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Lochend Serviced Apartments
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Reviews (179)
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All reviewsapartment was cleancity centrestayed at these apartmentsgas hobwashing machine dryergreat apartmentstesco supermarkettea and coffeeiron boardfree wififully equipped kitchentoilet rollbus stopwould stay againvisit edinburghbeddingmicrowave
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Reviewed 3 March 2013

Stayed with 4 friends for one night and it was great. Lots of extras hotels don't have such as a fully fitted kitchen. Absolute bargain for £20 each only slight negative was the uncomfortable mattresses. All in all will def be back

  • Stayed: March 2013
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Thank DougieWish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

I have never left so strongly about leaving a review before and this is the first time inserting on TripAdvisor.

There were four of us visiting Edinburgh for a night and we had booked this place on Booking.com. The pictures looked good and the website stated it was 4 star. However, when we got there it certainly was not up to standards.

- First of all, there was nobody who welcomed us to the apartments face-to-face and there was issues getting in contact with the manager on the phone to get our keys when we arrived.

- We are told over the phone to go a specific door & it had been left open with keys inside.
- On arrival, it seemed modern and it was very warm inside, the only plus side.
-We went into the bedroom to find the room hadn't been hoovered, with crumbs and cupcake papers on the floor and then when we looked at the bedding it looked discoloured
-A closer look showed that the sheets were crumpled, with crumbs and hair on the sheets under the duvet - it was clear the sheets hadn't been washed.
-The reservation included a 'welcome breakfast', which consisted of a pint of milk ( for 4 people), a sandwich bag filled with teas and coffees (hardly four star service in terms of presentation) and a jar of cheap cereal (plain cornflakes). We were not impressed as we had been to places which had at least presented it nicely, with sealed boxes and bread.
- We then called the 'office' back, and we were asked to 'hang up and call back in two minutes'. I did as he asked and then we were told to go to another room, which had been left open with the keys inside.
- This apartment had the mirror off the wall on the floor on one of the bedrooms, but apart from that the sheets looked cleaned (although still discoloured). We were willing to put up with , and the poor breakfast, however, we entered into the kitchen where there were lots of crumbs on the floor (this is not an exaggeration, we could see cooked mushrooms as well on the floor). - We then called the 'office' back, where we were asked to re-call again and tehn moved into another room.
- (Third time lucky...?...) The apartment had the same discoloured sheets however it seemed clean. I went into the living room to sit down on the sofa and it left like I was sitting on wood - it was very uncomfortable.
-There was no milk in the fridge and no tea/coffee in this apartment, which was disappointing as we had not received what we paid for, even though it was not 4 star standard.

The apartments all seemed modern, however, it is certainly not four star in terms of cleanliness and service. The stairwell carpets also need cleaning!

As I mentioned before, I have never went out my way to leave a review but people should know exactly what to expect - this is 1-2 star accommodation here I'm afraid!

  • Stayed: February 2013, travelled with friends
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2  Thank ChloeP90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lexy864, Manager at Lochend Serviced Apartments, responded to this reviewResponded 13 March 2013

Dear Guest

I am sorry to see that you did not enjoy your stay at Lochend Apartments and so i have wrote a response to the points that you have pointed out which i hope will explain all issues.

Firstly the pictures that are posted on Booking,com are exactly that of our apartments, we have no pictures advertising our apartments that are not 100% Lochend Apartments so i am unsure as to what is was that you were expecting?

We do note on Booking.com and it will also mention on your confirmation that check in is until 5pm, if you check in after that time you will need to get late check in procedure details, we were unable to give these to you as you did not make us aware of your late check in. And so i do apologies that you found it difficul to get member of staff, we do have a phone outside reception with details on how to use, to get a hold of a member of staff when reception is closed.

Usually you would have been sent the late check in procedure prior to arrival, but obv because we never knew what time you would check in we told you the details over the phone.

Thank you for noticing that we had left the lights and heating on for your arrival, we appreciate that Edinburgh is very cold and coming into a nice cosy apartment really makes a difference!

Regarding the apartment having crumbs on the floor and bedding discoloured, i can assure you the bedding was clean and NOT discloured, we receieve all bedding from a professional laundry company and we would not put discoloured bedding on our beds neither would they provide us with discloured bedding.

We did recieve a call from you and so yes we moved you to another apartment. Rather than have you wait until a member of staff came on site to check the apartment. Again when you called our member of staff was off site and so again asked you to move rather than have you wait at reception until they returned.

I can confirm however that the first apartment their was a cupcake wrapper which looked to have been under the bed, housekeeping were spoken to about this on the Sunday and we will be ensuring that under beds are not missed when apartments are being serviced.

Regarding the second apartment however i did not see any mushrooms on the floor???

As for the last apartment no their was no milk in the fridge as this apartment had not been allocated to you. And to confirm you had not paid for the breakfast pack, this in left in the apartment complimentary, this is NOT included in the price.

We leave the tea coffee and sugar in cellophane bags as these are made up daily, so that we can insure that everything is fresh and nothing is left from the previous guest.

The Cereal is Kellogs Corflakes which we have found to be a popular choice however are aware that we cant keep all guests happy, but again would like to mention that this is all complimentary and not chargeable within your price. So regardless or not if you like it you are not out of pocket for what is left in the apartment.

With what you are explaining from previous apartments this sounds to be a paid for breakfast pack which you can also receive from Lochend Apartments on request.

I would like to thank you for your feed back and hope i have explained all points.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2013

Brilliant find, stayed at the self catering apartments for 2 nights the price was great very cost affective, close to leith and also grass market taxi was about a fiver brilliant shops and a market down their, supermarket tesco close by with bank machine and also small shops also near selling alcohol morning rolls and cigerettes. The apartment has 2 bedrooms comfortable for 5 people nice clean briulliant staff felt very welcome

  • Stayed: January 2013
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1  Thank stee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2013

Booked to stay at these apartments as I have family live close by and although the apartments were very expensive it was the only decent place left to book in Edinburgh, stayed for 2 nights and booked a one bedroom apartment. The apartment was very welcoming, friendly staff and clean comfortable furnishings. I would stay again! I would advise to book direct to get best rates. Free parking on site and free wifi.

  • Stayed: January 2013
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Thank Mikeysamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2012

The apartment we has was great, spacious and had everything we needed. Helpful friendly staff, spotlessly clean what more can you ask for, They had parking and is just journey from the city center. it was a great night away and Edinburgh is a great city to visit and would definitely use these apartments time and time again.

  • Stayed: November 2012, travelled as a couple
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Thank cfergie1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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