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Premier Inn Edinburgh City Centre (Princes Street) Hotel
Ranked #24 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 20 April 2012

Great location. Very clean and smart. Great breakfast with a lot of choice. Staff exceptionally friendly and helpful. Would definetely stay again and highly recommend.

  • Stayed: April 2012, travelled on business
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Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 April 2012

We stayed there when Princes Street was shut, so that wasn't great as we travelled by car.With having 2 children and luggage it wasn't ideal. We had to park on a street closest to it, then walk until we found it. We then had to do a self check in, which wouldn't be good if you had just got off a flight in the early hours of the morning!.
The staff were nice and the rooms were lovely. We had to queue for ten minutes before being seated for breakfast as it was so busy.
It was handy because it was located close to everything we wanted to do.
In the early hours of each morning, the buckets got emptied and it wakened us up each time, this lasted for ten minutes. We mentioned it and the receptionist said they got emptied at 8am, untrue because that was the time i woke after i eventually got back to sleep hours after they'de been. She refunded one of the nights for us, then told us to ask for a quieter room next time, (possibly admitting the bucket men didn't come at a reasonable 8am).

Room Tip: Ask for a quieter room.
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  • Stayed: April 2012, travelled with family
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Thank kirsteengordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

Our second visit to a Premier Inn and, again, difficult to fault. Okay - so you don't get pampered personalised luxury in a character hotel. You do get VERY high levels of cleanliness and exceptionally good security with reasonable comfort in a basic hotel set in a convenient location.

This hotel is fairly new - open only a couple of months which was a bonus. Location is near perfect, set in Princes Street, the heart of the best shopping area and just a short walk from the station and the main tourist spots. Forewarned on Trip Advisor that this hotel may be difficult to spot, we found the entrance easily - opposite the Castle with the not very well marked entrance door squeezed between Starbucks and New Look. Use the wheelchair access button to get in and out of the doors.Take the lift or stairs up to reception and you are in.

Room was typical Premier Inn setup. A double bed (I don't think any of the rooms are 'twin' despite what it says on the booking documentation but check if that is what you need) and a single that can convert to a settee (I think). Limited but adequate for a short visit storage space. TV worked fine. Extra pillows and towels were stored on a shelf in the bedroom. Air conditioning worked okay as did the bathroom. Bath was very big and deep with a shower over. There is no grab handle to steady anyone standing in the bath having a shower and it is a BIG step over the bath side. This could be a bit slippery and a danger for anyone a bit unsteady on their feet. As a recent OAP, I am okay with this now but in a decade or two things may be a bit different. I know I say this on most of my reviews but baths with showers over really should have properly positioned grab handles.

I don't think that this hotel has a car park (best check) but it is only a couple of hundred yards along a straight and level road from Waverly Station. Follow the Princes Street signs at the station and turn left along Princes Street to the hotel. At the time of staying at the hotel, Princes Street was closed to traffic as the new tram system is being installed.

Staff were mainly young, smiley, friendly and enthusiastic and seemed to know all the right buttons to push on their computers. However, if any want to make a long and successful career in the hotel trade, perhaps they should look elsewhere for their training. There is more to hotel work than just being young, smiley, friendly and enthusiastic and knowing all the right buttons to push on their computers!

The big eat all you want Premier Breakfast can be a real killer for one's waist line and cholesterol levels (yummy!) but healthy options (including special Veggie options) are available for those with a bit of will power. This breakfast certainly set us up for the miles and miles of hill walking around the Edinburgh attractions. We didn't eat at the restaurant so can't comment. The bar was comfortable but small with a limited choice of drinks. However, there are many bars and pubs within a short walk. (tip - avoid the Tourist Tat Traps of the Royal Mile/Old Town area and head to the streets running behind the hotel for some of the better watering holes and eating places in town. One example: Dirty Dicks - a pub name that I know well from near Liverpool Street Station/Bishopsgate in London - has some real ye olde worlde pub character and charm, if you can see past the tourists that is).

Although ideally positioned for the Castle and top of the Royal Mile, this hotel is even better positioned to walk the 'real' Edinburgh - from Dean Village to Carlton Hill and out to the Botanical Gardens - a highly recommended all day (or two!) stroll.

Overall, we are totally sold on the Premier Inn concept (good points fine, not so good we can live with) and will be regular visitors as we get round to 'doing' the UK. We still have much to see in Edinburgh and will be back at this hotel at some stage hopefully not too far in the future. If we do go back, we will book early and request a top floor room at the very front overlooking Princes Street Gardens and the Castle.

