Having researched many hotels prior to coming to the Edinburgh festival, I decided on The Grassmarket Hotel as it sounded perfect for what I wanted travelling on business, and with my teenage son; contemporary design, lively atmosphere, great central location. Unfortunately when I arrived the girls on reception, although lovely, seemed to have been dropped in at the deep-end and were confused over which guest was staying where. They allocated me room 201 and gave me guide directions (the hotel is like a rabbit warren... lots of corridors, stairways, turns and more corridors... which makes it fun in a way!) and a key they 'hoped' would work! We found the room and the key worked, however it was a small, single bedroom contaning a single bed. We found our way back to reception and explained to the confused receptionists who began phoning people to find a solution. They very kindly offered us a complimentary drink from Biddy Mulligan's Irish Bar next door (fabulous lively venue) whilst they resolved the problem.
30 minutes later I went back to reception only to be told there were no other rooms available.
Obviously I was upset as I had booked my Twin room well in advance and was travelling with my teenage son so a single room just wasn't an option. I was greeted by the Manager who told me he had arranged for a second single bed to be put in the single room. This wasn't ideal as the room was so tiny and the 2nd single bed was just a small 'put up' bed with an insubstanial mattress, but the manager offered us a 50% discount as compensation, which was honoured immediately. In addition I was given a reference number and told that if I choose to come back to the hotel I should quote this reference and I would be given a superior twin room at a good rate.
Positives about the hotel: Well equipped bedrooms including decent hairdryer, shampoo, conditioner, showergel, lovely coffee and delicious chocolate marshmellows :) VERY friendly and helpful staff, nothing is too much trouble for them and they assisted with giving directions and printing off maps. Lovely atmosphere and central location.
Negatives: Our bedroom was too small to appreciate anything in there; it was very hot and cramped, the window opened but wouldn't stay open (we propped it open half an inch using the Dandy annual!), the bathroom was tiny. We were in the 'old' part of the hotel so we didn't have any of the mod-cons the other rooms boasted.
Overall, although a mistake was made on my booking and we spent 2 nights cramped in a cupboard-sized room (see my photo of Room 201), the Customer Service was second to none and my experience wouldn't put me off staying there again (providing I get a decent-sized twin room as requested the first time... please!).
- Official Description (provided by the hotel):
- The newly refurbished Grassmarket Hotel is the perfect choice for work and play, and is centrally located only a 2 minute walk from the famous Royal Mile, 10 minute walk from the Edinburgh International Conference Centre and moments from the best attractions Edinburgh has to offer including Edinburgh Castle and the historic Royal Mile. If you like to unwind after a hard day in quirky stylish surroundings, you won’t be disappointed. Our designs bring a distinctive and fresh flavour to the Edinburgh hotel market whilst incorporating traditional Scottish twists, with a few surprises along the way! The hotel has newly refurbished guestrooms, ranging from cosy (single room), comfy (standard twin/double) and comfy plus (triple or 4 singles) all complete with rainfall style showers. Can’t cope without your iPod? Pop it in our dock & kick back in sound proofed rooms. Each bedroom has a large flat screen plasma TV. Oh and if that wasn’t enough to keep you occupied, we also have free Wi-Fi. New to the city? All rooms have wall sized magnetic map that will point you in the right direction and air conditioning as standard. ... more less
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- Also Known As:
- Grassmarket Hotel Edinburgh, Scotland