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“Great value for money” 4 of 5 bubbles
Review of Hotel Twenty

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Hotel Twenty
Ranked #146 of 150 Hotels in Edinburgh
Newcastle upon Tyne, United Kingdom
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Great value for money”
4 of 5 bubbles Reviewed 14 January 2014

I've just returned from a 2 night stay here. I couldn't really fault the place, the only problem was the water pressure on the shower, it was very low.

The deputy manager, Eddie, was an absolute delight, he was so friendly and helpful. As was the man who was working the check in desk yesterday, we didn't catch his name. They allowed us to leave our bags in the bar after check out while we went out for the day and when we returned we still had a while to wait for our train so he let us sit in the bar and put the TV on for us, he was very hospitable.

The room we stayed in was very spacious and clean (Room 3). The bed was very comfortable, something a lot of hotels have problems with. The room was very warm , with the high ceilings I had expected it to be a bit on the cold side, it was far from it. The breakfast offered was continental, but enough to set you off for the day.

The hotel is in a fantastic location, easily accessible from the train station (around a 5 minute walk).

Overall I would return to the hotel as the level of service from the staff is fantastic.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank AdrianthePenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 15 January 2014
Dear Guest ,

Thank you very much for taking your time to give us your feedback. As you are aware we only just took over the hotel and are really trying to achieve a 4* standard hotel eventually. We take all comments in to consideration . I will look forward to see you stay here again at Hotel Twenty.

Regards
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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504 reviews from our community

Traveller rating
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    104
    67
    95
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Praha
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

I stayed 4 nights there. Very kind people, all services provided. Very comfortable, for reasonable prices. Large equiped room. Close to the city centre, buses. Near Thai restaurant, excelent food, discount for hotel guests. What else to say?

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ACSforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 15 January 2014
Dear Guest ,

Thank you very much for taking your time to give us your feedback. As you are aware we only just took over the hotel and are really trying to achieve a 4* standard hotel eventually. We take all comments in to consideration . I will look forward to see you stay here again at Hotel Twenty.

Regards
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk District, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

Really fab night, firstly they offered us a beautiful wee room infront of reception as the hotel was full, was really modern although we could hear everything and im sure people could here us but this was no issue atall, we overslept in the morning when we were due to be out but the receptionist insisted no extra charge which was very kind of him. The staff were all equally as nice and we will defo be booking again next time we come to edinburgh for a night. 5*

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Leannexfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 6 January 2014
Dear Guest,

Thank you very much for your positive feedback . It was a pleasure having you stay at Hotel Twenty and we will look forward to seeing you again

Regards

John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

Decent hotels at a reasonable price are hard to find in Edinburgh, so I was very pleased to discover Hotel Twenty. The managers admitted that they were new to the hotel business and were very keen to get feedback. They were very good, attentive hosts and deserve to do really well. But I guess when they get the four star rating they're aiming for - and I'm sure they will - the room prices will creep up. Oh and I'd have given five stars if there had been the opportunity to get a cooked breakfast!

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lesley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 4 January 2014
Dear Guest ,

Thank you very much for taking your time to give us your feedback. As you are aware we only just took over the hotel and are really trying to achieve a 4* standard hotel eventually. We take all comments in to consideration . I will look forward to see you stay here again at Hotel Twenty.

Regards
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

Last October I stayed 2 nights at this Hotel. John (Manager) and Eddie (Deputy Manager) are great. They make you feel really welcomed to this Hotel. The room was clean, bright and comfortable. I recommend Hotel Tweenty.

  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ricardo82ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 4 January 2014
Dear Guest ,

Thank you very much for taking your time to give us your feedback. As you are aware we only just took over the hotel and are really trying to achieve a 4* standard hotel eventually. We take all comments in to consideration . I will look forward to see you stay here again at Hotel Twenty.

Regards
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
4 of 5 bubbles Reviewed 22 December 2013

My boyfriend and I recently stayed at Hotel Twenty as part of a three month European holiday. We arrived and were greeted by Eddie, the assistant manager who was so helpful. He pointed out on a map where we were in relation to new town, old town and the main sights of Edinburgh and where the Sunday market farmers market was. During our stay, Eddie continued to be amazingly helpful, booking us a table at the Thai restaurant which is inside the hotel building, booking us a taxi and providing us with a breakfast pack as we were leaving early morning, before breakfast hours. The hotel also offers a laundry service for guests staying two or more nights and Eddie also took care of this for us. The room itself was located a floor below street level and was quite large, with tea and coffee making facilities, a tv, heaps of storage and a small but clean bathroom. This room is located near the Thai restaurant, however it was quiet between the hours of 11 till 8 when breakfast begins and we had no major issues with noise. The hotel is a fifteen minutes lesuirely walk from the city centre and with staff like Eddie you will definately enjoy your stay here!

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monique H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 4 January 2014
Dear Guest ,

Thank you very much for taking your time to give us your feedback. As you are aware we only just took over the hotel and are really trying to achieve a 4* standard hotel eventually. We take all comments in to consideration . I will look forward to see you stay here again at Hotel Twenty.

Regards
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 December 2013

My daughter and I stayed here for one night and recieved a very warm welcome by the manager and given a tour before we were taken to our room.
The room was comfortable and clean the only thing I can say is that the trafic noise was too much for me as I come from the country so it took me a long time to get to sleep.
Continental breakfast included was fine and staff were very helpful and friendly.
The Manager was informed of my problem with the trafic noise the next morning and i was informed they are upgrading the rooms one at a time this will include secondary glazeing.
I would use this hotel again as they were very friendly and value for my money. Thank you for your hospitality.

Room Tip: I think next time I would ask for a back room which would be quieter
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Morag P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, Manager at Hotel Twenty, responded to this review, 4 January 2014
Dear Guest ,

Thank you very much for taking your time to give us your feedback. As you are aware we only just took over the hotel and are really trying to achieve a 4* standard hotel eventually. We take all comments in to consideration . I will look forward to see you stay here again at Hotel Twenty.

Regards
John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Twenty

Property: Hotel Twenty
Address: 20 Leopold Place | London Road, Edinburgh EH7 5LB, Scotland (Formerly Richmond House Hotel)
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #146 of 150 Hotels in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Twenty 3*
Number of rooms: 11
Official Description (provided by the hotel):
Hotel Twenty is situated in the heart of Edinburgh. We strive on giving a good customer service at the best possible prices. Hotel Twenty is within walking distance of Edinburgh Waverly Train station and all its shops, pubs and clubs. We have only recently taken over the Hotel and have already done a lot of cosmetic work to it. ... more   less 
Reservation Options:
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Also Known As:
Richmond Hotel Edinburgh
Hotel Twenty Edinburgh, Scotland

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