On arrival just before 3pm reception contacted housekeeping to see if room ready, while they waited for reply continued with arrival process and gave us our hot cookie. Still no reply from housekeeping, asked us to take seat, finally came over and said room was ready. Why if bookin is from 2pm does front of house not know if room is ready? By time we got to room cookie just warm. Room rather dark need to put all lights on if you want to do anything apart from watch tv. No instructions on how to use wifi or ac and no slippers in room. Asked reception about slippers and they advise will get them sent to room, they also gave password for wifi in public areas and BT openworld should work in room. On arrival back later still no slippers in room and now no face cloths in bathroom. Called reception they said would get housekeeping to bring them up. Housekeeping brought face cloths but no slippers, chap said he thinks they are waiting fo a delivery but would double check, which he did and confirmed waiting for a delivery. Why does reception not know this?
Overall we would expect better from a 4* Hilton group hotel.
While we did have a good view of the castle, it is worth mentioning that when walking the other way to Grassmarket you do have to pass a sex shop and 3 strip/pole dancing clubs so not the best of areas at certain times of the evening.
Must say that bed was very comfortable.
- Official Description (provided by the hotel):
- Situated in the heart of Edinburgh enjoying beautiful views of the city and castle, the iconic listed hotel boasts 138 modern guest rooms, Bread Street Brasserie, Monboddo Bar, roof top terrace and conference centre with 3 meeting and event rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Booking.com, Expedia, TripOnline SA, Prestigia, Ctrip TA, Agoda, getaroom.com, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your DoubleTree by Hilton Hotel Edinburgh City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- DoubleTree By Hilton Hotel Edinburgh City Centre Scotland