My husband and I are traveling abroad from Australia for our honeymoon and decided to stay at Hotel Britannia for it's fair rates and ok location.
Our first impression was that our room looked nothing like the pictures shown when we made the booking. They were doing renovations and it became apparent that we were placed in the older part of the hotel.
When we entered our room, it smelt strongly of bleach. The size was decent though. The further into our stay however, the more issues arised... On our second day, our room had been made up however we no longer had any towels and our toilet paper had not been replaced (not to mention the bed had barely been made, with cushions strewn on the floor). Staff were apathetic to our request of these, and we were eventually given a box of tissues instead of toilet paper - apparently they had run out of toilet paper even though they did not say this. We were not the only guests who had this happen to them.
We were kept awake til after 2am one morning by loud and inebriated people who were outside, despite the hotel's policy on drinking outside. Nobody from staff asked them to be quiet.
On top of this, our card key did not always work; the hot water often ran out in the shower; the buffet breakfast was not worth the money (plus a staff member tried to remove a tray of food as I was about to serve some on my plate); the wifi was frustratingly slow and would only work in the early hours of the morning; the hotel was generally noisy with staff, workers and other guests.
Overall, Hotel Britannia is not worth the cheap rate you pay. It is worth less.
- Official Description (provided by the hotel):
- Situated on the banks of the Waters of Leith in the West end of Edinburgh City Centre, the Britannia Hotel Edinburgh has 178 bedrooms and is conveniently located within easy reach of many of the city's major attractions. ... more less
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- Also Known As:
- Travelodge Edinburgh West End Hotel Edinburgh
- Edinburgh Travelodge
- Edinburgh Travel Lodge
- Britannia Edinburgh Hotel Scotland