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Crowne Plaza Edinburgh - Royal Terrace
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Reviews (1,021)
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All reviewsthe club loungeplatinum memberpool and steam roomcalton hillhigh ceilingslovely hotelleisure facilitiesduty managerlovely weekendquiet locationcity centrefire alarmhotel is situatedlarge roomlovely roomthird floorshort break
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Reviewed 5 April 2014

Having had the great pleasure of staying at this hotel recently I can't praise it or it's staff highly enough. The location is great and makes exploring the city all the easier. The staff are incredible, knowledgeable on the city and eager to provide tips on what to see and where to eat. The room was spotless and incredibly comfortable. I was so impressed that my partner and I have already booked a return visit later this month.

  • Stayed: March 2014, travelled on business
    • Value
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1  Thank Stevie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, General Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 17 April 2014

Dear Stevie
The fact that you are coming back already speaks volumes!
We look forward to welcoming you back again later this month.
Kind Regards
Lucja Leonard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

We stayed at this hotel to celebrate our 1st wedding anniversary having got married at the Royal Terrace the year before. We were fortunate enough to stay in the room we had on our wedding night, one of their collection rooms-the one with the glass bathroom in the middle. The hotel staff greeted us warmly, there were heart balloons, confetti on the bed and a bottle of champagne - great attention to detail! We thoroughly enjoyed our stay, beds were comfy, espresso machine was great, nice robes in the room. Would definitely recommend the hotel to those visiting edinburgh and I hope we have the chance to stay there again soon.

Stayed: March 2014, travelled as a couple
2  Thank AMC21522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, General Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 16 April 2014

Congratulations once again! It was our honour to have you back to celebrate your 1st wedding anniversary and relive the memories.
Hoping to see you again in a years time!
Kind Regards
Lucja Leonard
General Manager

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Reviewed 2 April 2014

From the lovely welcome by the concierge and the receptionist, to our stunning room, our stay at the Royal Terrace was absolutely wonderful. Possibly the most comfortable bed I have ever slept in! Aside from the lovely, spotless room, with its fabulous bathroom, I must single out the concierge as being incredibly helpful and knowledgeable about places to go, and was also very impressed by the general pleasantness of all of the staff. Very highly recommended.

  • Stayed: March 2014, travelled as a couple
    • Value
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1  Thank PickleDuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, General Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 16 April 2014

Congratulations! It is great to hear that you have really enjoyed your honeymoon with us, and fantastic that the team, in particular concierge, have been so helpful to you both.
Enjoy the rest of your break, and see you next time you are visiting our beautiful city.
Kind Regards
Lucja Leonard
General Manager

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Reviewed 1 April 2014

My wife and I recently had a short break at the Crown Plaza, Royal Terrace and from check-in to check out we had a lovely, thoroughly relaxing break. We arrived very early, shortly after 10.30 and expected to have to put our luggage in storage until out room was ready for us, but were pleasantly surprised that, not only was the room ready, but we had been upgraded to one of the four poster rooms on the first floor. The room was as good as any we've stopped in with excellent views.

As I was convalescing after some neck surgery [due to too many years operating within the murky depths of the front row] we made full use of the pool and steam room. Despite a previous comment of the apparent arctic-like temperature of the pool we found it ideal for relaxing in and the steam room did as it says on the tin.

While we didn't fully dine in the restaurant, breakfasts were good and the customer care of the waiting staff was attentive without being overpowering. We had a pre-theatre snack, which was a sharing platter and is to be thoroughly recommended.

While it is inevitable that during any hotel break you will encounter many staff and we did not meet anyone who didn't have a smile and polite word for us and anything we asked for was delivered with the same good grace.

All in all a lovely break and this hotel will be the first place we check availability when we are next in Edinburgh.

Room Tip: It is a bit unfair to add a tip in choosing a room as we were very fortunate and grateful to be offered a complimentary upgrade, but obviously first floor, front facing rooms appear to be more spacious than those on the second and third floors.
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pooch123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, General Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 16 April 2014

Wishing you a speedy recovery!
Thank you for your wonderful review and I am so pleased to hear that my team looked after you and your wife so well.
We will look forward to your next visit with us soon.
Kind Regards
Lucja Leonard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

I recently stayed for 1 night with my 2 children, the rooms are a good size and very well equipped. A nice touch was to have bathrobes. Our room was ready when we arrived just after 1pm, the receptionist wasn't overly welcoming and didn't volunteer any extra information other than where our room was located. I had upgraded to the club lounge, it has very limited choice in drinks and wasn't replenished with the basic's (bottles of water) this seemed to be a problem in many areas of the hotel, at breakfast we asked 3 times for water and it never arrived. The swimming pool was ok, small but adequate, again the receptionist never explained that your key card had to be used to gain access to the pool and it has to be activated, even when I asked about the opening times.! The location is great in a quiet road but not too far to walk From the train station and shops.
Overall it's a nice small hotel, I just feel the receptionist let it down by not being welcoming and explaining the basics of the hotel. ( I was even mis informed about where to take breakfast after I asked the question.)

Stayed: March 2014, travelled with family
2  Thank ijustwannago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 15 April 2014

Dear ijustwannago,

Thank you for your review regarding your experience. I am glad you liked your room accommodations. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,

Jaime W
Case Manager
IHGCare

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