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“Worth a visit”
Review of Hotel Twenty

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Hotel Twenty
Ranked #145 of 149 Hotels in Edinburgh
Downpatrick, United Kingdom
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Worth a visit”
Reviewed 26 May 2013

Staff all very helpful and pleasant.Staying in Edinburgh overnight on this occasion but would stay here again for longer. The breakfast is continental including cereal,fruit juices,ham,cheese,yoghurt and toast which ead fine.The hotel is located close to The Playhouse Theatre ,John Lewis and shopping cente and about 10 mins from Waverly. Overall I'd say this is a good value hotel with helpful staff and nice location

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 14 June 2013
Dear Guest,

Thank you very much for your comments on Hotel Twenty . We take every comment in to consideration. We hope that you enjoyed your stay with us and as you know we are upgrading all aspects of the hotel so when you visit again you will see a big difference. Thank you very much for choosing Hotel twenty.

Yours Sincerely
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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543 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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English first
1 review
Reviewed 26 May 2013

We were left without a place to stay when our first hostel did not honor our reservations. Since this was the night before the marathon and the scottish cup, we came by Hotel Twenty expecting to be told the rooms were all booked like the rest of Edinburgh that night.

Despite not having a room the staff took us in and tried their best to find us a place to stay the night. In the end, they gave us mattresses and let us stay at the lovely little bar they had next to the reception desk.

If you want to stay at a place with great friendly staff who will really look after you, Hotel Twenty is a great place in Edinburgh. We wholeheartedly wish them the best and recommend Hotel Twenty to all who visit Edinburgh.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Longchuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 14 June 2013
Dear Guest,

Thank you very much for your comments on Hotel Twenty . We take every comment in to consideration. We hope that you enjoyed your stay with us and as you know we are upgrading all aspects of the hotel so when you visit again you will see a big difference. Thank you very much for choosing Hotel twenty.

Yours Sincerely
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
Reviewed 19 May 2013

we stayed at this lovely hotel in the middle of may, before we arrived we came on here and read some of the reviews, we were a little wary to say the least, however on arrival our mind was put at rest. We were met at reception by a lovely young lady who was very helpful. She saw that we were a little disheveled from our travels in the typical Scottish weather ( TORRENTIAL RAIN!!! ) and offered us a hot drink straight away as our room was not quite ready with us arriving earlier than the check in time. She allowed us to sit in the quaint bar of the hotel and made up our room as quickly as possible, we didn't need to wait long and when we got to room 10 we were more than pleased, the room although a little tired was perfect for our needs, and we were so glad to see that there was a hair dryer and also an iron and ironing board which was a godsend. Breakfast was continental and free so couldn't complain! I do think a cooked breakfast would be better even if we had to pay would have done so gladly! Thrilled with the time and care the staff gave to us and will be sure to return in the future. Don't be put off by negative reviews go and check this hotel out for yourself, once they have finished decorating everywhere I don't think that anyone could fault it! The hotel is not a 5* and does not profess to be so, however what they do have is 5* staff!!

Room Tip: we have only stayed in room 10 and it was a little tired in decor, however the bed was comfy and the...
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 14 June 2013
Dear Guest,

Thank you very much for your comments on Hotel Twenty . We take every comment in to consideration. We hope that you enjoyed your stay with us and as you know we are upgrading all aspects of the hotel so when you visit again you will see a big difference. Thank you very much for choosing Hotel twenty.

Yours Sincerely
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, United Kingdom
Level 2 Contributor
5 reviews
Reviewed 19 May 2013

I basically choose this hotel for location as attending show at playhouse, also not lot hotels accommodate for 3 people with sharing with single beds. Price very reasonable. Entrance hall has a warm welcome, staff very very friendly nothing is too much trouble for them they make your stay as pleasant as possible. Our room wasn't refurbished but was clean and comfortable had everything we needed even a fridge had a good sleep beds were comfy. Receptionist was friendly (sorry I didn't get your name). We met Eddie on our way out to theatre he is very pleasant offered us a brolly after show we went downstairs to bar and had a great night Emma the barmaid made us very welcome. breakfast is basic. Overall we had a very relaxed time will certainly stay here again

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laneygr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 14 June 2013
Dear Guest,

Thank you very much for your comments on Hotel Twenty . We take every comment in to consideration. We hope that you enjoyed your stay with us and as you know we are upgrading all aspects of the hotel so when you visit again you will see a big difference. Thank you very much for choosing Hotel twenty.

