We are local to the Murrayfield Hotel and have spent many a day eating and drinking and generally enjoying the atmosphere and pub... The staff have always been cheery and knowledgeable, and the management always chatted.. The new Bothy as it's now under, was such a disappointment and service was incredibly bad.. Asked for drinks and waited 20 mins before asking again, asked whether the rugby would be playing on the TV (bearing in mind this is in the heart of Edinburghs rugby area and the most local pub to it) and didn't get a reply... Away to check was another 20 mins.. Tiresome.. The fact the football was on and with no volume on and no-one was watching it, I would have thought it would have been no problem... When I asked again I was told no, when I asked why, they said they were a 'sports bar now'... Confused much?? Won't be back and ended up next door in the Hampton Bar/Hotel which had a great atmosphere, great staff and was even playing the football which was fine, but at least we knew when we asked, they told us... murrayfield hotel, you are losing valuable loyal customers by poor service!!!
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