Room Tip: Book early and request a top floor room at the front overlooking the Castle and Princes Street Garde...
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  • Stayed: April 2012, travelled as a couple
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3  Thank MatureSoccerFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

A typical new style premier with all the usual decor, etc. Great city centre location, couldn't be better for exploring Edinburgh. We spent a great weekend her and you can easilt walk to most of the sights within 25mins. Better breakfast than the avergae premier inn with the hot food much fresher and being replaced/added to more often. Only drawback was how busy it was at breakfast. We were a party of 6 and struggled to get seats together however staff were very helpful. Some problems with computer at checkin but again helpfull staff and very apologetic that it took time to resolve. Overall a great hotel for a base for exploring Edinburgh with a great selection of tourist atttractions, restaurants and bars all within easy walking distance. Also gor cheap parking at £10 per day available at Castle Terrace car park (a big bonus in Edinburgh)

  • Stayed: April 2012, travelled with family
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1  Thank DJA29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

Fantastic location, opposite Princes Street gardens and lovely views of the castle. Hotel lovely and new, very clean, staff polite and generally friendly. On arrival receptionist was booking someone in so we chose the automated option of check-in which was quick and hassle free. Issues we encountered were despite having made a dinner reservation we were asked to wait in the bar area for 15 minutes even though tables were free. Staff in the restaurant were disorganised and mixing up food orders. Hot food once prepared was left on the server for a considerable time waiting to be delivered to tables despite both Andrew the manager and other staff walking past it several times. Breakfast was just as chaotic but despite all this the food was great and presented very nicely. Andrew very inexperienced with dealing with complaints. We spoke to him about the scrapping chairs and he was dismissive of our comments. Despite issues with the restaurant staff and organisation of it we would definitely recommend anyone to stay at this hotel but suggest you eat out if you are in a hurry and do not stay on the 3rd floor if you are looking for a peaceful nights sleep!

Room Tip: Do not stay on 3rd floor overlooking the castle as it is above the restaurant and bar and scrapping...
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  • Stayed: April 2012, travelled with family
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1  Thank KangaEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

Clean and comfortable, service a little hit and miss at times but generally good. Great location at the end of Princes St.

Room Tip: Rooms at front have lovely castle view but are generally a little smaller and noisier.
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  • Stayed: April 2012, travelled with family
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Thank IsaB943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2012

Premier Inn tends to be a good budget brand, but a recent stay at this Edinburgh Premier Inn (Princes Street) really was disappointing because of a catalogue of small errors that added up to being more than the sum of their parts.

We were greeted with a particularly impersonal check-in, where you are led through an automated cash-point style check-in procedure by assisting staff. The staff were well trained but appeared to be following a script, much the same way in which scripts are followed when phoning call centres. This only added to the utterly impersonal reception and was a bad start to the stay.

Our room had only one towel in it. If two people are sharing I would expect two towels. We tried to phone housekeeping to get a second towel. Unfortunately the phone didn't seem to work properly -nor was there a phone directory in our room. The climate control was also jammed in our room. All small things, but it's the detail that really counts in such a competitive market and these lacking details and impersonal nature of the service has put me off Premier Inn. I will now look for alternatives before staying in a Premier Inn again, which is a shame because I had been reasonably impressed by the brand until now...

Room Tip: You can't choose a room because they are pre-allocated by computer (at least this is what we wer...
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  • Stayed: April 2012, travelled on business
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Thank Jon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Edinburgh City Centre (Princes Street) Hotel

Address: 121-123 Princes Street, Edinburgh EH2 4AD, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Edinburgh
#12 Romantic Hotel in Edinburgh
#16 Business Hotel in Edinburgh
Price Range: £61 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Edinburgh City Centre (Princes Street) Hotel 3*
Number of rooms: 97
Official Description (provided by the hotel):
As its name suggests, Premier Inn Hotel Edinburgh Central (Princes Street) is situated on one of the most famous streets in Scotland, if not the world. All the delights of Princes Street are literally on your doorstep, while all the heritage and landmarks of Edinburgh are just a few minutes away. Stroll along pedestrianised Princes St to enjoy top name brands on one side, and one top notch view of the park on the other. Walk the Royal Mile to visit Edinburgh Castle, a destination steeped in history. Step out in style if you're coming to enjoy Hogmanay or the Edinburgh Festival. Then turn your feet homeward and come back to great food at our restaurant and a lovely comfy bed. ... more   less 
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Also Known As:
Premier Inn Edinburgh City Centre (Princes Street) Hotel Scotland

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