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Holiday Inn Express - Edinburgh City Centre
Ranked #99 of 150 Hotels in Edinburgh
London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Awful!”
1 of 5 bubbles Reviewed 5 July 2014

Such a joke of a place! Firstly booked a smoking room and then when we showed up they told us they didn't do them! I had made a reservation for two nights and when booking online it took my credit card details, so presume it had been paid. When I got there they asked for the money which was a joke as every other holiday inn express I stayed in I paid for before arrival. The lady showed me the small print that says they have the right to take money from your account between the time of your making the booking to the time of arrival! Staff were very rude and grumpy! Too overpriced for what it is! Rooms are BOILING! Fan didn't work and had to change rooms because of noise! Bed was so uncomfortable! Overall, absolutely terrible! Never stay there again!

  • Stayed July 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Maz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 8 July 2014
Dear Maz,

Firstly I apologise regarding any misunderstanding with our hotel regarding smoking rooms, our hotel is a fully non smoking property.
With regards to your feedback concerning advance purchase rates my colleague was correct in stating that they can be charged anytime from time of booking to time of arrival, our team work hard to provide a consistent and friendly service and it is a shame that you did not feel this was given during your stay.

Kind regards,
Gemma Vincent
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,925 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (312)
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South Midlands
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

During a recent two nights stay - we found the hotel location ideal for both our weekend break and probably for longer stays, it`s good access by road, very close to the Tram station, busses and taxi rank. all main tourist attractions - within walking distance.
Has excellent parking on the hotel campus, great location to restaurants, train station and amenity /stores adjacent to the hotel. The cooked breakfast was plentiful but very basic in content.
Staff welcome was sincere and professional, our room has all the usual attachments & very clean, our stay quite comfortable

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank red600man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 8 July 2014
Dear Red,

Thank you for your informative review, we are delighted to read that you enjoyed your stay at our hotel, the new transport links via the tram have certainly proved popular and are of course a great addition to our local area, we hope to see you again soon!

Kind regards,

Gemma Vincent
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Largs, United Kingdom
Level Contributor
266 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

Only booked up 2 days ahead and got for £99 - way cheaper than the IBIS and similar hotels. Expectations were not great but I was happy with what I got - nice staff, clean and sizable room, reasonable view, etc. Breakfast was not great but for the price I did not think it would be included.

Room Tip: 4th floor looking East.
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  • Stayed July 2014, travelled on business
    • Value
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Helpful?
Thank Freddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 8 July 2014
Dear Freddie,

Tank you for your kind review, i am very pleased you found our hotel to be such good value and enjoyed your stay, we hope to welcome you again soon sometime!

Kind regards,

Gemma Vincent
Sales Manager
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Manchester, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 2 July 2014

Location ideal for both weekend break and longer stay, very close to all tourist attractions. The hotel is reasonably quiet for stay with kids, the staff was really helpful and friendly. I do agree that it was a little hot... and I am always cold.

  • Stayed June 2014, travelled with family
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Helpful?
Thank PerlaNiobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 3 July 2014
Dear Perlanoble,

Thank you for your kind review, we are so pleased your stay at our hotel and hope to see you again soon!

Kind regards,

Gemma Vincent
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, Delhi, India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

Recently stayed 2 nights. The hotel has excellent location with restaurants and grocery stores quite nearby. The welcome was warm and professional, our room was very clean, The staff was quite impressive and helpful and made our stay quite comfortable.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RinkuArkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 3 July 2014
Dear Rinku,

Thank you for your kind review, we are so pleased you enjoyed your stay at our hotel, I will be sure to pass your feedback on our team here, please do come and visit us again soon!

Kind regards,
Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
268 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Recently stayed 2 nights and due to the location of this hotel it is always our number 1 choice. The welcome was warm and professional, our room was very clean, the bathroom exceptionally clean, as were all the public areas. Breakfast on the first morning was busy, but the staff kept on top of clearing and restocking. I don't eat cooked breakfasts, however my husband did comment on the poor quality of the sausages, other than that the beans and scrambled eggs were fine. I noticed a lack of choice of cereals from other HIE we have stayed at, but the tea selection was excellent. Would stay here again, however we were attending for our son's PhD graduation and he has since moved away, but I'm sure we'll return one day. Thank you HIE for some excellent stays.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank bazjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 3 July 2014
Dear Bazjs,

How lovely to see you have stayed with us many times, and such a shame you will not be returning - thank you very much for your loyalty to our hotel we certainly do appreciate it!
We hope to see you again in the future even if just for a weekend break, all the best.

Gemma Vincent
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 June 2014 via mobile

Had two nights here. Only complaint I have is the rooms were far to warm @ night time. The room was clean as was the rest of the hotel. Shower was fab & breakfast was great for being free ! Was in a great location for everything. Enjoyed our stay & would use hotel again if I return go Edinburgh.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mgtresponse, Manager at Holiday Inn Express - Edinburgh City Centre, responded to this review, 3 July 2014
Dear Carol,

Thank you for your wonderful review, we are so pleased your stay at our hotel and hope to see you again soon!

Kind regards,

Gemma Vincent
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express - Edinburgh City Centre

Property: Holiday Inn Express - Edinburgh City Centre
Address: Picardy Place | Opposite Edinburgh Playhouse Theatre, 1/4 mile East End Princes Street, Edinburgh EH1 3JT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#57 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express - Edinburgh City Centre 3*
Number of rooms: 161
Official Description (provided by the hotel):
Free Internet Access and Free Hot Breakfast. Simply ask for an internet voucher at check in. The hotel offers continental breakfast buffet plus two daily hot options. Holiday Inn Express Edinburgh City Centre is a 5 minute walk to Princes Street & a 10 minute walk to the Royal Mile. Located near the St James Shopping Centre & Edinburgh Playhouse Theatre. The hotels offers free luggage storage and has designated smoking bedrooms. All bedrooms & public areas have high-speed wired & wireless internet access provided by Swisscom. All rates include complimentary EXPRESS START breakfast for all persons. The hotel is within walking distance of Waverley Railway Station and St Andrews Square Bus Station. The Airlink 100 Bus goes from Waverely Bridge to Edinburgh Airport in 25-minutes. Holiday Inn Express Edinburgh City Centre is located near Broughton Street, George Street & Queen Street. The hotel is across from the Omni Centre with a choice of restaurants & a Vue Cinema. This Edinburgh City Centre hotel is a perfect choice if you are looking for a base near Edinburgh Castle, The Real Mary Kings Close , Edinburgh Dungeons and Holyrood or for events at Murryfield Stadium, Corn Exchange, Hearts Football Club, Hibernian Football Club or Meadowbank Stadium. ... more   less 
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Also Known As:
Holiday Inn Express - Edinburgh City Centre Hotel Edinburgh
Holiday Inn Express - Edinburgh City Centre Scotland

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