The location is great but the staff are absolutely shocking. No one ever mans the reception desk and there are no phones in the room so locating help when you need it is almost impossible.
During our stay our room was not serviced so we had to travel down to reception to get fresh towels and ask for the room to be serviced (which it ultimately was not). The breakfast best before date is 3 months in advance and looks like something you'd get at the start of a nuclear winter.
The lift wasn't working while we stayed either. The ultimate nail in the coffin was when they refused to hold onto our bags for a couple of hours until our flight was taking off. There was clearly space behind reception and I could see other bags there but the receptionist flat out refused.
All in all a very unpleasant stay. The only good thing about this place is the location.
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- Also Known As:
- Travelodge Edinburgh Central Queen Street Scotland