Yours Sincerely
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2013 via mobile

This is an old hotel, not the most expensive or modern hotel, however the place and the people are great, very close to the city centre, we were staying for two nights, one night at the start of the week and another night at the end of the week. The staff are very friendly and helpful there was no problem when we arrived early after getting in on an early flight, they offered us breakfast looked after our bags while we headed out to explore the city when we arrived back in the afternoon room was ready. The guys are full of great advice on were to visit and how best to travel around the city. Highly recommend staying here, I know We will be booking here when we return to the city.

Stayed May 2013, travelled as a couple
Helpful?
Thank Netdrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 14 June 2013
Dear Guest,

Thank you very much for your comments on Hotel Twenty . We take every comment in to consideration. We hope that you enjoyed your stay with us and as you know we are upgrading all aspects of the hotel so when you visit again you will see a big difference. Thank you very much for choosing Hotel twenty.

Yours Sincerely
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 May 2013

I stayed here at this lovley hotel for 2 nights as an anniversary gift given to me and my husband, we were more than surprised by the level of customer care given to us by every staff memeber we came I contact with, the manager John-Paul is a lovely man and was very helpful, and his assistant Catriona was fantastic making sure we had everything we needed and more! This hotel really is a hidden gem, there are some negatives to be taken into consideration, the hotel is currently in the process of being upgraded and decorataed and once it has been done it will merrit in my opinion at least a four star accomodation in a prime location, never had the chance to try the 5* thai restaraunt this time but we are returning in august for 4 days so we will definatley try it then! All in all a fantastic stay and highly reccomended keep up the good work!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mckenzie1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 14 June 2013
Dear Guest,

Thank you very much for your comments on Hotel Twenty . We take every comment in to consideration. We hope that you enjoyed your stay with us and as you know we are upgrading all aspects of the hotel so when you visit again you will see a big difference. Thank you very much for choosing Hotel twenty.

Yours Sincerely
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 May 2013

I stayed at Hotel twenty with a friend for 2 nights, we were meeting in Edinburgh for a girl's trip and had booked online, expecting a very basic hotel,as we were not planning on spending any time there except to sleep! We were very pleasantly surprised, the hotel room we stayed in was comfortable with everything you need, the owners are in the process of upgrading all the accomodation, the hotel building itself is grand. It is very near all the major sights and there are frequent buses to everywhere you need to go stopping nearby. The staff are super friendly and very helpful,one lovely lady even went and got some paint in her own time for my friend which we had been unable to find, after hearing us talking about it!! On the first night we ate in the in house Thai restaurant and we both said it was the best Thai food we had ever eaten outside Thailand. We highly recommend this fantastic value hotel.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josorhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 5 August 2013
Dear Guest ,

Thank you very much for your feedback , as you are aware we are upgrading and you know that this takes a lot of time and effort. We appreciate your patience and would love you to visit after the hotel has reached its potential. It was a pleasure having you stay at Hotel Twenty .

Regards
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Twenty

Property: Hotel Twenty
Address: 20 Leopold Place | London Road, Edinburgh EH7 5LB, Scotland (Formerly Richmond House Hotel)
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #145 of 149 Hotels in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Twenty 3*
Number of rooms: 11
Official Description (provided by the hotel):
Hotel Twenty is situated in the heart of Edinburgh. We strive on giving a good customer service at the best possible prices. Hotel Twenty is within walking distance of Edinburgh Waverly Train station and all its shops, pubs and clubs. We have only recently taken over the Hotel and have already done a lot of cosmetic work to it. ... more   less 
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Also Known As:
Richmond Hotel Edinburgh
Hotel Twenty Edinburgh, Scotland

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