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“Super staff”

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Holiday Inn Edinburgh
Ranked #107 of 147 Hotels in Edinburgh
Peterhead , Scotland
Level Contributor
117 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
“Super staff”
Reviewed 19 March 2012

We recently won a competition in our regional paper 'The Press and Journal' for a weekend stay at the Holiday Inn next door to the Zoo in Edinburgh. What a fantastic prize it was with the weather being very pleasant for this time of year , the hotel being very comfortable and the highlight being seeing the Pandas , Sunshine and Sweetie.
Our room was of a decent size with a double bed , single bed and sofa bed , bathroom which was a little dated and several storage units . This overlooked the Sea-Lion pool and had a decent view of the Zoo.
On both mornings we had a lovely breakfast although it has to be said that on the Sunday morning even though we were down before 9 we had a 5 minute wait for cooked buffet breakfast. On the Saturday night we had dinner in 'Traders' which again was a buffet but for a family of four was a deal for £29.95 if booked before 6pm and had plenty to choose from. However the downside is that tables for couples are situated pretty close to family tables and that sometimes does not work. There are folk out there who see a quality hotel as being something children should not be seen in . Anyway these people tend to be pre-judgemental and have no idea what employment or lifestyle you enjoy ( we live life and have seen a lot, just read my other reviews. Ok Aviemore and TGO feature a lot but hey we love the Highlands).
The leisure facilities were good with an excellent gym while the pool was good in the morning at 7,30 am but a wee bit congested at 4,30pm just before dinner time for children.
Finally , the staff. A huge round of applause for them , they were great. I am not saying they were better than the guys up at MacDonald Highland Resort but they certainly ran them close. Ashley, Kamila, Pankaj and Don being stars. Next time we come down for the Six Nations we just might stay here as it is handy for Murrayfield.

Room Tip: Speak to Asley or Kamila they are nice .
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  • Stayed March 2012, travelled with family
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Helpful?
3 Thank skiboy_robertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, 27 March 2012
Thank you for your review and lovely comments about the staff. I will ensure the staff you mentioned by name are recognised. We hope to welcome you again soon.

regards,

Sarah Williamson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (436)
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Young, Australia
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 March 2012

The Holiday inn was perfectly located for our Edinburgh vacation. There was easy access from Edinburgh airport or by road.

The hotel is next to the Edinburgh Zoo and there are buses stopping every few minutes that will take you to the city attractions and the Royal Mile and Edinburgh Castle.

The hotel was well kept and the rooms spacious and well cleaned.

We selected the Bed and Breakfast rate, the food was normal HI fare with more than enough variety and quantity for anyone.

The checkin and checkout was efficient with no issues to report.

Room Tip: Request a room above level 3, the views are better.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank SCDC2620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, 27 March 2012
Thank you for taking the time to review us and for such positive comments on our location and cleanliness.

regards,

Sarah Williamson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 March 2012

My husband and I stayed at this hotel for a weekend in the capital. We planned to see the pandas at the neighbouring zoo and then enjoy a romantic meal in the city. Wanting to avoid our usual haunts, we asked for some advice at the reception when we checked in. Sarah, the young woman who assisted us was efficient, friendly and funny and made a great recommendation for our evening restaurant.
Returning from visiting the zoo, we passed Sarah and she asked us if we had enjoyed it and chatted to us for a while. I thought that this was charming. It is always the customer service that makes or breaks a hotel for us and we both felt that we were treated with courtesy and warmth from each member of staff that we met. Many thanks, Holiday Inn!

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank turquoisejml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, 27 March 2012
What a lovely review. To read that you were treated with courtesy and warmth from each member of staff you met is great. We hope to welcome you again soon.

regards,

Sarah Williamson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2012

We were attending a friend's wedding and booked into the Holiday Inn to save us travelling home after a long day. I would certainly stay there on any future events as the hotel staff were very welcoming and our room was clean and spacious. We had a lovely cooked breakfast before we left in the morning and can say our stay was great value for money. This hotel is well situated for the Zoo as it is literally next door. Also, if you want to travel into Edinburgh it is on the bus route and is also very close to Haymarket Railway Station.

