I chose this hotel mainly because of the reviews and location. I booked for 3 nights.
I arrived at about 3.30pm. When entering the hotel I found the reception downstairs. I was met by the friendly receptionist. He gave me the keys for Room 8 and told me this was the quietest room in the hotel.
The room was directly across from the reception. Room 8 was a double room and I was surprised there were no wardrobe and a lack of drawers for clothing. The shower room was quite small and the toilet brush was dirty and disgusting. There were no lights on the ceiling and generally the lighting was poor. There was no fridge in the room.
After settling in I became aware of the noise. The reception was outside the bedroom door and I could hear every noise quite clearly. I could hear the noise from the reception, reception area, restaurant kitchen, takeaway area and the restaurant toilet that was next to my room. The noise was so clear I could hear the receptionist typing, munching a bag of crisps and burping. There was a lot of noise from the staff and I also heard swearing.
It was raining quite heavily outside so decided to stay in my room. At about 7.30pm I had enough of the noise and made a complaint. The girl was very friendly and helpful and said I could move to another room the following morning. There was no shaver point in the shower room so I asked if there was an adaptor I could use. She said there wasn’t. The noise lessened during the night and I finally got some peace and quiet at midnight.
I moved to Room 9 upstairs the following day. The room was a lot bigger than Room 8. The shower room floor was quite dirty and there was a lot of dust in the room. Parts of the carpet were threadbare and the curtains and blind were see-through. The room was certainly a lot quieter than Room 8 and even had a shaver point, and I also found a shaver adaptor in one of the drawers.
Both rooms were looking tired and badly in need of a refurbishment.
I had a look at the decking area outside and it looked dirty and the seating was in a poor condition. I didn’t see anyone use that area during my stay.
I had breakfast each morning. There was only a choice of continental. I was surprised they didn’t offer a cooked breakfast considering they had the restaurant kitchen. The food and drinks were of poor quality.
I was disappointed I wasn’t offered some form of compensation for my first day/night, even a free meal in the restaurant would have been acceptable. I think Room 8 is totally unsuitable for guests to stay in.
I think this hotel has a lot of potential and just needs the owner to spend some money on refurbishment.
This hotel seemed more like a 2 star rather than a 3 star. I’ll not be back and will not be recommending to any of my friends and family.
- Official Description (provided by the hotel):
- Hotel Twenty is situated in the heart of Edinburgh. We strive on giving a good customer service at the best possible prices. Hotel Twenty is within walking distance of Edinburgh Waverly Train station and all its shops, pubs and clubs. We have only recently taken over the Hotel and have already done a lot of cosmetic work to it. ... more less
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- Also Known As:
- Richmond Hotel Edinburgh
- Hotel Twenty Edinburgh, Scotland