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“Excellent Value for money” 4 of 5 bubbles
Review of Holiday Inn Express - Edinburgh City Centre

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Holiday Inn Express - Edinburgh City Centre
Ranked #97 of 150 Hotels in Edinburgh
Newbury, United Kingdom
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent Value for money”
4 of 5 bubbles Reviewed 18 February 2014

This is a great location in the city centre. I think it was excellent value for money. The room was clean, the bed comfortable, free wifi and free breakfast. That is all you need for a short break. Although the hotel was packed and breakfast was extremely busy, the staff were working hard to replenish all the food. I would certainly recommend it.

The only problem we had was we paid the first night on rewards and the second night through Expedia and gave them the vouchers when we checked in. After the first night the room key didn't work. My husband went to reception and they said the second night was for a date in August. He said no we checked in last night for two nights and gave the lady the vouchers. They denied that. Luckily he had the reservation on his phone as well and showed them the Expedia reservation which had the reservation number and correct date. They couldn't argue with that and we did get the second night as booked. My advice would be to keep another copy of your booking when you hand them the vouchers. This was not Expedia's fault as we had the copy of the correct booking.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Jaz187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Sales Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 19 February 2014
Thank you for your review, we are glad you enjoyed your stay with us and found the hotel good value.

Kind Regards
Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (307)
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English first
Forfar, United Kingdom
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

went for valentines weekend break with my partner , nice room , clean and tidy , decent hotel in city centre , breakfast was good plenty choice , and judging by how busy the breakfast room was , food enjoyed by lots of others , would recommend , as for view its a city centre hotel what do you expect to see apart from other buildings ,

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Sales Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 19 February 2014
Thank you for your great review, we hope to see you next time you visit Edinburgh.

Kind Regards
Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 17 February 2014

Staff up there own bum, bed was stained, rubbish shower,view from room crap, heating in the room is a electric storage heater took ages to warm up as the room was freezing, overall didn't even stay the night everything was so crap I defo would never recommend this hotel ended going to hotel near the airport

  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Deanjogon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, General Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 18 February 2014
Thank you for your review from your stay in October last year , I am sorry you felt that the hotel was not to your expectations, however as you will see from our many other 4/5 star reviews this is not the norm. We pride ourselves on our customer service and hope you would return to give us the opportunity to restore your faith in our hotel.

Kind Regards
Alex Cameron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland Uk
Level Contributor
141 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 16 February 2014

We stayed here for one night wish it could have been more but anyway. Rooms where clean and check in was efficent. When checking in the reception was polite but I dont know there was something offish about our conversation maybe it was just she wasn't as friendly with us as staff at other holiday inn express we have stayed at. However that said we were processed quickly and she gave us all the information we needed. Breakfast was good and check out again was efficient. There is left luggage room at the hotel. We were in a family room and the bed itself was fine but the sofa bed was a bit lumpy in parts. But otherwise it was a good hotel, clean, in great location and at great price. The outside of the hotel is really nice as well a listed building I believe a few minutes walk from Princess street. Straight across the street from the playhouse.

Room Tip: ask for a room at the back paticularly if staying on weekends as the hotel is on a main road
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sparkieplug24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Sales Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 18 February 2014
Thank you for your review, we are glad you enjoyed your stay and hope you will return to visit us again in the near future.

Kind Regards
Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 13 February 2014 via mobile

My wife and I managed to get a very good rate for an overnight, midweek break, £40. It was an excellent stay for this purpose. The room was immaculate and cleverly designed in layout. It is well located with 2mins walk to Princess St. and 30sec. walk to the Playhouse. The only disappointing aspect was the breakfast wasn't up to the quality of the rest of the experience. However, the stay overall was tremendous value.

Stayed February 2014, travelled as a couple
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Sales Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 18 February 2014
Thank you for your review and photographs, it certainly looked like you had a great time in Edinburgh.

Kind Regards
Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elbląg
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 10 February 2014

I recommend this hotel to all who want's to spend few days for sightseeing, shoping or make some business! It's situated close to the shoping centre, nice pubs & italian restaurant. If you wanna see some great architecture of the Old Town it will take about 15 minutes to go there.
The hotel is quite clean and friendly to foreigners. One minus is breakfast...nothing special to eat and everything rather without a flavour.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KamiKElbl_g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 11 February 2014
Dear Kamil,

Thank you for your review, I am pleased you enjoyed your stay, we have a great central location here in the new town and as you have mentioned we are close by to all local amenities.
Our breakfast is a full continental buffet with hot options of scrambled eggs, baked beans and sausages my apologies if you felt this was unsatisfactory.

We hope to welcome you again soon on your next travel occasion.

Kind regards,
Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 February 2014

We stayed there only for one night our room was clean,bathroom well stocked and generally we could feel the freshness of the place.We were greeted by friendly staff at the reception and nothing seems to be a trouble for a breakfast staff in the morning.Very good value for money with an excellent location-we will be back!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rasha8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 11 February 2014
Dear Rasha,

Thank you so much for your five star review, I am delighted with your feedback and I will of course be sure to share this with the rest of the team.
We hope to see you again soon!

Kind regards,
Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express - Edinburgh City Centre

Property: Holiday Inn Express - Edinburgh City Centre
Address: Picardy Place | Opposite Edinburgh Playhouse Theatre, 1/4 mile East End Princes Street, Edinburgh EH1 3JT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#57 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express - Edinburgh City Centre 3*
Number of rooms: 161
Official Description (provided by the hotel):
Free Internet Access and Free Hot Breakfast. Simply ask for an internet voucher at check in. The hotel offers continental breakfast buffet plus two daily hot options. Holiday Inn Express Edinburgh City Centre is a 5 minute walk to Princes Street & a 10 minute walk to the Royal Mile. Located near the St James Shopping Centre & Edinburgh Playhouse Theatre. The hotels offers free luggage storage and has designated smoking bedrooms. All bedrooms & public areas have high-speed wired & wireless internet access provided by Swisscom. All rates include complimentary EXPRESS START breakfast for all persons. The hotel is within walking distance of Waverley Railway Station and St Andrews Square Bus Station. The Airlink 100 Bus goes from Waverely Bridge to Edinburgh Airport in 25-minutes. Holiday Inn Express Edinburgh City Centre is located near Broughton Street, George Street & Queen Street. The hotel is across from the Omni Centre with a choice of restaurants & a Vue Cinema. This Edinburgh City Centre hotel is a perfect choice if you are looking for a base near Edinburgh Castle, The Real Mary Kings Close , Edinburgh Dungeons and Holyrood or for events at Murryfield Stadium, Corn Exchange, Hearts Football Club, Hibernian Football Club or Meadowbank Stadium. ... more   less 
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Also Known As:
Holiday Inn Express - Edinburgh City Centre Hotel Edinburgh
Holiday Inn Express - Edinburgh City Centre Scotland

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