Gareth is not your host. We dealt with someone named Dayna who did not answer texts or phone calls, and didn't return voice mails messages by phone even when asked to call and not text a reply. There are 3 other names in the visitor journal listed as owners/hosts. This is a business run through Reserve Apartments. Look up the reviews for their other properties and search on Google as well. Stay away.
We arrived on Saturday 5 August 2017.
The window in back bedroom is covered by plexiglass nailed to the frame so it doesn't open. When we asked Dayna how to open the window, she told us to turn the latch (like we don't know how to use a window). She was unaware that the window is nailed shut, and did not reply when we repeated the plexiglass part. (Though I found a review on another site that said the window was sealed shut as of 11 July 2017.
The window in the kitchen doesn't open either unless you want to climb onto the counter to access the latch.
This is listed as a 3 bed flat, but there are 2 beds and a couch. When we asked where the sheets and blankets were for the couch, Dayna said there are none. We eventually found them in the wooden cabinet in the living room. This is just more evidence that Dayna doesn't know her own properties which started with her not knowing where we were staying when we contacted her last week to make sure everything was ready.
Dayna also didn't reply for over 36 hours when we repeatedly asked for help with the washing machine. She had told us she would be on call during our 5 day stay, but as soon as there was a real problem, she disappeared. Our clothes were locked in the washer from 10pm on Saturday until Tuesday evening. We texted several times on Saturday and even though Dayna had been answering us within minutes all afternoon, suddenly she ignored us. We texted more on Sunday with no reply. We called on Monday morning and she didn't answer. She replied by text a few minutes later to say she was "with a client" and told us a repairman was coming. We called back to talk to her in person but again she didn't answer.
In the book, the toilet seat was listed as broken as of 24 July and was not fixed. We had to leave the second set of keys for the repairman who never showed up until Monday 7 August.
The repairman came and fixed the toilet and Dayna texted us to say he had fixed the washer. When we got back, he had left us a note saying "not fixed" and our clothes were still locked inside. We called Dayna and she didn't answer the phone. Eventually she texted us and said we had caused the door to lock when we unplugged the machine when we used Internet tips to open a locked front loading washer. We had to argue that it was already locked and had been done the cycle for over an hour when we first tried to open it. We were about to call Gareth when we decided to try the door one more time and magically it opened. We were finally able to wash the rest of our clothes which was the main reason we chose this flat for the middle of our 18-day trip.
We had to leave the keys again the next day so the repairman could come back on Tuesday 8 August. Since we were splitting up and doing different things that day, two of us didn't have any keys and had to walk around town with £300+ of purchases after returning from Locharron and we couldn't get into the flat because the other person was out. Four of the five days we stayed here we couldn't use the second set of keys.
Additionally on Monday morning the cleaning lady tried to enter the flat because her boss told her we were checking out at 8 a.m. She was very confused when we explained we weren't leaving until Thursday morning.
There are no paper towels or napkins provided. They left 3 rolls of 220-sheet toilet paper for 3 adults for 5 days. (That's barely just over half a roll of TP in the US.) We received attitude when we asked where more was (though we actually got a reply!) so we bought our own at the store and took the extra with us.
There is a loose socket in the back bedroom reported on 3 July, and not fixed by the time we left on Thursday 10 August. It sticks out from the wall. For all the safety precautions in Scotland with the individual on/off switches for each plug and no switches or plugs in bathrooms, this is a huge fire hazard.
No one has gone through the cupboards and draws in years. We found curry powder that expired in 2012. The pots and pans had to be washed before using because they had food and oil residue on them. The huge collection of maps and brochures in the top drawer of the wooden chest in the living room were several years old.
There are bags of rags and an open detergent canister fallen beside the washing machine. Another fire hazard.
There are kids upstairs who start stomping around at 7 a.m. on the dot. I've slept through smoke alarms but this woke me up every morning sleeping in the living room. Wednesday morning it was such heavy jumping that things on the wall were shaking.
If I were you, I'd look for somewhere else to stay. These people don't deserve your money,
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