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“Excellent hotel, great location”

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Apex Grassmarket Hotel
Ranked #89 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 9 June 2014

Very good location and perfect hotel. Beautiful, clean and quiet room and extremely comfortable. Great view of the castle.
However, it was frustrating that others in our group were given identical rooms and did not have to pay the extra GBP 20/per night ( GBP 100 for five nights). This was apparently because we had accepted the offer for upgrading in an email from the hotel!
All in all, this hotel is highly recommended.

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  • Stayed: May 2014, travelled with friends
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Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,870 - 1,876 of 3,733 reviews

Reviewed 9 June 2014

I booked the apex for my friends 50th birthday treat I also booked the two course dinner in the lovely restaurant overlooking the castle. The food was scrumptious and chef would win master chef final without a doubt. Fantastic value for money. Staff were friendly and welcoming. Room spacious, immaculate and had everything we required. Perfectly situated in grassmarket where we enjoyed a sunny afternoon watching the world go by. thank you Apex for the additional personal touch of birthday wishes card. The personal touch was appreciated. I'll definitely be back and that's a rarity for me being a fussy so and so. FANTASTIC. Highly recommended!

Room Tip: I specifically asked for room overlooking castle and one was obviously available when we booked. Sta...
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  • Stayed: May 2014, travelled with friends
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1  Thank linda j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

The hotel is lovely and modern. I found it quiet and comfortable, even when we knew there were parties and activities going on. The location is in the Grassmarket convenient to the Royal Mile and castle. The view of the castle is amazing, especially from the 5th floor restaurant. There are good restaurants and pubs right there at the doorstep if you do not want to eat in either of the two good restaurants in the hotel. Be sure to make reservations, though. We had a great time.

  • Stayed: May 2014, travelled with friends
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Thank suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

Stayed for 2 nights. Was quite happy with a room facing a brick wall,because a) no street lights, and b) much quieter than rooms overlooking the Grassmarket! Bed lovely and cosy with plumped up pillows. Superb rainfall shower. Ate in the restaurant on the first night, and it really deserves it's 2AA rosette award. The noticeable thing about this hotel was how pleasant every single member of staff was. Excellent customer service. A special thanks to the barman for concocting a Negroni for me, even though it wasn't on the cocktail menu! I shall be back....

Stayed: June 2014, travelled solo
Thank decolady20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

WE booked an upgraded room for the night of 29 May and paid in advance by credit card, only to find that they hotel had overbooked and did not have an equivalent room available! We phoned twice the evening we arrived to let the hotel know that we were in town and to enquire about parking. We finally got to the hotel around 21.45 only to be told that in the half an hour between our second phone call and arriving they had given our room to another couple (" on a first come first served basis") and that they had no rooms of the standard we had booked available. WE were offered a deluxe room in a sister hotel on the other side of the city (NOT an attractive option after we had been travelling all day and had a very early start in the morning) or the only standard room they had left. WE asked for the manager, who advised us that overbooking by the central reservations team of Apex was a relatively standard practice. Rather than offering us the basic room free, or at a much reduced price as a gesture, we ended up having a negotiation with the manager about the price we were willing to pay for what turned out to be an extremely poky room with one tiny window that did not open, and air conditioning that did not work. Even without the outrage of overbooking, it is fair to say that we would in any event have been disappointed even with the room we had booked: far from being a true 4 star hotel, it is very average - a mid tier business or coach party hotel whose only attribute is its central location

  • Stayed: May 2014, travelled as a couple
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1  Thank Edward A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

Some time ago we booked a family room here for this weekend just gone, mainly due to its central location and availability of family rooms. Just before we left, I was quite anxious having read scores of poor reviews, with regards to noise, the rooms, breakfast etc etc. All I can say was that our stay was perfectly fine, no issues whatsoever. Maybe the owners had read the reviews and altered some aspects, but we found the room clean and perfectly adequate for our requirements (2 adults and 3 young children). We had a bath with shower attachment, and both worked fine, although our friends (who had also booked a family room) did not have a bath, only a shower. Breakfast was great - we had booked a room inclusive of breakfast, and had no complaints at all about the food or the service. The buffet (continental) seemed to be well stocked and replenished, and the hot food was fresh, hot, and had not been left to dry out under grills (at least in the 2 mornings experience we had). Now, the noise - a thorny issue it seems for many. Firstly, this is a centrally located hotel, with a series of pubs, restaurants etc opposite in a small historic square - clearly a tourist draw as well as a draw for the locals. It is therefore clearly going to be noisy, and almost worryingly ear plugs are available in the rooms. Our room was on the 3rd floor, facing the square, and we had no trouble with noise at all. Of course you can hear the occassional shout outside, but no more than any other centrally-located hotel in any city. I'm guessing it must get noisy at times judging by the provision of ear plugs, but as mentioned, we had no need to use them at all. The staff were very friendly and helpful throughout the hotel, and even gave the kids little activity bags upon arrival. Taxis are widely available outside, and many of the main landmarks are within easy walking distance. The only downside we really encountered was upon arrival in the room, finding that on what had been a hot day in early June, the radiator in the room was on full blast leaving the room like a sauna. We quickly shut this off and then found a desk fan in the cupboard, which admittedly we did use both nights. I would certainly recommend this hotel to others.

  • Stayed: June 2014, travelled with family
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1  Thank Anton D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

Myself and three friends stayed here as a base on a saturday night for the Edinburgh moonwalk, from the word go after booking the staff were very good, requested a late check in as we would only be sleeping from around 8.00am til 11.00am, this was no problem, we also ended up ordering some room service breakfast and received this complimentary as it was only the remnants of breakfast - on the down side a very noisy room but that would have been easily remmedied by asking for back of the hotel, no aircon and impossible to open the window due to the location, the bar is being renovated so cannot comment on it , the temporary one was very sparce and very cold. Would definitely go back as the minor complaints were far more outweighed by the staffs attitude and service.

  • Stayed: June 2014, travelled with friends
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Thank djanemcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apex Grassmarket Hotel

Address: 31-35 Grassmarket, Edinburgh EH1 2HS, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Old Town , Grassmarket
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Edinburgh
#35 Romantic Hotel in Edinburgh
#42 Family Hotel in Edinburgh
#47 Luxury Hotel in Edinburgh
Price Range: £76 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Apex Grassmarket Hotel 4*
Number of rooms: 169
Official Description (provided by the hotel):
Apex Grassmarket Hotel is located in Edinburgh’s vibrant Grassmarket. Nearby, you’ll find the characteristic Edinburgh Castle, Greyfriars Kirkyard and The Royal Mile, making this hotel the perfect place to stay if you’re looking to explore the city. Your room will be stocked with both essentials and added extras like complimentary Wi-Fi, luxurious Elemis toiletries and a 42” LCD TV. Choose a Deluxe or Family room and you’ll also get an Edinburgh Castle view to make your stay extra special. Kick-start your day with a refreshing swim in the hotel swimming pool or use the Technogym fitness studio, free of charge. Later you can try some unique fusion food to share created by the well-known Edinburgh Chef, Tony Singh in the hotel restaurant. ... more   less 
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Also Known As:
Apex International Edinburgh
Hotel Apex International
Apex Grassmarket Hotel Edinburgh, Scotland

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