I can't enthuse enough about just how good the staff were throughout my stay. Every last detail was anticipated and delivered with a smile. More than that, they all meant it. I've never felt so welcome or looked after in all my travels. I was staying while running the Edinburgh marathon. The banana, energy drink and map delivered to any runner's room the night before was a great touch. Opening the Sunday breakfast service early was also greatly appreciated. As was the flexibility with our individual weird and wonderful breakfast diet routines. It also felt like all the staff were really behind each and every runner as we set off in the morning. And they were all excited to hear how we did when we returned.
The view over the castle is of course lovely. And for such a Victorian hulk of a building there was a lovely feel of intimacy.
Before staying in The Balmoral, the best service levels I've experienced have all been in Asia. I travel every month with my job. This private hotel stay beats everything I've experienced before.
It's a beautiful building, with unrivalled views in a great location. But what really makes The Balmoral outstanding is the brilliant team of people working there. It was a pleasure to interact with every single person person I met.
- Official Description (provided by the hotel):
- You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more less
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- Also Known As:
- Balmoral Hotel Edinburgh
- Balmoral Edinburgh Hotel
- The Balmoral Hotel Edinburgh, Scotland