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“New base for Edinburgh trips”

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DoubleTree by Hilton Hotel Edinburgh City Centre
Ranked #50 of 149 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersBronze level
Preston
Level 6 Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“New base for Edinburgh trips”
Reviewed 6 June 2014

Slick check in, excellent staff front of house, and comfortable rooms. Dinner in restaurant was very good if but from a limited menu.
The hotel has a Sky bar with brilliant views of the Castle and out over the River Forth to Five.

I did have a problem with noise from furniture being moved for a function in the Sky bar in the early hours, and did complain to no avail during the night, despite receptionist stating they would ask them to be quieter.
However the way I always judge a hotel is how they deal with complaints and issue's and I have to give credit where credit is due, the receptionist and deputy general manager were exceptional when I raised the issue of noise on checking out. My complaint had already been acted on, and function manager had been spoken with, to ensure it did not re occur. I left the hotel I feeling a valued customer, reasured and looking forward to my next stay in two weeks.

Giovanni Valentini, Asst General is a great asset to the hotel and Hilton group and has a good team around him.

There is no pool or spa, so not sure why it is has shown in options.

  • Stayed June 2014, travelled on business
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Helpful?
1 Thank wallace62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronald_little, General Manager at DoubleTree by Hilton Hotel Edinburgh City Centre, responded to this review, 9 June 2014
Dea Wallace62,

Thank you for choosing to stay with us and for sharing your experience.

I am delighted that your felt your complaint was dealt with both promptly and professionally and appreciate your feedback regarding the team members who made this happen.

I appreciate your feedback and hope that your overall Edinburgh visit was an enjoyable one.

Kind regards

Ronald Little
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Falkenberg, Sweden
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

Me and my boyfriend stayed there for 3 days and everything was just perfect. Great location close to the castle, very helpful and nice personal, fresh rumes and good service! The cosiest bed ever! Definetely recommend!

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank ira i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronald_little, General Manager at DoubleTree by Hilton Hotel Edinburgh City Centre, responded to this review, 9 June 2014
Dear ira i,

Thank you for choosing to stay with us on your weekend in Edinburgh.

I am happy to read that you and your partner had a fabulous time and that you have recommended us to fellow travellers.

I appreciate your feedback and hope to also welcome you back again soon.

Kind regards

Ronald Little
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

Fabulous location away from tourists and still easy walking distance to all major sites. Great view of the Edinburgh Castle. Modern very updated design. Genuinely friendly staff. Would definitely stay here again.

  • Stayed May 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank qbmimsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronald_little, General Manager at DoubleTree by Hilton Hotel Edinburgh City Centre, responded to this review, 4 June 2014
Dear Guest,

Thank you for choosing to stay with us at the DoubleTree by Hilton Edinburgh.

I am delighted to read that you found the hotel and the team to be of a high standard and look forward to welcoming you back on your next Edinburgh trip.

Kind regards

Ronald Little
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oldham, United Kingdom
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 June 2014

My friend and I booked a twin room at this hotel as it was close to the Usher Hall, the venue for a concert we were going to. Everything about this hotel was stylish and immaculate. Check in and out was friendly and efficient. Our room was lovely, bathroom was small but had everything we needed. I was worried that it would be noisy but our room was on the top floor to the back and the very comfortable beds and pillows plus blackout curtains all ensured we had a great nights sleep. Lots of places to eat out in the evening and for breakfast nearby. I would definitely stay here again.

Room Tip: Ask for a room to the back for a quieter night.
See more room tips
  • Stayed May 2014, travelled with friends
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Helpful?
2 Thank CCoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronald_little, General Manager at DoubleTree by Hilton Hotel Edinburgh City Centre, responded to this review, 2 June 2014
Dear Happy Customer,

I am delighted to read that you chose to stay with us to attend a concert at the Usher Hall which is on our doorstep.

I hope that you enjoyed the concert and also took advantage of the hotel's location within the city to explore.

Kind regards

Ronald Little
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 May 2014

We were greeted with a warm welcome by the efficient reception staff at this lovely hotel well located in this beautiful city. Our room, even though a little on the small side, was clean and comfortable. We were particularly fond of the delicious cookies which is a thoughtful little extra touch by the hotel!!

  • Stayed May 2014, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronald_little, General Manager at DoubleTree by Hilton Hotel Edinburgh City Centre, responded to this review, 2 June 2014
Dear Guest,

Thank you for choosing to stay with us and for sharing your experience.

I am delighted to read that the Warm Chocolate Chip Cookie given on arrival set the right tone for your stay.

I appreciate your feedback and hope that you enjoyed your Edinburgh visit enought to come back again soon.

Kind regards

Ronald Little
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level 4 Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 May 2014

This Doubletree is near the castle and also near some great pubs (e.g, the White Hart Inn). The staff is quite friendly and the rooms are comfortable and clean. Nice breakfast as well. The closest rail station is Haymarket.

  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronald_little, General Manager at DoubleTree by Hilton Hotel Edinburgh City Centre, responded to this review, 2 June 2014
Dear Guest,

Thank you for choosing to stay at the DoubleTree by Hilton Edinburgh.

I am happy to read that you thoroughly enjoyed the your stay along with the hotel's location within the city and appreciate your feedback.

Kind regards

Ronald Little
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

I came to Edinburgh to run the Marathon with a friend. This hotel was our home for the weekend and had everything we needed, great location, great breakfast & very comfy beds. Could not fault the service or the hotel.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ronald_little, General Manager at DoubleTree by Hilton Hotel Edinburgh City Centre, responded to this review, 2 June 2014
Dear Guest,

Thank you for your time in sharing your feedback from your stay with us.

I am happy to read that you thoroughly enjoyed your stay with us whilst visiting for the Edinburgh Marathon.

I hope that you enjoyed the event and that you will return next year to run again.

Kind regards

Ronald Little
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Edinburgh City Centre

Property: DoubleTree by Hilton Hotel Edinburgh City Centre
Address: 34 Bread Street, Edinburgh EH3 9AF, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Edinburgh
#28 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel Edinburgh City Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
Situated in the heart of Edinburgh enjoying beautiful views of the city and castle, the iconic listed hotel boasts 138 modern guest rooms, Bread Street Brasserie, Monboddo Bar, roof top terrace and conference centre with 3 meeting and event rooms. ... more   less 
Reservation Options:
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Also Known As:
DoubleTree By Hilton Hotel Edinburgh City Centre Scotland

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