We booked into this Premier inn with high expectations as a newish hotel, and Premier inn excellent standards. Check in was efficient and staff members welcoming which is always good at Premier inns. Were a little disappointed to find litter on the bedroom floor of one of the rooms, obviously not been done to the normal high standard. One member of staff said they had been busy after a hen night, which is fine but new guests don't expect previous ones litter!!.
Rooms above overnight were very noisy and although you expect some movement this was more than excessive. We asked to move and made a valid complaint. We were moved to top floor for second night but other guests banging doors and being inconsiderate to others made for just as bad a night, plus the curtain rail on the net fell down during the night rather loudly. Breakfast and evening meal at the hotel were really good, apart from the second morning not having any eggs for poaching but had eggs for frying only!! Was rather gob smacked but saw the funny side.
Made comments upon check out about the 2nights issues and hoped for someone to listen and sort out, but the receptionist needed to get someone to investigate, almost like not being believed, left a bit dejected and waited four hours for someone to sort after much chasing about. All in all this is a great hotel for location and food, but just a little more empathy and ability by reception to sort out guests issues would make this stay much better. Must say that it was all sorted in the end and Premier Inn did deliver in the end. Nice hotel just some training needed on guest being able to leave with a satisfied stay.
- Official Description (provided by the hotel):
- A modern Hotel located in a fantastic location. Only 10 minutes to Edinburgh Airport & 10 minutes to City Centre on a train, from train station which is located 50yds from the Hotel.There is an integral hotel restaurant, thyme which opens daily from 6-10om for dinner, & there is also a Costa Coffee store within the hotel.Although we do not have leisure facilities, we have a local gym that offers a great price for our guests to use their facilities, which includes a modern gym, gym classes & saunas for all to use. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with 5viajes2012 S.L. so you can book your Premier Inn Edinburgh Park (The Gyle) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Edinburgh Park (The Gyle) Hotel Scotland