Along with a group of friends, we visited the premises at Leith for a sample of thie rfamous whiskies. We all attended having already bought a large number of Scottish Malt Whiskies so knew what to expect in terms of quality and flavour.
The place itself is very nice, has a nice rustic feel about it and does feel quite classy.
We enjoyed the food and were generally all happy with the visit.
However, it would be wrong of me to not mention the few things that slightly bothered us.
We expected a much higher degree of customer service for a venue that requires membership. On entering the premises, the lady at reception looked at us and carried on with whatever she was doing. Having never been there before we had to ask, where we sign in, where we are allowed to sit etc (but didn't get more than a couple fairly disinterested words from her). We walked through to the bar area and were offered a room to ourselves which was nice. However there was a member of staff (think it was the manager) eating his soup at the table and we kind of just joined him until he finished it (and finished reading his paper). It was no problem just a bit odd.
The place just massively lacked that bit of customer service, and friendly attentiveness. No one ever asked us what kind of whiskey we like or if we would like help choosing from the long list.
This just prevents it from being the kind of exclusive and top drawer place it could so easily be.
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