Me, my partner and our 7 month old son stayed here this weekend, as it stated on late rooms that it was family friendly & we desperately needed a little break away to relax and thought this place would be suitable... FAR FROM IT!!! Our whole night here was a disaster.Our room had no baby facilities eg, a cot, and apon arrival i expected they would see we had a baby and thought they'd of offered one. No!! So we pushed 2 single beds together against the wall only to step on a used razor blade that was under the bed!! The room was FREEZING and the radiator would not come on (as the staff had turned the heating off) it was that cold we had to take our son to our car at 3.30am and turn the heating full blast as he was like ice despite having 2 duvets and a fleece blanket. No lightbulbs in the lamps! The next day i tried to have a shower and there was no hot water. The housekeer was very helpfull and sweet & put the emergency water supple on for me. Still no hot water. She asked the manager (a small woman who did NOT care one bit and offered me to have a shower in room 2. I went to room 2 only to find guests had just left & it was filthy. The toilet had poo in it still, the shower had pubic hair etc it was awful. Our son then began to get unwell (we later found out he had caught chicken pox from my niece) and were advised by nhs 24 to take him back to fife where they had arranged an emergency appointment with our doctor. Although we had paid to stay an extra night we couldnt for the sake of our son. Despite all of this we were still denied a refund for the extra night we had paid for! Absolute shambles of a hotel DO NOT STAY HERE EVEN IF YOUR LIFE DEPENDS ON IT!!
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- Also Known As:
- Northumberland Hotel Edinburgh
- The Northumberland Hotel Edinburgh, Scotland