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“Amazing stay for valentines get away”

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Twelve Picardy Place
Ranked #87 of 148 Hotels in Edinburgh
Certificate of Excellence
Sunderland, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing stay for valentines get away”
Reviewed 14 February 2014

After a bit of a disappointing start when the hotel reservation system had gone wrong and our booking had been put in as a no show the evening before we arrived I must say that the hotel staff really pulled it back. Was welcomed by a lovely, really friendly receptionist called Kevin who showed us to our gorgeous room 'loch katrine'. Room was bigger than the ground floor of my home! Great customer service and an all round nice hotel to stay. Only negative I could have is that the breakfast (charged at £10 still) is a sort of make shift area in the bar with just an electric heater to warm the chilly space up and limited selection- only cereal, toast, fruit. We will defiantly be back again though, nice hotel staff makes such a difference!

Room Tip: Loch Katrine or the third floor room
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele c, Front Office Manager at Twelve Picardy Place, responded to this review, 15 February 2014
Hi there,

We really appreciate the kind words, and will pass your compliments along to Kevin. We are delighted that you enjoyed your stay so much, especially after that initial technical glitch (and apologies once again for that).

Our breakfast has been something that we monitor carefully,. It is unfortunate that we cannot provide the full Scottish, as it were, which is why we often set our prices at a room only rate, but perhaps one day this will be a possibility. And I can only apologise for the lack of heat, an oversight that we don't want to happen during these cold days.

Kind Regards,

All at Twelve Picardy Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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318 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 February 2014 via mobile

Took my girlfriend for her birthday. I live just round the corner from the hotel but was still very excited about staying there. We had the room on the top floor with a lovely view. I was very impressed from the moment I walked in. Special mention to Kevin who arranged a candle lit room for our arrival after being out, with candles and bottle of wine! Great touch!


Only slight down point was at night no was at desk to answer a call so had to walk down from my room.


To sum up a very very nice hotel small and unique and great for a special occasion, I would highly recommend any one to book.

Would love to stay again.

Stayed February 2014, travelled as a couple
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele c, Front Office Manager at Twelve Picardy Place, responded to this review, 15 February 2014
Hi David,

We're very pleased to hear that you had such an enjoyable stay with us, and I shall pass your compliments along to Kevin.

We apologise for the time when the desk was unmanned. We do aim to have someone at Reception 24/7 but there are times when our colleagues end up helping the other departments, and it's unfortunate that this occurred when you required assistance.

We look forward to seeing you again some time, do always email reception@twelveandsteak.com for the best rates available.

Kind Regards,

All at Twelve Picardy Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
morecambe
2 reviews
Reviewed 9 February 2014 via mobile

Me and my husband stayed here 6th-8th February! What a beautiful and modern hotel!!! Staff were really attentive and nothing was too much trouble! We stayed in room katrine and it was large, modern and spacious!!! We ate in the hotels STEAK restaurant food was brilliant!
The cocktails at the hotels bar were lovely and Ashley behind the bar was excellent nothing was too much trouble and her liquor coffees were lush!!!! Thanks for a great stay we will defo come back!!!!!

Stayed February 2014, travelled as a couple
Helpful?
Thank samandmarky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele c, Front Office Manager at Twelve Picardy Place, responded to this review, 13 February 2014
Hi there,

We are, of course, delighted to hear that you enjoyed every aspect of your stay with us and I have also passed on your praise to both the restaurant and the bar. Thank you for the kind words.

We hope that you decide to return, and when you do please feel free to email us directly at reception@twelveandsteak.com to discuss the best prices/rooms we can offer to you as a returning guest.

Kind Regards,

All at Twelve Picardy Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 February 2014

We have just stayed here for the 2nd year in a row and I hoping it becomes a tradition. We were after a little luxury for our child free weekend and we certainly got it.

We were booked in Loch Shiel which was amazing. The bath was huge and there was always hot water on the many times I used it ha ha . The shower was really cool too. The bathroom itself is so big, it even has it's own fireplace.

The room itself was gorgeous too. The bed was big and comfy, with a large TV at the end. You have to pay to hire DVD's but they are smart TV's so you can log in with your LOVEFILM account if you are a member (or sign up for a free trial I suppose if you are not). There is also free WIFI in all of the rooms. The Tea and Coffee making facilities are superb, and if you run out of anything they quickly replace them if you ask. A great plus for us was being able to control the aircon, something that a lot of hotels lack.

The hotel is centrally located so there is a little bit of noise but only what you expect staying in any city.

We didn't eat at the Restaurant as we are vegetarians so I couldn't really comment on that ha ha

Room Tip: The Hotel were very helpful when booking. I emailed them which room I wanted from the photos and th...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Us3Dixons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele c, Front Office Manager at Twelve Picardy Place, responded to this review, 7 February 2014
Hi there,

Thank you for the kind words. We are, of course, delighted that you enjoyed your stay with us this time as you did last time. Even I often forget the apps available on the SmartTV so I think I'll have to make more of an effort to remind guests of that little added extra.

When you're planning to visit again don't hesitate to email once more, and we'll even see if we can get Loch Shiel for you again.

Kind Regards,

All at Twelve Picardy Place
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Manchester, United Kingdom
Level Contributor
121 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 January 2014

This boutique hotel was just perfect, the room was quite unique with a state of the arc shower room. At the end of the bed a 40 inch flat screen 3d TV. The staff were brilliant, the customer service second to none. The whole feel was very relaxed, no worries if you were a little late checking out a little late or down slightly late for breakfast. If you had any problems they were sorted straight away. The cocktail bar super, and a cosy room with an open fire to have a drink in.If you want to eat a restaurant attached to it and the hotel offer a £10 off voucher to all guests. Location also very central for all the sights Edinburgh has to offer.
Yes would go again!

Room Tip: At the back 'Loch Ness' room very quiet.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeatherSmith77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele c, Front Office Manager at Twelve Picardy Place, responded to this review, 18 January 2014
Hi Heather,

We are delighted, of course, to hear that you enjoyed every aspect of your stay.

The £10 voucher is a limited offer with Secret Escapes, but we certainly always offer some incentives to encourage hotel guests to dine in our celebrated STEAK Restaurant.

When looking to return to Edinburgh, do feel free to email us at reception@twelveandsteak.com and we will always do our best to offer returning guests the best rates, and their favourite room too.

Kind Regards,

All at Twelve Picardy Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 January 2014 via mobile

My boyfriend and I stayed here for two nights just after New Year in the Loch Shiel grand master suite. We were excited to see whether the hotel would live up to its online photos and reviews, and we were very happy to find that it did.

The suite was absolutely stunning. The bathroom was perfect with a large double ended bath and wet room-esque rainfall shower. The working fire in the bedroom was a lovely cosy touch which we lit after returning from dinner. There was also a fancy 3D TV at the end of the bed which could come in handy in the unpredictable Scottish weather! However there was a charge of £4 a day for DVD rentals which we thought slightly unreasonable.

The hotel bar was intimate and stylish. Adding to it's charm was the lady working behind the bar who was very personable and served a lovely whiskey sour. We did not eat in the adjoining STEAK restaurant but we definitely would if we return to Edinburgh as both the decor and the menu looked very attractive.

There were only two negatives from our stay. Firstly, there is no parking facilities associated with the hotel so we ended up paying £17 a night in the NCP opposite. Although this is understandable when staying somewhere so central, we would have preferred to have expected the cost. Secondly, also as a result of being central in a city, it was quite loud at night. While this did not bother us, I can understand that it may affect a more sensitive guest.

Overall I would highly recommend the hotel and particularly, if possible, to stay in the gorgeous room we did. The central location was ideal for exploring the city, that's if you can tear yourself away from the beautiful high ceilings, sophisticated furnishings and very comfortable bed!

Stayed January 2014, travelled as a couple
Helpful?
Thank Bkxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele c, Front Office Manager at Twelve Picardy Place, responded to this review, 6 January 2014
Hi there,

We are delighted to hear that you enjoyed your stay with us here at Twelve Picardy Place. And Loch Shiel really is a gorgeous room, isn't it?

Unfortunately, as we are only a 10-bedroom boutique hotel we have no relationship with NCP and no way to validate parking for our guests, which is a great pity. Parking spaces throughout the city centre are always at a premium and we always do our best to inform guests of the situation if enquiries are made.

The movies we have available are only a small selection, and at a premium price point, but the TVs also have main menus with apps for Netflix and a number of other services, allowing our guests to provide their own selection of viewing favourites at no extra cost.

We're also pleased to hear that you enjoyed the bar service, and we hope that you do dine in STEAK the next time you visit. In fact, please contact us directly on any future trips to Edinburgh and we will see what best rates/rooms we can offer you for any prospective dates.

Kind Regards,

All at Twelve Picardy Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 January 2014

This hotel has heaps of character, is in a great location for sightseeing and has some charming staff. Our Suite room was comfy and warm - great for hiding away from the harsh wintry weather. I would have been quite happy to just stay in the room all day had we not had loads of sightseeing to do in Edinburgh!

Best points:

Layout of the rooms: there is so much attention to detail with the light placement, TV, dressing table etc. I’ve stayed in so many hotels where the plug socket is nowhere near the mirror, or there is no seat by the mirror etc. Small things, yes, but it makes a big difference when they’re all in the right place.

The photo murals of Scotland’s Lochs on the bedroom walls: These are so original and make the rooms look fantastic.

Bathroom: Spacious and immaculately clean. Ours had a huge walk-in rain shower – lush!

STEAK restaurant: Again, very stylish with low lighting and cool music. The food was AMAZING, it was reasonably priced and the staff were very attentive.

Other great points: 3D TV in the room with glasses, very comfortable bed, trendy bar and lovely tranquil sitting room.

Negatives:

Not really a negative but I would have appreciated a safety deposit box in our bedroom.

On the Saturday night of our stay, it was very noisy outside from the pub next door. Not really the hotel’s fault but worth pointing out.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drifter65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele c, Front Office Manager at Twelve Picardy Place, responded to this review, 6 January 2014
Hi there,

We are delighted that you have taken the time to review Twelve Picardy Place after experiencing the many delights of Christmas and Hogmanay in Edinburgh, which is an especially busy time of year for everyone.

We will take on board the fact that some guests do like, and value, a safety deposit box in each room, and it's certainly something we may consider adding in the future.

Thanks again for the kind words, and we hope to see you back here with us one day.

Kind Regards,

All at Twelve Picardy Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Twelve Picardy Place

Property: Twelve Picardy Place
Address: 12 Picardy Place, Edinburgh EH1 3JT, Scotland
Region: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#46 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Twelve Picardy Place 4*
Number of rooms: 10
Official Description (provided by the hotel):
Twelve Picardy Place Hotel is an oasis of comfort, style and sophistication in the heart of Edinburgh City Centre. Centrally located in a Georgian townhouse, it is one of the most innovative venues that can be found in the Scottish Capital and an extravagant playpen for the most discerning of guests. A celebration of edgy Scottish glamour and individuality, Twelve Picardy Place is small boutique hotel with a big personality. ... more   less 
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Also Known As:
Twelve Picardy Place Edinburgh, Scotland

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