We frequently use costa but was far from happy on this particular visit. Went on 7pm on a sat to grab a drink whilst waiting for a dinner reservation. We ordered 3 hot chocolates to have in to be told there was no mugs so we had to use paper cups. All of the drinks were Luke warm so we asked for them to be changed. Second time around we were still unhappy with the drinks so spoke to a member of staff who was extremely rude stating; "this is as hot as I can make it unless I burn down the building. Is that what you want? For me to burn down the building?" Needless to say we will not be returning and I wouldn't recommend unless you want Luke warm overpriced drinks and terrible service.
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