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“Excellent value”

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Holiday Inn Edinburgh
Ranked #106 of 147 Hotels in Edinburgh
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent value”
Reviewed 22 April 2014

Spent two nights here. room very clean and adequate. Looked out onto car park and hotel is next door to Edinburgh Zoo. Woken early with what sounded like exotic birds from the Zoo and ? dustbin lorries but otherwise very comfortable. Very good breakfasts although it took a wee while to search out the fresh fruit etc. It was the Easter school holidays so very busy with families. Would have liked to try out the pancakes from the special pancake maker but was always beaten in the queue by equally interested and more determined children!
Was unable to use swimming pool as there had been a 'vomit' incident and pool was closed!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Grimentz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this review, 1 May 2014
Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are pleased to read that your stay was comfortable and that you have commented on the excellent value for money.
We do apologise however that due to unforeseen circumstances we had to close the pool this decision is taken in line with Safe Pool Operating procedures.
We hope that we can welcome you back to stay with us again and that you have the chance to have fresh pancakes with your breakfast.

Kind Regards
Claire
claire.borthwick@ihg.com
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  • Value
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English first
Stranraer, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 April 2014 via mobile

Just returned from a 2 night stay here and would thoroughly recommend. Staff were all excellent and couldn't do enough to help. Room was clean and although not huge it was perfectly adequate for all the time we spent in it. We stayed on the DB&B rate which was well worth what we paid, food was plentiful, fresh and tasty! We will return here again.

Stayed April 2014, travelled with family
Helpful?
Thank Kacko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this review, 22 April 2014
Thank you for taking the time to review you recent stay at Holiday Inn Edinburgh.
We are delighted to read that you thoroughly enjoyed your Dinner, Bed and Breakfast stay and that our Team ensured your family were well looked after.
We look forward to welcoming you back to stay with us again.

Kind Regards
Claire
claire.borthwick@ihg.com
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aberdeen
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 April 2014

Just back from 2 night stay at this hotel. Got a good deal with dinner included the first night, the standard of food was good and also impressed with the breakfast. Staff all friendly. Room fine although bathroom on the small side. Only issue we had was our room 410 was directly across from the housekeeping room and the constant banging of the door due to staff coming and going early in the morning was really annoying!! Would return though as really good location and hopefully free wifi soon!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aberdeen040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this review, 20 April 2014
Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are delighted to read that you enjoyed your Dinner, Bed and Breakfast stay and we look forward to welcoming you back for future stays.
A very valid point you have raised and we apologise for the unnecessary noise I have have fed this back to our Housekeeping department to avoid any further repercussion.

Kind Regards
Claire
claire.borthwick@ihg.com
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Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 April 2014 via mobile

This hotel is literally next door to the zoo the perfect place for visiting it. On arrival the foyer was extremely busy with coach tours but we were dealt with relatively quickly. The receptionist even sent a wheel chair for our disabled friend to use on our visit to the zoo as she had heard the ones at the zoo were all booked out.

Throughout our stay all the staff; reception, restaurant, housekeeping, we're lovely and couldn't do enough for us. A real credit to H.I.

Rooms were basic but comfortable. Comfy beds with a choice of pillows, Tea and coffee facilities, plenty of towels and a nice bathroom. I think for four star the toiletries could have been nicer. The rooms also had extremely thin walls. We had no one in the room next door the first night, but the second night we could hear everything the man in the adjoining room was doing (coughing, watching tv, boiling the kettle, using the bathroom etc...) this didn't really bother us but it could bother some particularly if there was more than one person staying in the room next door.

Our friend is disabled so we chose to eat in the restaurants throughout our stay rather than go out. The breakfasts were very tasty with a nice choice. It gets very busy (Easter hols) and people from coach parties were stocking up on food presumably to keep them going for the rest of their tour of England by the looks of it - saw one person take away 12 croissants!!! but it all seemed to run smoothly.

In the evenings we used bother the Chinese and Carvery restaurant. The staff were lovely but the food was not. It was incredibly bland mass produced stuff that was just about edible. The restaurants have huge windows with an amazing view and I feel the restaurants could have been a lot nicer and created a better ambiance. The Chinese felt half hearted and the Carvery more canteen like.

We didn't use the pool as you had to book to use it due to it being school holidays.

All in all it was a comfy hotel that I would recommend for anyone going to the zoo, I would however suggest people eat out of an evening if possible. I would give four stars generally for the hotel as the staff were so nice and it was comfortable, but the quality of food in the restaurants has brought it down to three stars I'm afraid.



