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“....didnt even get as far as staying there”

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Cowgate Tourist Hostel
Ranked #152 of 204 Speciality Lodging in Edinburgh
Aberdeen, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“....didnt even get as far as staying there”
Reviewed 12 August 2013

Cannot comment on the state of the hostel as we didnt even get that far. However, after reading reviews that many people werent getting the rooms they had paid for I decided to email the hostel directly to confirm that we would indeed get the private room we paid for as we were travelling with a young child. 6 emails and 6 calls later I had no response so decided to cancel the booking altogether, again after 4 emails asking for confrimation that the booking was indeed cancelled with no response, I email hostel bookers customer service who also emailed them asking for confrimation of cancellation...again no response. Just recieved my bank statement and have been charged by the hostel for the room that we cancelled, £57.60!! Would seriously advise people to avoid this place at all costs, their complete lack of communication before we even got there should really tell you all what type of place it is and the people it is run by!!

  • Stayed August 2013, travelled with family
    • Service
Helpful?
2 Thank Nicola_stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2013

I stayed here a few days ago it is the Worst hostel I've ever stayed in! The staff are rude and don't listen to any problems or complaints you have the basically call you liars. There is no security at all! The key they give you can open the other rooms. The rooms are filty.The toilet and shower room are disgusting covered in mould and are filty. Our room was filty and had mould in it. Would not recommend this place to anyone!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeannelovesDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Edinburgh hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2013

Due to a family bereavement, I had to call and cancel my booking so that I will not get charged for the night. The staff were insensitive telling me that I should have cancelled "24hrs" before and the MANAGER kept hanging up the phone on me, in the middle of me trying to explain my situation I must admit I WAS VERY EMOTIONAL considering the circumstances. I personally think that they had my "black" accent and decided to be rude, but either way I intend to find a way to sue them or to get compasation for the harsh treatment I received today! If not that, I will make sure that I tell everyone I come in contact with about this. To the staff "learn to be sensitive, tomorrow it will be you"!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Blessing90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2013

This is unbelievable but its truth, the rooms are in other building with makes the security awful and also I have heard sometimes there are some HOMELESS inside because the security code is not changed it frequently.Our issue was basically something that I think only happens here and Im quite sure the staff who are alright but know about it because I make a question and you could tell in their faces they did not know what to say.The fact is there are Extra guests in some rooms so our room it was meant for 6 and we were 8 and they have been there for long, but I have heard they are not the only ones!this is unbelievable I know but unfortunately this is truth.The facilities and cleanliness of the toilet are not too bad but the bed sheets are not changed frequently, our extra guests told that to us but anyways you can tell your sheets are not clean, there is a minimum of cleanliness and this is a basic one.The rooms smell like pig so badly.
The location is great.
I m so careless about writing reviews everytime I'm going to a hostel but about all because of the extra guests and homeless I think is something that none expects in a hostel and makes your stay very unsafe, I think everyone needs to know that because might you are lucky enough but like us we had to stay at least for just a night sleeping with 2extra guest in our room and one of them was sleeping when we arrived in one of our beds but well that's not matter at all when sheets are not cleaned frequently.

No vayais esto es asqueroso!El peor hostel de toda mi vida!Eramos un grupo de 4 en habitacion de 6, pero debido a la mala seguridad del hostel dormimos 8en la habitacion!Y Ellos no son Los Unicos extra huespedes en el hostel!!!a veces he oido que tambien hay sin techos dentro debido a la mala seguridad y al staff que parece darlo igual todo porq he casi nunca cambian las sabanas.
Creo que hay un minimo de limpieza y seguridad en un hostel que aqui no se cumple

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IreneSpain89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 19 July 2013

The room reeks of some horrible air "freshener" (?). It's vile. I tried to make it go away by opening the window and the door but it clung on like wall paper. Simply awful. Awful. Can't be healthy. Really uncosy place, all in all. Filthy. Dirt on the floor. Pubic hair in the bed. Clogged drains. I'd say: do not stay here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cecedl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilnius, Lithuania
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 July 2013

The hostel is located in the heart of old town so it is very comfortable to reach everything in walking distance. This is the only really big plus for this hostel. In general atmosphere is not very nice, the corridor to reach our room was a little bit creepy. The window of the room was facing open air pub so on weekends it must be noisy.Having WiFi only at the reception is also not very comfortable. This is not the cozy place that you would love to return but just for sleeping it's fine.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Birute M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 June 2013 via mobile

Cowgate Tourist Hostel is right across from an extremely rowdy night club that literally has something happening every night, and from your room it's like you're inside of it... So if you want to get a good nights sleep this is not the place for you.
Not clean at all, very very old and scary looking walking up to the rooms. Showers and windows are gross so make sure you wear shoes and try not to stay in there for very long. Literally very loud women come and empty your garbage and spray Lysol on everything every day and that's it.

Reception was helpful if you have questions but closed at 11 and that's the only place to use wifi so that kind of sucked.

The bedrooms are only opened with your key so that's good but no storage inside at all, so if you're sharing with a bunch of people it's kinda sketchy.

The only good thing about this hostel was the location, literally close to everything by walking. Bars, restaurants, grocery stores and all the touristy stuff. I'd recommend walking up the hill by the Starbucks and going on one of the ghost tours, that was cool and ended right by the Cowgate hostels street.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ktskinns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cowgate Tourist Hostel

Property: Cowgate Tourist Hostel
Address: 96-112 Cowgate, Edinburgh EH1 1JN, Scotland
Region: United Kingdom > Scotland > Edinburgh > Old Town , Cowgate
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #152 of 204 Speciality Lodging in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:2 star — Cowgate Tourist Hostel 2*
Number of rooms: 168
Official Description (provided by the hotel):
A hostel with a difference! Our 168 bed hostel contains 12 individually lockable apartments all fully fitted with their own toilet, shower rooms and kitchen/lounge including an oven, microwave, fridge freezer, toaster, plates, dishes, cutlery and cooking pots. An apartment sleeps between 8 and 22 people in a combination of 4 and 6 bed dorms and twin or double rooms. That's 12 fully fitted kitchens and 17 shower rooms with toilets plus 12 separate private toilets! ... more   less 
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Also Known As:
Cowgate Tourist Hotel Edinburgh
Cowgate Tourist Hostel Edinburgh, Scotland

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