Everything was great, I arrived early and they managed to fast track me into my room which from a customer service aspect was very impressive. I was in my room before 12 which the staff were to thank for this. My room was more than I could ask for when you consider I paid a small amount of £42 for my room. The location was ideal as I needed to be close to Edinburgh city centre for work purposes but could retreat from the city on an evening. After my evening meal and a few drinks I headed back to my room. My heating wouldn't work. I went to sleep as I didnt think this would prove an issue. I woke up a couple of times through the night and tried to amend the heating but it was still broke. At 5:45 I went and spoke to someone on reception who said the maintenance guy wasn't in as he only works through the day. He wasn't very helpful. So when I came back down at half 7 I spoke to the lad on day shift. He was extremely helpful and advised me they were having issues with the heating and that several other parties had complained about the heating or lack of. The lad gave me a complimentary breakfast which again he didn't have to do and helped appease me. The food was great and the bar was ideally situated next to the hotel. I would stay with Premier Inn again as everything was great apart from the heating which i'm sure was a one off. Perhaps the maintenance guy should be there 24/7 to help solve this problem in the future ????
- Official Description (provided by the hotel):
- Wake up to sweeping harbourside views before hopping in a bus or taxi straight into town ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Edinburgh (Leith) Hotel Edinburgh
- Premier Inn Edinburgh Leith Waterfront Hotel Scotland