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Reviewed 17 March 2019 via mobile

Visiting the city to meet up with friends, decided not to slum it and choose a convenient central location.
V little to criticise.
Terrific reception from skilled staff.
Bags dropped off to enjoy the city, returned later to check in and settle in bar with drinks and snacks to enjoy the Scotland rugby.
Great bar, skilled staff. Good cocktails.
Service a little slow but to be fair a wedding party turned up soon after us.
En suite bedroom with almost everything one would expect - surprised to not find bottled water or snacks, and for me the bed was a little hard.
Lovely restaurant area for breakfast, expansive buffet selection, and our waiter, David, was very welcoming and attentive.
Very good.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Brian C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape06356907608, Manager at Hilton Edinburgh Carlton, responded to this reviewResponded 19 March 2019

Dear Brian C,

Thank you for offering such a lovely review from your recent stay here at the Hilton Edinburgh Carlton. We are so pleased you enjoyed your overall stay and that you found everything to be terrific. The staff will be most pleased and touched by your comments.

We very much look forward to welcoming you back very soon and thank you again for your time.

Kindest regards
Pamela Irwin- Deputy General Manager

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Reviewed 17 March 2019 via mobile

The hotel was in an excellent location nearby all main attractions and also walking distance of the train station.
The hotel itself was great, clean with spacious rooms. Staff very friendly and attentive. Breakfast was great too.
Thank you for making out visit a memorable one.

Date of stay: March 2019
Trip type: Travelled with family
Thank FarazFazeli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape06356907608, Manager at Hilton Edinburgh Carlton, responded to this reviewResponded 19 March 2019

Dear FarazFazeli,

Thank you so kindly for taking the time to offer this review.

I am so pleased that enjoyed your overall stay with us from the location to the clean spacious room. I will certainty share this review with the staff as I know they will be most encouraged by it.

Many thanks again and we look forward to seeing you again soon!

Best wishes
Pamela Irwin - Deputy General Manager

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Reviewed 15 March 2019

Hilton Edinburgh Carlton lives up to the Hilton brand with great service. The location is right in the middle of old town near the junction of North Bridge and Royal Mile that can bring you to most places in old town on foot. Food is everywhere around the hotel within 5 - 10 minutes walking distance. Bus stops (including the hop-on-hop-off bus) are also within walking distance. If one is taking the Airlink 100 from the airport, there are many ways to get to this hotel. However, as we were lugging quite a few heavy luggages, the most ideal route would be past the Scott Monument and across the North Bridge, where the road is flat.

The hotel has great service, the room was big and equipped with most amenities. Only thing it lacked was a mini refrigerator, but it was not really a problem for us.

I guess one main issue that we had was on the booking of the hotel, where we could not get a room with a king size bed for 2 adults and a toddler (4 years old), as the booking system forced us to take a room with 2 double beds. Our son sleeps with us even at home, and we did not have a problem in London either with us sharing one bed. The hotel tried to change our rooms (at a slightly higher price, which I was willing), but to no avail as the system rejected it. Would have given a 5 for the room if such flexibility was allowed.

Nevertheless, we had a good stay and would highly recommend the hotel to anyone who heads over to Edinburgh!

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Alvin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape06356907608, Manager at Hilton Edinburgh Carlton, responded to this reviewResponded 19 March 2019

Dear Passport11871283168,

Thank you for taking the time to offer such as useful review.

Myself and the senior team here daily review all our guest feedback to ensure we improve our standards and services we offer, so thank you for this.

We are most glad you will recommend us and that you will choose to return to us when visiting Edinburgh.

Warmest regards
Pamela Irwin- Deputy General Manager

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Reviewed 11 March 2019

I can't say we felt very welcomed or happy from the start... When checking in, we were supposed to have a different bed configuration (two queens but had two doubles). Difficult for our family with three adults. They blamed British Airways, with whom they had package offering, but we were the losers. No compensation was made, and they won't do roll outs allowed if anyone is over 12 years of age. They did come to us on the third day and offer to change rooms. On the whole though, our room was nice and well appointed, Euro-chic. Beds and bath are nice, which go a long way.

We ate at the hotel because it was the only place we could get into, literally, on a rugby weekend. Unfortunately, the hotel restaurant and bar are disasters. English was not the first language of our servers, so assistance in getting advice on drinks (the many whiskeys not available in the States) and food was less than helpful and slow. The restaurant is understaffed on a busy night, waits for simple things, like a drink or the check, was mind-numbing. Drinks are small pours and food is overpriced. One of our meats had been cooked to death. We were so tired we didn't even complain. Other than that, Mrs. Lincoln... the breakfast here is traditional and sizable.

I'd stay again just for the location and the room and eat and drink elsewhere.

Date of stay: March 2019
3  Thank Bruins2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EDICA_DGM, Manager at Hilton Edinburgh Carlton, responded to this reviewResponded 17 December 2019

Dear Bruins2019,

Thank you for sharing your recent stay experience with us on TripAdvisor.

Although we are glad to know that in overall you enjoyed your stay, there are still few aspects of it that I would like to extend our apologies for. On days where our hotel is at its full occupancy, unfortunately our front desk team is limited to what can be offered to our guests should the reservation in our system be different to what guest had booked through 3rd party. I am glad we were able to move your rooms as soon as we had the availability.
We do pride ourselves on our exceptionally high standard of service in all of our food and beverage outlets and we do receive many positive comments therefore your feedback came as a bit of surprise to us however we had welcomed it to ensure of continuity of our efforts to deliver highest level of service.

We look forward to welcoming you back to our hotel in the near future.

Warm regards,
Piotr

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Reviewed 7 March 2019 via mobile

I stayed here for 2 nights celebrating my sisters 40th and had a fab stay. Location was perfect inbetween old town royal mile and princess street. Booked directly with hotel for best price. Hotel Staff were always very welcoming. We had breakfast both mornings and always a good selection hot and cold. Would definitely consider to stay here again if I was to return to Edinburgh.

Date of stay: February 2019
Trip type: Travelled with friends
Thank Jess0012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
albertmartin2709, Assistant Front Office Manager at Hilton Edinburgh Carlton, responded to this reviewResponded 10 March 2019

Dear Jess0012,

Thank you for taking the time to review your stay with us and for choosing us in your visit to Edinburgh.
I am so glad you enjoyed your stay and your sister's birthday was well celebrated and we hope it was a memorable one! Thanks for your nice comments about the staff and the breakfast!

We look forward to welcoming you again in the near future.

Until next time!

Albert Martin
Assistant Front Office Manager

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