 8 April 2014
Dear Guest

Thank you for choosing to celebrate your 70th birthday with us at The Balmoral recently. I am delighted to learn that you enjoyed every aspect of your celebratory stay and had the opportunity to experience our Michelin-starred restaurant, Number One.
I am extremely grateful for the trouble you have taken to review your experience and it will be a pleasure to share your comments with the team members who looked after you so well.

Yours sincerely

Franck X Arnold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

We were made welcome from the moment the door was opened for us! Sandy was exceptional on reception and the bar staff were knowledgeable and helpful. We didn't eat in the hotel but the Tea room and the restaurants looked good. Our room was great, clean and they came to refresh the water bottles, turn the quilt down, tidy up which was a pleasant surprise. The spa was fabulous, pool was superb; they provide teas, coffees, water plus news papers, magazines which adds to the lovely experience you get on your visit there.
Another excellent point to the hotel is it's location, right by the train station, the Airlink bus stop, the shops and the Old Town; near to the Castle and art gallery; great restaurants and bars; the theatre (we went to see West Side Story which was amazing), cinemas etc.
The Balmoral is a superb hotel and even though they had a beautiful wedding going on, they still gave their time & the best customer service to us! Brilliant hotel that I would recommend for any couple wanting a thoroughly enjoyable break as that's what we had!!!

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Hyacinth03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, UK
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

My Wife and I stayed at the Balmoral for a weekend that was part work, part pleasure and it didn't disappoint! From the moment we arrived the service was outstanding with all staff friendly and courteous at all times. The Concierge service was outstanding with the team on hand to answer any question or make arrangements for dinner or taxis 24 hours a day.
The facilities are outstanding with comfortable well designed rooms, boasting every amenity you could wish for, (except an Iron and ironing board, but this is probably because the typical customer would use their paid laundry service!). The mix of contempory design and original features strikes a perfect balance with old world charm and service belnded with modern facilities. The only slight downside to our room on the 1st floor was the noise from revellers on the street below, however as we would normally be out with the crowds making noise, I can't complain too much!
My wife visited the spa for a massage and found the experience relaxing and enjoyable.
The food was good although we only ate breakfast at the hotel; colleagues who used the restaurant said it was excellent.
Overall the Balmoral is exactly what you would expect from a 5* hotel in a modern European capital city - Excellent!

Room Tip: The higher floors would prove quieter on a weekend
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  • Stayed March 2014, travelled as a couple
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    • Service
Helpful?
Thank bwrb30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
381 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

I was there on few occasins and I always received the best service from Andy, David or Kevin. Always the best recommendations for restaurants and shows. i have had the chance to stay in the J.K. Rowling suite. the layout of the suite is just amazing, the view could be better but it is a city center hotel.
the Palm Court is THE place for an afternoon tea, nothing else to say: Everything you are looking for a proper Scottish afternoon tea is there, including the pianist. Enjoyable amd memorable experience

Room Tip: The rooms on the high floor with a Castle view
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  • Stayed February 2014, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank jaynice1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Balmoral Hotel

Property: The Balmoral Hotel
Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Edinburgh
#3 Family Hotel in Edinburgh
#5 Business Hotel in Edinburgh
#7 Luxury Hotel in Edinburgh
#10 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Balmoral Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more   less 
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Also Known As:
Balmoral Hotel Edinburgh
Balmoral Edinburgh Hotel
The Balmoral Hotel Edinburgh, Scotland

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