My partner and I recently stayed again at the Holiday Inn in Edinburgh. We decided to go over the weekend just to get away. I was slightly disappointed that my partner had booked into the hotel again as the last time we were there it wasn't that good. However this time the hotel was a lot better.
We were greeted by a very friendly American young girl at reception. Our room was up on the third floor and gratefully that it did not have the smoky smell like the last room. Our room was clean and spacious. The bathroom again was not up to a high spec, it could have been cleaner and finished off better. The shower head was old and grubby. However for one night stay it was ok.
We ordered room service eventually after having to phone several times before the phone was answered but the drinks arrived in a good timely manner. We decided to eat in the restaurant as we had been told that there was a special menu on because of it being Burns night. However our experience of the restraint was not good.
When we were seated the restaurant was only half full, yet there was dirty dishes on tables that still had not been cleared be time we left the restaurant. When we were seated we were given two pieces of paper with the menu on. I would have thought being a four star restaurant it would have at least a better menu.
There was a choice of a carvery or steaks. What happened to the special Scottish menu? As there was only choice of half a dozen meals we both settled for steaks. However fifteen minutes later and we still had not had any drinks or food order taken. The restaurant was not busy yet the waitress found the computer very interesting and was forgetting to take our orders. When she did the couple sitting beside us were evidently not impressed as they had been waiting before we were. My partner ordered a bottle of red wine with our meals. Another fifteen minutes passed before the waitress informed us that they had ran out of the wine. When my partner enquired as to why it had taken her fifteen minutes to inform us of this she just shrugged her shoulders.
He ordered another bottle. It took thirty minutes for our steaks to arrive. They were cooked very well and the food was tasty but the service did let the restaurant down. We were given 20% off our meal because of the wine. There seemed to be only one waiter who was working and the others did not seem bothered about clearing tables or being efficient in their roles. Maybe hiring Europeans is a cheaper way to run the business but then if they give such a poor service surely this is harming the business more?
We had breakfast this time as well. However even though we went down later to breakfast the restaurant was buzzing. It was disappointing to find large cues everywhere we went to go to get some breakfast and most things had not been replaced. At the hot counter they had ran out of sausages. There was no pastries and to be honest we didn't fancy having to cue for our food. I think a better system is defiantly needed here for breakfast. It was good choice of food, if they had replenished it. But I do not recommend there tea and coffee. I'm not sure if the crack of dawn would have been quieter but who wants to get up then on a Sunday just to ensure they have a choice of breakfast?
As much as the room experience has improved for us on this trip, and the girls on reception were lovely I still cant help being disappointed with the restaurant. I have said to my partner that we defiantly have to try other hotels in Edinburgh as this obviously does not suit us.
If your looking for a hotel just to sleep in I recommend it, but I would think twice about eating here.
- Official Description (provided by the hotel):
- Holiday Inn Edinburgh is a 4 Star modern hotel situated on the west of Edinburgh, three miles from the city centre, four miles from Edinburgh Airport, and adjacent to Edinburgh Zoo.The Hotel is ideally situated for both Leisure and Business, near to Edinburgh Business Park. The Holiday Inn Edinburgh enjoys great panoramic views of the Pentland Hills. The Hotel is perfect for leisure customers, with many nearby attractions including Edinburgh Castle, Holyrood Palace and the Museum of Scotland. The hotel has 303 rooms including Executive and Family rooms, ideal for Bank Holiday breaks. The hotel has a choice of two restaurants - Traders Restaurant or Sampans Oriental Restaurant, as well as a cafÃ© and relaxing bar. Kids Stay & Eat Free*. The Hotel boasts a Spirit Health and Fitness Club which is the ideal way to relax, with a fully equipped Gymnasium, Swimming Pool, Sauna, Spa and Beauty Treatments. Beauty Treatments can be booked prior to arrival on 0131 316 4739.On-site there are 200 complimentary Parking Spaces. Our Conference Centre 'The Academy' offers state-of-the-art suites, with 14 meeting rooms which can cater for up to 120 guests. Also accessible to Edinburgh University and ideally situated for Royal Highland Show Festival, Tattoo and Rugby Six Nations. *Terms and Conditions apply. ... more less
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- Also Known As:
- Holiday Inn Edinburgh Hotel Edinburgh
- Edinburgh Holiday Inn
- Holiday Inn Edinburgh Scotland