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Premier Inn Edinburgh City Centre (Princes Street) Hotel
Ranked #19 of 150 Hotels in Edinburgh
Certificate of Excellence
Sidmouth, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A very good break.”
4 of 5 bubbles Reviewed 2 November 2013

I have just returned from a 3 day stay at this premier inn and found it to be excellent value for money. The situation was spot on with a good view of the castle and ideally place for sight seeing. Breakfast was really good with plenty of choice and eat as much as you like. The staff were brilliant,helpful and friendly. Our room had all that we needed, a comfortable bed , a kettle to make a drink and a good shower.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARiva1, Manager at Premier Inn Edinburgh City Centre (Princes Street) Hotel, responded to this review, 20 November 2013
Dear Rita S,

Thank you for taking the time to review your recent stay with us.

I am delighted that you had a great time in Edinburgh, it really is a fantastic city and I'm glad that our Premier Inn suited the needs for your visit.

Feedback is such an important tool for us and it really allows us to better understand our guests and the services we provide. At Premier Inn we work hard to deliver clean comfortable rooms, great value and a team who really care about your experience and I am really pleased that you found this to be the case.

I hope that we can welcome you back to Premier Inn soon.

Kind regards
Ailsa Riva
Operations Manager
opsmgr.edinburghprincesstreet@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,509 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Chipping, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

Great location with a wonderful view of the castle from the bar area. The rooms are modern, clean and comfortable. The staff could not have been more helpful. Just a short walk or taxi ride from the Waverly Station, in the middle of Princes Street, this Premier Inn has outdone itself! Close to the shops and pubs it's in the best location possible. Loved staying here and will be back!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 November 2013 via mobile

Just back from a great holiday! Great hotel, fantastic location, very welcoming and friendly team! Great room with Edinburgh Castle view! Will be very happy to return! Special thanks to Rajsa (not sure if name correct) at reception who was working for some days in princes street. An exemplary front of house team member who always greeted us with a smile! Thanks again!

Stayed October 2013, travelled as a couple
Helpful?
Thank awaitingdublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sliven, Bulgaria
1 review
5 of 5 bubbles Reviewed 1 November 2013

It is wonderful as a base. The room we saw part of Edinburgh Castle. Staff in the restaurant was always smiling and polite. The food was varied and everyone could choose something taste. I would recommend it to friends.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dorra123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton-on-tees, United Kingdom
1 review
4 of 5 bubbles Reviewed 1 November 2013

A lovely clean and comfortable place to stay. Ideal for exploring Edinburgh as slap bang in city centre on Princes Street. Fantastic food, however, staff need to communicate with each other more as we were left waiting when one member of staff finished shift and forgot about us! Would still go back in a heartbeat though.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARiva1, Manager at Premier Inn Edinburgh City Centre (Princes Street) Hotel, responded to this review, 20 November 2013
Dear Carol892,

Thank you for your lovely comments, I really appreciate the time you have taken to share your experiences.

Please let me apologise that you were kept waiting, I hope that you can see for the majority of the other comments here that is not indicative of the service we aim to deliver and I have addressed this with the Reception Team.

I am delighted that you found the hotel to be clean and comfortable, it's really important to us at Premier Inn that we deliver consistently high standards of cleanliness and comfort and I'm glad that you found this to be the case.

I'm really pleased to hear that you would return in a heartbeat, it would be a pleasure to welcome you back in the future. Thanks again for taking the time to review our Premier Inn.

Kind regards
Ailsa Riva
Operations Manager
opsmgr.edinburghprincesstreet@whitbread.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fochabers
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 November 2013

Stayed just one night, for theatre visit, and found this to be an immaculate hotel, with the friendliest staff anywhere. All Edinburgh on the doorstep.and no distance from Haymarket and Waverley stations. Great breakfast, too.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FochabersHamish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARiva1, Manager at Premier Inn Edinburgh City Centre (Princes Street) Hotel, responded to this review, 20 November 2013
Dear Fochabers Hamish,

Wow - thank you for your lovely comments!

I cannot tell you how happy our Housekeepers are to have you describe the hotel as immaculate, it really makes me proud when our guests recognise the hard work that our teams do every day. I agree, they are all very friendly and really care that our guests have a fabulous stay with us.

Our location is fantastic, thank you for noting that, with both train stations in walking distance and the heart of the city quite literally on our doorstep I agree that we are really well situated.

Thanks again for your comments I'm really delighted you had a great stay and I look forward to welcoming you back again in the future.

Kind regards
Ailsa Riva
Operations Manager
opsmgr.edinburghprincesstreet@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
97 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

We stayed here during half term, it was all you expect from a premier inn, staff were friendly and helpful, my only grumble was it was hard to find at first it's between new look and star bucks so it could do with a big sign on the street.

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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARiva1, Manager at Premier Inn Edinburgh City Centre (Princes Street) Hotel, responded to this review, 20 November 2013
Dear Michelle D,

Thank you for reviewing your recent stay with us.

I am really pleased you had a great time and found the team friendly and helpful, they really do work hard to try to make sure our guests have a great stay and are delighted that you recognise their efforts.

I agree with you regarding our signage - blink and you'll miss our doorway! Please be assured that we are aware of this potential and we have petitioned the city council for additional signage and are awaiting a response, hopefully you may notice a difference in future stays. We also try to contact all guests prior to arrival wherever possible to make them aware to look out for Starbucks and New Look.

Thanks again for your feedback, it is greatly appreciated.

Kind regards
Ailsa Riva
Operations Manager
opsmgr.edinburghprincesstreet@whitbread.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Edinburgh City Centre (Princes Street) Hotel

Property: Premier Inn Edinburgh City Centre (Princes Street) Hotel
Address: 121-123 Princes Street, Edinburgh EH2 4AD, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Edinburgh
#12 Romantic Hotel in Edinburgh
#16 Business Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn Edinburgh City Centre (Princes Street) Hotel 3*
Number of rooms: 97
Official Description (provided by the hotel):
As its name suggests, Premier Inn Hotel Edinburgh Central (Princes Street) is situated on one of the most famous streets in Scotland, if not the world. All the delights of Princes Street are literally on your doorstep, while all the heritage and landmarks of Edinburgh are just a few minutes away. Stroll along pedestrianised Princes St to enjoy top name brands on one side, and one top notch view of the park on the other. Walk the Royal Mile to visit Edinburgh Castle, a destination steeped in history. Step out in style if you're coming to enjoy Hogmanay or the Edinburgh Festival. Then turn your feet homeward and come back to great food at our restaurant and a lovely comfy bed. ... more   less 
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Also Known As:
Premier Inn Edinburgh City Centre (Princes Street) Hotel Scotland

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