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“Poor service”

Valvona & Crolla VinCaffe
Ranked #1,233 of 2,506 Restaurants in Edinburgh
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: After-hours, Dinner, Breakfast, Reservations
Neighbourhood: New Town
Description: A concept wine bar and restaurant, the Valvona and Crolla Vincaff�� located next to Edinburgh���s St Andrew���s Square is a must-visit for any foodie in the vicinity. Founded in 1934, Valvona and Crolla has long been at the forefront of the gourmet food movement, a frontrunner in the specialty food market and the go to for a true taste of Italy. Here at the Valvona and Crolla Vincaff��, visitors are offered the opportunity to sample all of the best products on offer from the famed delicatessen and wine merchant in the comfort of a cosy but modern restaurant and bar on the first floor or down in the caff��, with its bustling Milan vibe and own piazza dining space. Quality ingredients are key to the Vincaff�� menu, which is full of Italian charm. Breads are made on site using V&C���s own imported high grade flours, wine all bears the notorious V&C seal of approval and is stored in the cutting edge Cruvinet system and olive oil is all of the brands own Fior���Fiore label.
Highland
Level 3 Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Poor service”
Reviewed 10 June 2014

Service poor. Long wait for simple order .. Coffees etc. Order arrived minus 1 coffee.
Said to forget it as young child now unsettled by long wait. Food and coffee good but
expensive. Will not visit again.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ornum100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey_ValvonaCrolla, Operations Manager at Valvona & Crolla VinCaffe, responded to this review, 17 June 2014
Thank you for taking the time to review us, we take all customer comments very seroiusly and we will use this to ensure that we get our service spot on.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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438 reviews from our community

Visitor rating
    108
    124
    65
    76
    65
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Russian first
  • Any
English first
Edinburgh, United Kingdom
Level 5 Contributor
82 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
“Nice Cheesecake”
Reviewed 9 June 2014

I called by this place one afternoon for a tea and cake and everything was really tasty.

Service was good, value for money was reasonable.

Worth a drop in if passing by!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank J_Tough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level 4 Contributor
29 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Nice breakfast”
Reviewed 2 June 2014

Nice little cafe with good breakfast. Handy for Princes Street & helpful staff plus a nice deli to browse.

Visited May 2014
Helpful?
Thank DKandtheMadDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey_ValvonaCrolla, Operations Manager at Valvona & Crolla VinCaffe, responded to this review, 17 June 2014
Thank you for your review. Look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 4 Contributor
43 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“"Lovely meal ,Great helpful staff"”
Reviewed 2 June 2014

Wonderful lunch and very helpful staff with having a fussy child to feed! Very accommodating in adding extra to a dish for my daughter as she wished to have ham with her pasta ,Wonderful flavor pasta just the way it should be and lush cupcakes to end the meal, price wise not the cheapest but for the area good value and lovely food .

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank clareAmanda1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Linton, United Kingdom
Level 4 Contributor
29 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Too slow and poor attitude”
Reviewed 30 May 2014

My friend and I stopped here today for a glass of wine on a sunny afternoon. We sat outside and ordered a glass of wine each and some bread and olive oil. The wine came promptly but after twenty minutes there was no sign of the bread. Two trips inside the restaurant later we found the bread sitting on the side and was then served, by then at least thirty minutes later. By this time we had finished the wine and then ordered another. We complained to the waitress who seemed uninterested. When we paid the bill we said we were unimpressed with the service and the man did apologise. The inside seats were pretty empty as customers were enjoying the sun outside. We saw other customers who were getting irritated by the poor service. Not sure why producing bread and olives takes so long.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Reston613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey_ValvonaCrolla, Operations Manager at Valvona & Crolla VinCaffe, responded to this review, 2 June 2014
I am sorry that on this occasion we did not get the service quite right. We appreciate all feedback and I have addressed this with the team to ensure that next time, the service is to the standard that you know and expect from Valvona & Crolla. Many Thanks, Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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