Slick check in, excellent staff front of house, and comfortable rooms. Dinner in restaurant was very good if but from a limited menu.
The hotel has a Sky bar with brilliant views of the Castle and out over the River Forth to Five.
I did have a problem with noise from furniture being moved for a function in the Sky bar in the early hours, and did complain to no avail during the night, despite receptionist stating they would ask them to be quieter.
However the way I always judge a hotel is how they deal with complaints and issue's and I have to give credit where credit is due, the receptionist and deputy general manager were exceptional when I raised the issue of noise on checking out. My complaint had already been acted on, and function manager had been spoken with, to ensure it did not re occur. I left the hotel I feeling a valued customer, reasured and looking forward to my next stay in two weeks.
Giovanni Valentini, Asst General is a great asset to the hotel and Hilton group and has a good team around him.
There is no pool or spa, so not sure why it is has shown in options.
- Official Description (provided by the hotel):
- Situated in the heart of Edinburgh enjoying beautiful views of the city and castle, the iconic listed hotel boasts 138 modern guest rooms, Bread Street Brasserie, Monboddo Bar, roof top terrace and conference centre with 3 meeting and event rooms. ... more less
- Reservation Options:
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- Also Known As:
- DoubleTree By Hilton Hotel Edinburgh City Centre Scotland