Stayed April 2014, travelled with friends
Helpful?
2 Thank Yildirim23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this review, 20 April 2014
Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are pleased that overall you were well looked after during your stay and that our Team identified the extra help required.
We are disappointed with regards to your comments on dinner and we apologise that this has affected the enjoyment of your stay.
I have passed your comments on to the relevant people and we do hope you choose to stay with us again in the future.

Kind Regards
Claire
claire.borthwick@ihg.com
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Newcastle, England, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 April 2014

Stayed here for one night to visit Edinburgh Zoo which is literally next door. Excellent bus service with bus stops right outside - 10 minute journey to Princes Street. We had a family room - double bed and pull out sofa bed. Clean and modern room but not a lot of space to move around. We ate in the restaurant which was quite pricey and not a lot of choice but the kids ate free so couldn't grumble at the overall price, Breakfast was lovely and the kids loved the pancake machine. Didn't get to use the pool as you had to book due to the hotel being busy and we couldn't find a suitable slot! The only downside was a lot of the staff weren't English in the restaurant area and some staff seemed to have difficulty in understanding you - it did sometimes feel like we were abroad and not in Scotland. Kids weren't happy that there was no free Wi-Fi but they survived one night. Overall a good hotel for families and ideal for a visit to the zoo and would stay again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kazstott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this review, 20 April 2014
Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are delighted to read that your had a comfortable stay and you found us to be good value for money.
We look forward to welcoming you back for future stays.

Kind Regards
Claire
claire.borthwick@ihg.com
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Durham, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 April 2014

Hotel was excellent for visiting the zoo. Hotel staff very helpful and friendly. Meal on first night was a carvery but not very good . Meal on second evening finally arrived after one hour and a reminder to the waitress. Waiter didn't apologise but gave us two free coffees! Food quite expensive.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this review, 20 April 2014
Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
Whilst you found the Hotel convenient and out Team helpful and friendly we are disappointed that you did not enjoy your dinning experiences during your stay.
The level of service that you have experienced is not acceptable and I have passed on your feedback to our Food and Beverage Manager.

Kind Regards
Claire
claire.borthwick@ihg.com
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Glasgow, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 April 2014

Love Love Love this hotel
Great location
Great food (kids eat free)
Great Pool
Great Staff
Great Rooms
Great Breakfast
Got into the zoo for half price too with our Room Card :)

Love it so much we visit at least 3 times a year

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmacd2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEdinburgh, Guest Relations Manager at Holiday Inn Edinburgh, responded to this review, 16 April 2014
Thank you for taking the time to review your recent stay at Holiday Inn Edinburgh.
We are absolutely delighted to read your review and the fact that you come and visit us 3 times a year.
I have shared your comments with our team and we look forward to welcoming you back for your next stay.

Kind Regards
Claire
claire.borthwick@ihg,com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Edinburgh

Property: Holiday Inn Edinburgh
Address: 132 Corstorphine Road, Edinburgh EH12 6UA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Murrayfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Edinburgh
#54 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Edinburgh 4*
Number of rooms: 303
Official Description (provided by the hotel):
Holiday Inn Edinburgh is a 4 Star modern hotel situated on the west of Edinburgh, three miles from the city centre, four miles from Edinburgh Airport, and adjacent to Edinburgh Zoo.The Hotel is ideally situated for both Leisure and Business, near to Edinburgh Business Park. The Holiday Inn Edinburgh enjoys great panoramic views of the Pentland Hills. The Hotel is perfect for leisure customers, with many nearby attractions including Edinburgh Castle, Holyrood Palace and the Museum of Scotland. The hotel has 303 rooms including Executive and Family rooms, ideal for Bank Holiday breaks. The hotel has a choice of two restaurants - Traders Restaurant or Sampans Oriental Restaurant, as well as a café and relaxing bar. Kids Stay & Eat Free*. The Hotel boasts a Spirit Health and Fitness Club which is the ideal way to relax, with a fully equipped Gymnasium, Swimming Pool, Sauna, Spa and Beauty Treatments. Beauty Treatments can be booked prior to arrival on 0131 316 4739.On-site there are 200 complimentary Parking Spaces. Our Conference Centre 'The Academy' offers state-of-the-art suites, with 14 meeting rooms which can cater for up to 120 guests. Also accessible to Edinburgh University and ideally situated for Royal Highland Show Festival, Tattoo and Rugby Six Nations. *Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Edinburgh Hotel Edinburgh
Edinburgh Holiday Inn
Holiday Inn Edinburgh Scotland

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