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“Nice place”
Review of Grassmarket Hotel

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Grassmarket Hotel
Ranked #45 of 147 Hotels in Edinburgh
Certificate of Excellence
Bursins, Switzerland
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Nice place”
Reviewed 30 June 2014

Spent one night at the Grassmarket hotel and it was nice. The situation is great (city center) and for the price, nothing can be said. I had a single room (4x3m), not very large but for 1 night it was fine. The bathroom has a large walk-in shower and all the facilities (as well as in the room for tea with biscuits etc...) and a docking station with music in the room and the bathroom. Room #312 is quiet because in the back. The street side rooms and the ones above the Pub are noisier. Overall the hotel is modern, practical and it's a fun place to be.

Room Tip: Room off the street and as of the second floor for less Pub noise.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Smile73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Grassmarket Hotel, responded to this review, 2 July 2014
Hi Smile73,

I am so pleased to read such a wonderful review of our Grassmarket Hotel and thank you for posting such fantastic photos for our future guests to see.

It is wonderful to hear that you found us a fun place to stay and made the most of our great location in the heart of the city centre.

Hopefully we will be welcoming you back to Edinburgh soon - don’t forget to make the most of our great returners rate!

Karen & The Grassmarket Hotel Team
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (390)
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English first
Berwick on Tweed, null, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014

We had a fantastic stay at The Grassmarket Hotel. It is perfectly located for great bars and fantastic restaurants. The room was quite small but perfectly equipped, with added extra touches to make our stay more pleasant. The only downsides were the proximity to the stairs and lift, which could have proved irritating, however we just used the room as a base, so only slept there. The other downside was the lack of shelving in the bathroom, there was literally nowhere to put anything and as it was a wetroom, the floor was out of bounds too. It was very stylish but very in-practical. The decor however was lovely and the whole map wall, with locations was very helpful., as were all the staff. We would definitely recommend it, and plan to visit again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Grassmarket Hotel, responded to this review, 26 June 2014
Hi Helen R,

Thank you for your lovely review. It is so great to hear that you rate your experience with us so highly that you would recommend us to our future guests.

The magnetic map walls are also one of my favourite features in the Grassmarket. They are a great inspiration when it comes to planning your day in the Capital, ensuring you don’t miss out any of our famous landmarks!

We cannot wait to have you come visit again. Ensure you contact us directly to ensure you receive our fantastic returners rate.

Karen & The Grassmarket Hotel Team.
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Dublin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014

Stayed in the hotel for 2 nights recently, upon arrival we checked in without any problems and went to our room on the 3rd floor. We were shocked at the size of the room itself, bed was pushed into an alcove meaning one person had to climb over the other to get out and very little floor space in rest of room. For what we paid I was shocked at the size, also I had chosen a bigger room when booking ( there appears to be mass confusion with reception on this and also were told all double rooms are the same price no matter the size). I believe the photography used on the website is also quite clever. We complained to reception that we were not happy with the room and credit to the manager on duty, she came to our room within minutes and offered us an alternative room on the 2nd floor which was slightly bigger so we moved, n terms of customer service here we could not fault the manager on duty.

The rooms are funky and a few nice touches like Ipod docks etc but this is not enough for what they are charged at. Bathroom was very nice and lovely shower. Unfortunately we discovered that the room we were moved to (202) is right outside the bar which is adjacent to the hotel so we had the pleasure of hearing all the bottles being dumped out at the end of the night not to mention one bar person telling the other quite loudly each time they were out of vodka or whatever else!! Again back to the price as if we had of paid a lot less, this would not have really mattered but for the price I find it hard to have to listen to that. Also lift does not bring you to all rooms so most rooms need lift and stairs so again not great.

Breakfast was also not included in the price and no hotel bar etc, there is a pub next to it. In summary, the hotel has a fantastic location which cannot be faulted but this appears to be driving the high prices and really we found it to be more of a upmarket hostel than a hotel. Perhaps we are old school in terms of what a hotel should offer but having travelled worldwide this is probably one of the most overpriced hotels we have come across in relation to the services offered by the hotel.

Room Tip: Not room 202 Ask for biggest room available
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dub790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Grassmarket Hotel, responded to this review, 26 June 2014
Hi Dun790,

Thank you so much for taking the time to review your recent stay with is here in Edinburgh.
I was the manager on duty on the day you checked in and am so flattered that you have commented on the customer service you received. The Grassmarket team work exceptionally hard every day to ensure our guests have a fantastic stay with us and there is nothing more rewarding for them, and for me, when our guests take the time to recognise the work we do.

As you have noted our rooms do differ in size and shape, unfortunately as we are a listed building full of character in the heart of the city centre we will never be able to change this. I am so pleased however to hear that you still enjoyed our funky design and unique in room touches such as built in iPod docks that let you listen to music in the room and sing in the shower!

I would personally like to invite you and your partner to visit us again in Edinburgh and if you contact myself directly I will ensure that you get the best rate possible directly rather than booking through an agent.

