We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad experience overall and was double charged”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Holyrood apartHOTEL
Ranked #64 of 147 Hotels in Edinburgh
Certificate of Excellence
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bad experience overall and was double charged”
Reviewed 11 December 2013

I was double charged for my stay and I am yet to get the money back - I have to wait 10 working days for the pre-authorisation charge to be lifted from my visa debit. For some reason I was asked to pay on arrival and then again on departure. I was also told told on arrival I had to pay £50 deposit on top of a 'pre-authorisation' charge of the full amount. Also I specifically asked for a top floor room but on arrival I was given a ground floor room and they told me there was nothing they could do, ground floor - you more or less have to keep the blinds closed so people cant see in. You have to pay for wifi, and the signal is terrible, you have to walk around the room to pick up the signal. We put our passports in the safe and when we tried to get them out, the safe would not open even though the password was correct, and an alarm went off for ages. We had to make so many unnecessary phone calls to resolve all our issues. On the last note the location is a little bit of the way. If I were you planning a trip to the lovely Edinburgh I would chose elsewhere.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ClarMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

966 reviews from our community

Traveller rating
    471
    379
    79
    21
    16
See reviews for
375
259
24
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 December 2013

Where do I start to review this apartment hotel? The smell of vomit and smoke in a non smoking room, being woken up at 1.00am for a flood on another floor or, worst of all, the black rat that ran across my foot in the sitting room of a two bedroom apartment?
Not the fault of the young staff, no management to be seen.
Small apartment. Very plain. At end of a very dark close off the Royal Mile
Please take my advice and don't go there.

Room Tip: Go elsewhere
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Traveller543212013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at Holyrood apartHOTEL, responded to this review, 16 December 2013
A most unusual review for the Holyrood Aparthotel, and whilst I can appreciate that the night in question fell far short of our usual standard, there are also a couple of inaccuracies that should be addressed. Firstly, we are in a fabulous location just of the Royal Mile in a bright and airy courtyard, not the end of a dark close. At no time do any of our apartments smell of either smoke or vomit. There was a small leak created by the apartment above but the situation was handled quickly and professionally by the Night Team – I am rarely on duty at 1am which is not unusual – you will find very few Hotel GMs on shift at that time. Finally, the guest in question informed us they had seen a mouse – not a rat – in the apartment. This was quickly handed to our Pest Prevention company who attended swiftly, and although could find no sign of a mouse, took all the preventative measures available. Such sightings are extremely uncommon, but do occur in urban environments such as ours, and are taken extremely seriously and promptly dealt with.
Leon Kiteley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 November 2013

Stayed here weekend 22-25 November. Perfect! Cannot recommend highly enough. Great location just off the Royal Mile. Staff very pleasant and helpful. Room nice and clean, lovely comfortable bed. Good base for visiting the Edinburgh attractions, shops etc. Will most definitely be back.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOMORROW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at Holyrood apartHOTEL, responded to this review, 29 November 2013
Another super review for the Holyrood Aparhotel! Many thanks to this guest for taking the time to write such kind words about our apartments, and about our staff. Much appreciated.
Leon Kiteley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
123 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 27 November 2013

Knowing that we were driving up from York, I contacted the hotel before we arrived to find out how we could park our car (for a fee) before we checked in. They were very quick with their response and the information proved to be perfect to get us there. And the carpark was very secure.

Room 500 (on the 5th floor, accessible by the elevator) is a double/twin room with a sofa bed in the lounge. The two bathrooms are side by side - one has a shower/bath and the other just has a shower - but you need a degree to actually have a shower, it's very complicated. I had seen other comments about the rooms being on pump water, but it wasn't until we turned on the kitchen tap that we realised how loud it actually was, although we did get used to it.

The lounge/dining room looks out over the carpark towards Arthur's Seat, it was lovely watching all the people hiking up there.

The kitchen has a dishwasher, microwave, cutlery & crockery and a huge range of complimentary breakfast and snack items... we were there three nights and the four of us couldn't finish all of the goodies. I should also mention that the neaby Tesco's supermarket was great to get meals when you don't want to go out - plus it's relatively cheap.

The washer/dryer is also in the kitchen, which is helpful except for the limited instructions. We ended up going online to find the instructions on the maker's website.

The room is quite noisy - there doesn't seem to be double glazing but, other than that it was just what we needed.

The hotel is located near "Our Dynamic Earth" & the Scottish Parliament and it is just off the Royal Mile.

I found the Holyrood Aparthotel to be a great self-contained option.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InfrequentFlyer22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdinburghCollection, General Manager at Holyrood apartHOTEL, responded to this review, 29 November 2013
A terrific and comprehensive review for the Holyrood Aparthotel - many thanks to this reviewer for taking the time.
Leon Kiteley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 November 2013 via mobile

we stayed here for a week and were totally happy! good location, central but still has its own quietness, close to a bus stop if you want to hop on tour buses. friendly and helpful staff, the apartment is clean, cosy and has everything we need!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nga_ttn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 23 November 2013

Lovely apartment in a very central location. Great to have separate living room and a fantastically equipped kitchen , especially when travelling with kids. Staff very friendly and helpful and secure carpark was fantastic.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fjw38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 November 2013

At a hotel you expect hospitality and help. Holyrood was not the case, not only they charged us a night that we did not sleep but was reserved (we lost our london endinburgh flight due to an accident) but they were rude in the overall treatment. Wi fi never worked and rooma smelled funny.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderluster1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Edinburgh hotels
Old Town
Macdonald Holyrood Hotel
Macdonald Holyrood Hotel
#55 of 147 in Edinburgh
4.0 of 5 bubbles 2,933 reviews
Old Town
Stay Central Hotel
Stay Central Hotel
#44 of 147 in Edinburgh
4.5 of 5 bubbles 1,431 reviews
Old Town
The Inn Place
The Inn Place
#23 of 147 in Edinburgh
4.5 of 5 bubbles 299 reviews
Show Prices
Show Prices
Show Prices
Old Town
Old Town Chambers
Old Town Chambers
#5 of 147 in Edinburgh
5.0 of 5 bubbles 884 reviews
Old Town
Apex City of Edinburgh Hotel
Old Town
Fraser Suites Edinburgh
Fraser Suites Edinburgh
#51 of 147 in Edinburgh
4.0 of 5 bubbles 1,555 reviews
Show Prices
Show Prices
Show Prices

Been to Holyrood apartHOTEL? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holyrood apartHOTEL

Property: Holyrood apartHOTEL
Address: 1 Nether Bakehouse | Holyrood, Edinburgh EH8 8PE, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Old Town , Castle / Royal Mile / High St
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Wheelchair access
Hotel Style:
#22 Family Hotel in Edinburgh
#35 Luxury Hotel in Edinburgh
#46 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holyrood apartHOTEL 4*
Number of rooms: 41
Official Description (provided by the hotel):
Holyrood Aparthotel offers you best hotel accommodation in Edinburgh. Choose one of our exclusive self catering apartments and enjoy the privacy & services of a hotel room but with with the freedom and space more like home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Hotels.com, Priceline, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Holyrood apartHOTEL reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holyrood ApartHOTEL Edinburgh, Scotland
Holyrood Aparthotel Hotel Edinburgh

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing