Stopped by the Cafe on a Saturday afternoon around 3.00, there were plenty of clean tables and it was less than half full with customers. Went up to the servery and several people were wanting to choose some cakes (from a fair selection) unfortunately there were no plates to put the selected cakes upon. When a customer pointed this out to the staff member working behind the counter, she just shrugged her shoulders and carried on with making an Americano. The customer then had to reach over the counter and retrieve some dinner plates in order to be able to pick out some cakes for his family. The customer after him and myself had to do exactly the same thing, all the while numerous members of staff were coming and going from the back kitchen area and none offered any assistance to the backlog of customers waiting to pay.
While I was waiting to be served my roasted vegetable ciabatta (which was very good) several members of staff came out to speak to the one member making coffees and then taking the cash, all the time ignoring the customers.
All the members of staff that I saw were wearing large badges that proclaimed "I am passionate" what they are passionate about is a true mystery, as it certainly isn't customer service. I would not recommend eating here unless it was a sunny day (excellent outdoor area) and you have loads of time, as the service is pathetic.
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