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“Service, Quality & Style”
Review of The Balmoral Hotel

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The Balmoral Hotel
Ranked #12 of 149 Hotels in Edinburgh
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Service, Quality & Style”
Reviewed 24 August 2014

These three words sum up my my experience at the Balmoral.
Room a good size, great sized bathroom with a brilliant turndown service.
The Balmoral bar is bustling with some exceptional cocktails on the menu, they serve everything from the classics to some really delicious dessert cocktails.

The price was reasonable considering our stay was during the Edinburgh Festival, I will look forward to staying at this establishment again.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Adnan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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basingstoke
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 August 2014 via mobile

We pre-booked a table for afternoon tea on a Saturday afternoon as part of our honeymoon. The food was delicious and the service was outstanding, with waiting staff being attentive without being obtrusive. A lovely treat.

Stayed August 2014, travelled as a couple
Helpful?
Thank blair-moon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BalmoralEdinburgh, Manager at The Balmoral Hotel, responded to this review, 29 August 2014
Dear Guest

Thank you so much for your wonderful review following your recent visit to Palm Court. I am delighted to read that you enjoyed your afternoon tea experience as part of your honeymoon. Your feedback regarding the quality of service and food provided by my colleagues is especially pleasing.

I do hope that we will have the pleasure of welcoming you back soon.

Kind regards

Jenny Laseen
Bar Manager
+44 (0)131 5562414
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudson River Valley, New York
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 August 2014


Balmoral Hotel was fine. No surprises. This is a high-end corporate hotel: clean, efficient, very nicely appointed, well staffed. Nice touches like the ever-replenished basket of fresh strawberries. Lobby bar was pleasant with an expansive selection of whiskey. Breakfast spread was generous and tasty but we opted for neighborhood coffee houses instead that were considerably less expensive and gave us a taste of life in Edinburgh. My only teensy tiny, almost irrelevant complaint was that upon checking in the reception staff told us all about a free upgrade that was NOT available to us and then proceeded to try to sell us an upgrade.... that started our stay on a slightly sour note. So if you are booking through Expedia, you may want to call a day or two before you arrive to see if the free upgrade is available. Who knows. Regardless, you won't be disappointed with your stay at the Balmoral. Lovely place to stay in this great city

Stayed July 2014, travelled as a couple
Helpful?
Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 August 2014 via mobile

Stayed at the hotel this week and saved up for the treat so at £430 for two people for 1 night I was astonished to be informed that it would be an additional £50 for two full breakfasts. The room was nice but courtyard facing, so not a great view despite the same price as the rooms facing the City. The movies on pay per view were £8 each and not in my opinion very up to date. Lastly room description says that the mini bar is included, yet the tariff charges are hung on the door to warn you off touching anything. Had to wait about an hour for complimentary tea and coffee to be brought up, which is just that with not even a piece of shortbread to accompany your tea. Need to learn to ask more of these larger hotels and not be embarrassed to do so.

Stayed August 2014, travelled with friends
Helpful?
2 Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russell Ontario
Level 6 Contributor
79 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 22 August 2014

We recently spent 3 nights at this landmark hotel in the center of beautiful Edinburgh. The welcome is charming, you are first greeted by a lovely man in a kilt, and the front desk efficiently checks you in as they chat you up. The rooms are classic and comfortable. Bathrooms are up to date and crispy clean with big photos of Sean Connery. Breakfast was varied and plentiful. Dinner at One was absolutely amazing and memorable. Hadrian's brasserie was great for lunch. We would definitely return to this beauty.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 20 August 2014

This hotel is top-notch, right in the city center and with lovely service. Typically, I am MUCH more prepared for a trip but in this case I couldn't be. I don't like to rely on concierge services because I often feel they send you to the most tourist-y places. But not so here -- I worked with almost every concierge for Tattoo tickets, places to eat, places to shop and the like and they were great. Helpful and responsive despite being very busy.

As you would expect when you pay this much for a hotel, every other area was top-notch too: breakfast staff, check-in, cleaning and turn down service. All prompt and friendly.

If I had any complaints, I'd mention that the rooms can be somewhat small (but the bathrooms big). And from our room on the 6th floor, we could still hear the street noise. But the bed was comfy enough that I was able to overcome this generally.

Happy to have made this choice last minute over another hotel that wasn't as central, and whose reviews were sort of up and down.

Room Tip: Maybe an inside room to avoid the street noise.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank walkaboutnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkcaldy, United Kingdom
Level 4 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 August 2014

Attended a wedding recently. The day was spectacular. Service and food was excellent. Pre dinner drinks served and the waiters came round constantly filling people's glasses.Was champagne so didn't refuse! Little snacks were good too. Meal was first class. Didn't have the evening buffet but those who did enjoyed. Would highly recommend

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Balmoral Hotel

Property: The Balmoral Hotel
Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Edinburgh
#3 Family Hotel in Edinburgh
#5 Business Hotel in Edinburgh
#9 Luxury Hotel in Edinburgh
#10 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Balmoral Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more   less 
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Also Known As:
Balmoral Hotel Edinburgh
Balmoral Edinburgh Hotel
The Balmoral Hotel Edinburgh, Scotland

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