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Fountain Court Apartments - EQ2
Ranked #81 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 15 April 2014

Recently visited for a long weekend. Our apartment faced a building site which was busy from 7am Saturday & Monday. The hot water was no existent and when we complained, we were told to run the water slower! It meant that to run a bath it took over an hour to run... Then there were the students. We had some above us who were noisy and drunk most of the time. On Saturday night the noise didn't stop until 4am.

Not worth the money and asked if we'd go back again - definitely not.

Stayed: April 2014, travelled as a couple
Thank giles1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Reception Manager at Fountain Court Apartments - EQ2, responded to this reviewResponded 25 April 2014

Thank you for your recent review.

We have recently installed smart TV’s in all apartments, and are currently replacing curtains, throws, lamps and beds as part of our partial refurbishment. Please accept my sincere apologies for the noise you experienced and for the lapse in our usual high housekeeping standards. Our Night team do regular security checks and are on hand to address any noise issues should they be contacted.

I would not like your recent stay to colour your view of Fountain Court Apartments and would ask you to contact me directly when next planning to stay in Edinburgh in order that I may ensure you have a pleasant stay.

Kind Regards

Stephen Kinnear

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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172 - 178 of 422 reviews

Reviewed 6 April 2014

This is not 5 star quality. The interior is dated. Beds uncomfortable. Very noisy, we have been kept awake every night by students, hen do's etc. the house keeping is poor. The location is good but that's all. Very disappointing stay will not be returning.

  • Stayed: April 2014
    • Value
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Thank pops117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Reception Manager at Fountain Court Apartments - EQ2, responded to this reviewResponded 7 April 2014

Thank you for your recent review.

I was surprised to read your comments having had no feedback to Reception as you describe.

Should guests encounter any issue during their stay our onsite Reception is manned 0800-2200 and we have a 24 hour mobile number for guests to contact our Night team.

Please note we have a partial refurbishment programme starting this month at EQ2.

I would be grateful if you would contact me directly to discuss your comments on 0131 622 2750.

Kind Regards

Stephen Kinnear
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014 via mobile

Outdated. Not what I would call luxury. Poor quality, old furnishings. Poor technology (eg, broadband quality, tv options). Noisy, particularly at weekends. Reasonably central but so many other better locations in the City. Below average servicing (eg, cleanliness, linen changes, tidiness). Overall more like a 3* than it's 5* billing suggests.

Stayed: April 2014, travelled on business
1  Thank AndyF7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

Had an overnight here, over it very much a home from home with every detail thought of! Would recommend especially for an extended stay!

Location was great with many local amenities, limited noise from nearby pubs !

Stayed: February 2014, travelled as a couple
Thank Robww82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Fountain Court team at Fountain Court Apartments - EQ2, responded to this reviewResponded 27 March 2014

Thank you for the positive review you have given our EQ2 apartments, being a home from home is what we are striving for here at Fountain Court, so it is good to hear that reflected in your opinion. We look forward to welcoming you in future on your next visit to Edinburgh.

Best regards

Colin Mackay

Fountain Court team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

Brilliant apartment which was within 10 mins of princes street and the castle.It was the perfect stay for a weekend away.It's very Clean and has a very good standard with the all important things that one can think of.There was free wi fi included,I loved the decor, the staff everything about it was perfect.

I would definitely recommend this place to families as well as couples... it's an awesome place.

  • Stayed: December 2013, travelled with family
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Thank brenda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Fountain Court team at Fountain Court Apartments - EQ2, responded to this reviewResponded 31 March 2014

Thank you for the very positive review for our EQ2 apartments, we are very glad that you thoroughly enjoyed your stay with us and we look forward to welcoming you in future on your next trip to Edinburgh.

Warmest regards,

Colin Mackay.

Fountain Court team.

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Reviewed 6 January 2014

We've now used Fountain Court Apartments a number of times, both here at EQ2 and also over at Grove Executive. For years, we used to use The George Hotel in the centre of town, but to be honest, I don't think we'll ever book another Edinburgh hotel again because as a family, FCA meet all our needs and much more. We just got back from the Hogmanay celebrations and EQ2 was just perfect for myself, my wife, 2 kids and 2 grandparents. We love the location over the canal, it's easy to walk into the city centre, and as such, once you've arrived and parked up in the secure underground car park, you really don't need to use the car again until departure.

As with most hotels/apartments/cottage experiences, it wasn't 100% perfect, but not enough to spoil our stay. The housekeeping service, (or lack of) really wasn't very sharp at all. We extended our stay from 3 days to 5, and would have expected a much better level of service. We eventually had to ask for clean towels and a clean of the apartment which was cursory at best, taking two chaps all of 5 minutes, one evening around 6.00pm! This isn't the norm, and could perhaps be down to the fact that it was a very busy time of year. Linen wasn't changed once through our entire 5 night stay. When you are paying in excess of £1200, this really doesn't reflect well at all.

I'm sure we'll probably use FCA again, but I really hope that our experience wasn't the beginning of a trip down the slippery slope......

  • Stayed: December 2013, travelled with family
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1  Thank HighlandTog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Reception Manager at Fountain Court Apartments - EQ2, responded to this reviewResponded 13 January 2014

Thank you for your recent review and constructive comments.

Having investigated your comments regarding our Housekeeping service please accept my sincere apologies for this lapse in our usual high Housekeeping standards.

I look forward to welcoming you and your family back to Fountain Court Apartments.

Kind Regards

Stephen Kinnear
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

Myself & 4 colleagues stayed at these apartments for 5 nights - it was fab to come in at night & just relax - so much better than a hotel. We stayed in a 3 bedroom apartment - loads of room for us all - one bedroom was ensuite so no waiting for bathroom in the morning. The housekeeping was excellent - came in at night after working all day to the beds made, heating on, tidied up & to look over the canal was such a treat. Definitely stay here again.

  • Stayed: December 2013, travelled on business
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Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fountain Court Apartments - EQ2

Address: 1 Lower Gilmore Bank | Union Canal, Edinburgh EH3 9QP, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Edinburgh
#38 Business Hotel in Edinburgh
#44 Luxury Hotel in Edinburgh
#49 Romantic Hotel in Edinburgh
Price Range: £81 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fountain Court Apartments - EQ2 4*
Number of rooms: 37
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Also Known As:
Fountain Court Apartments Eq-2 Hotel Edinburgh
Fountain Court Apartments - EQ2 Edinburgh, Scotland

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