Due to a family bereavement, I had to call and cancel my booking so that I will not get charged for the night. The staff were insensitive telling me that I should have cancelled "24hrs" before and the MANAGER kept hanging up the phone on me, in the middle of me trying to explain my situation I must admit I WAS VERY EMOTIONAL considering the circumstances. I personally think that they had my "black" accent and decided to be rude, but either way I intend to find a way to sue them or to get compasation for the harsh treatment I received today! If not that, I will make sure that I tell everyone I come in contact with about this. To the staff "learn to be sensitive, tomorrow it will be you"!
- Official Description (provided by the hotel):
- A hostel with a difference! Our 168 bed hostel contains 12 individually lockable apartments all fully fitted with their own toilet, shower rooms and kitchen/lounge including an oven, microwave, fridge freezer, toaster, plates, dishes, cutlery and cooking pots. An apartment sleeps between 8 and 22 people in a combination of 4 and 6 bed dorms and twin or double rooms. That's 12 fully fitted kitchens and 17 shower rooms with toilets plus 12 separate private toilets! ... more less
- Reservation Options:
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- Also Known As:
- Cowgate Tourist Hotel Edinburgh
- Cowgate Tourist Hostel Edinburgh, Scotland