Looking forward to seeing you again soon,

Karen & The Grassmarket Hotel Team
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Sevenoaks, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 June 2014

We loved the Grassmarket Hotel. I was away with my two sisters for a girls' weekend and the hotel was one of the few that did a triple room. What was a really pleasant surprise was the three lovely, comfortable, equal sized beds we had in the spacious room. We loved the Dandy comic wallpaper and the complimentary Tunnocks tea cakes!!

The hotel corridors are dark and look pretty grim, so we were fearing the worst when we arrived, but he room was great.

There is nowhere to eat breakfast in the hotel. I would recommend the Hula cafe just round the corner in Victoria Street. They do lovely breakfasts and amazing smoothies..

Great fun and cool hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank KP912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Grassmarket Hotel, responded to this review, 26 June 2014
Hi KP912,

Thank you so much for taking the time to leave such a wonderful review about your girls weekend away in Edinburgh. It was a pleasure having you and your sisters staying with us.

I am so pleased to hear that you loved our custom made Dandy and Beano wallpaper and The Tunnocks Tea Cakes are one of my favourite touches too; they really are delicious Scottish made biscuits!!

We look forward to welcoming you back soon and don’t forget to contact us directly to ensure you receive the best returners rate,

Karen & The Grassmarket Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 June 2014 via mobile

Great hotel, central location. Loads of bars and restaurants close by. Quite noisy at night but to be expected as we were staying on the 1st floor above the pub. The room (103) was small but well equipped with everything you'd expect. Would stay again but probably ask for a room at the rear of the hotel!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenueGeneralManager, General Manager at Grassmarket Hotel, responded to this review, 25 June 2014
Hi Steven,

Thank you so much for the great review of your recent stay with us here in Edinburgh :-)

It's lovely to hear you enjoyed your stay, the rooms and our fantastic central location!

Please get int ouch before your next stay and we will ensure that you receive an excellent returner rate and are allocated a room at the back of the hotel.

I hope we can welcome you back again soon,

Rachel & The Grassmarket Hotel Team
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Doha, Qatar
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2014

Its situated in the old city and accessible to coaches/ taxis restaurants, bars & Edinburgh Castle. Moreover, this route is covered in the main city tours. Very nice hotel and friendly staff. Highly recommended.

Room Tip: Request for a bigger room.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Mohamed Rushdy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenueGeneralManager, General Manager at Grassmarket Hotel, responded to this review, 25 June 2014
Hi Mohamed,

Thank you so much for taking the time to review your recent stay with us; we really appreciate it :-)

We know we are lucky to be situated right in the heart of the Old Town, and it is great to hear that our guests can make use of this fantastic location during their stay.

It's equally fantastic to hear such positive comments about the staff during your stay; I will be sure to pass on your kind comments to them personally!

I hope we can welcome you back again next time you are in Edinburgh,

Rachel & The Grassmarket Hotel Team
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Leeds, Uk
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014

Me and my boyfriend recently stayed at Grassmarket Hotel.
It is set in a great location near lots of wonderful bars and restaurants close to the royal mile. We found the receptionists were not very welcoming and snotty. The rooms are nicely designed but in terms of service I feel it was overpriced! No attention to detail. No milk in the rooms, toilet roll and the room had been quickly 'gone over' leaving the room still untidy. You expect more for your money when you pay over a hundred pounds a night! Would not stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central E, Manager at Grassmarket Hotel, responded to this review, 22 June 2014
Hi Leah D,

Please accept my apologies that you were not happy with your stay with us at the Grassmarket Hotel.

I am sure the staff will be as saddened as I was to hear that you found them unwelcoming, usually we have such positive feedback on the service we provide. I will ensure your comment is brought to their attention at our next team meeting.

I am also upset to hear that you did not find any milk in your room. All of our rooms have a verity of tea, coffee, milk and Teacakes complimentary. These are replenished daily and all rooms checked by a supervisor so I apologise that you were unable to find.

Again please accept my apologies and we hope you will return to the Grassmarket to see that this is not the usual standard we provide.

Karen & The Grassmarket Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grassmarket Hotel

Property: Grassmarket Hotel
Address: 94-96 Grassmarket, Edinburgh EH1 2JR, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #45 of 147 Hotels in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Grassmarket Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
The newly refurbished Grassmarket Hotel is the perfect choice for work and play, and is centrally located only a 2 minute walk from the famous Royal Mile, 10 minute walk from the Edinburgh International Conference Centre and moments from the best attractions Edinburgh has to offer including Edinburgh Castle and the historic Royal Mile. If you like to unwind after a hard day in quirky stylish surroundings, you won’t be disappointed. Our designs bring a distinctive and fresh flavour to the Edinburgh hotel market whilst incorporating traditional Scottish twists, with a few surprises along the way! The hotel has newly refurbished guestrooms, ranging from cosy (single room), comfy (standard twin/double) and comfy plus (triple or 4 singles) all complete with rainfall style showers. Can’t cope without your iPod? Pop it in our dock & kick back in sound proofed rooms. Each bedroom has a large flat screen plasma TV. Oh and if that wasn’t enough to keep you occupied, we also have free Wi-Fi. New to the city? All rooms have wall sized magnetic map that will point you in the right direction and air conditioning as standard. ... more   less 
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Also Known As:
Grassmarket Hotel Edinburgh, Scotland

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