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“Worst service ever”
1 of 5 bubbles Review of Costa Coffee

Costa Coffee
Ranked #59 of 152 Coffee & Tea in Edinburgh
Cuisines: Cafe
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Breakfast, Seating, Takeout
Neighbourhood: Princes Street and Gardens
Level Contributor
29 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Worst service ever”
1 of 5 bubbles Reviewed 10 November 2013 via mobile

We frequently use costa but was far from happy on this particular visit. Went on 7pm on a sat to grab a drink whilst waiting for a dinner reservation. We ordered 3 hot chocolates to have in to be told there was no mugs so we had to use paper cups. All of the drinks were Luke warm so we asked for them to be changed. Second time around we were still unhappy with the drinks so spoke to a member of staff who was extremely rude stating; "this is as hot as I can make it unless I burn down the building. Is that what you want? For me to burn down the building?" Needless to say we will not be returning and I wouldn't recommend unless you want Luke warm overpriced drinks and terrible service.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lizzie_Lou87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 reviews from our community

Visitor rating
    45
    52
    21
    14
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
70 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 19 October 2013 via mobile

I came here with my partner on Tuesday morning for a coffee and a muffin and both were great. The thing that impressed me the most though was the staff, very friendly and helpful and I couldn't have asked for better customer service.

Helpful?
Thank MarshallMck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
82 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Great staff”
5 of 5 bubbles Reviewed 18 September 2013

Called in for a quick breakfast, manger was chatty and welcoming. Shop was clean and tidy.

Food was as expected from costa, and was quick.

Only down side was lack of bathrooms

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank neil1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
30 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Very Nice Triple Chocolate Muffin”
4 of 5 bubbles Reviewed 9 September 2013

One of the best muffin i ever eaten! Highly recommended! Especially during a cold winter morning, the warm chocolate muffin and a nice cup of coffee really warms up the body well.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Papacheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carluke, United Kingdom
Level Contributor
50 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
“Impressed!”
5 of 5 bubbles Reviewed 23 August 2013

I'm a Starbucks girl and i gotta say i was really impressed with Costa yesterday. I didn't think i would like their blended ices and it turns out i do - esp the tropical fruit one! The staff were lovely, welcoming and had smiley faces - a real plus point for me :). Still don't like the coffee but will definatley be getting another blended ice next time i'm in any Costa establishment. Keep up the good work.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank DRUK09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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