  • Stayed March 2012, travelled with family
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Helpful?
1 Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, 27 March 2012
Delighted we are the 'perfect place to stay'. We hope to see you again soon and thank you for taking the time to review us.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2012

Don't usually write reviews but had such an excellent experience that I felt it was only right. The staff were top class and the whole stay was top notch. Everyone was helpful, polite and it just felt like they were going out of their way to make my stay as pleasant as possible. Top notch.

  • Stayed March 2012, travelled on business
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Helpful?
1 Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, 27 March 2012
High praise indeed. Thank you for taking the time to review us.

regards,

Sarah Williamson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 March 2012

My husband and I stayed at this hotel in February. Our room air conditioning was not working so they immediately changed us to a new room with an upgrade and complimentary breakfast. The next morning I realised I had lost my gold/diamond earrings and the Duty manager Arpita very promptly sorted out a room check where Carolina found my earrings in the original room we had booked into. The professionalism and care shown to me at my distress I will never forget and I cannot thank them enough. The staff in this hotel were exceptional. Thank you all.

  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank eimermcgeown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, 27 March 2012
Thank you for taking the time to write such a lovely review. I am glad your earrings were found and the situation dealt with so promply and professionally.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2012

Even before we arrived the service was excellent. Having advised that we were going to be late arrivals, Kaisla greeted us and within minutes we were checked in and heading for our room which was perfect after a 4 1/2 hour journey. We experienced nothing but courteous, helpful staff throughout the whole of our 3 day stay. Nothing was too much trouble and any information regarding buses etc was readily to hand. We ate in the Sampans restaurant on our second night and the food was hot and tasty. Whilst the restaurant each morning was busy for breakfast the hot buffet was continually being replenished with fresh eggs, bacons etc. The highlight of our holiday was visiting the Pandas, with the zoo being literally a 5 minute walk away. We'd definitely stay again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KimB250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Front Office Manager at Holiday Inn Edinburgh, responded to this review, 27 March 2012
Delighted you found our service to be excellent and you were well looked after. We hope to see you again.

regards,

Sarah Williamson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Edinburgh

Property: Holiday Inn Edinburgh
Address: 132 Corstorphine Road, Edinburgh EH12 6UA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Murrayfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Edinburgh
#55 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Edinburgh 4*
Number of rooms: 303
Official Description (provided by the hotel):
Holiday Inn Edinburgh is a 4 Star modern hotel situated on the west of Edinburgh, three miles from the city centre, four miles from Edinburgh Airport, and adjacent to Edinburgh Zoo.The Hotel is ideally situated for both Leisure and Business, near to Edinburgh Business Park. The Holiday Inn Edinburgh enjoys great panoramic views of the Pentland Hills. The Hotel is perfect for leisure customers, with many nearby attractions including Edinburgh Castle, Holyrood Palace and the Museum of Scotland. The hotel has 303 rooms including Executive and Family rooms, ideal for Bank Holiday breaks. The hotel has a choice of two restaurants - Traders Restaurant or Sampans Oriental Restaurant, as well as a café and relaxing bar. Kids Stay & Eat Free*. The Hotel boasts a Spirit Health and Fitness Club which is the ideal way to relax, with a fully equipped Gymnasium, Swimming Pool, Sauna, Spa and Beauty Treatments. Beauty Treatments can be booked prior to arrival on 0131 316 4739.On-site there are 200 complimentary Parking Spaces. Our Conference Centre 'The Academy' offers state-of-the-art suites, with 14 meeting rooms which can cater for up to 120 guests. Also accessible to Edinburgh University and ideally situated for Royal Highland Show Festival, Tattoo and Rugby Six Nations. *Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Edinburgh Hotel Edinburgh
Edinburgh Holiday Inn
Holiday Inn Edinburgh Scotland

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