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Reviewed 21 July 2014

Stayed here after buying an special voucher rate. On arrival staff were extremely helpful and pleasant. We had lunch outside and we were given complimentary drinks as it took longer to come than anticipated! We didn't even notice the time and thought it was very kind gesture. Our room was very nice, spacious and a bathroom which was amazing! We were in room 15, the Night Club downstairs closed at 3am and you could faintly hear the music, this is the only downfall!. Dinner in the restaurant was delicious although the waiter had his work cut out as he was very busy but remained efficient and pleasant. Would love to come back again soon!

Room Tip: Not room 15 as you can hear the nightclub!
  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Baba1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

Love this hotel, the styling , staff and excellent location. However on our recent stay, Sunday night on an Itison deal, we were disappointed. Check in is 3 p.m. We arrived early around 1.30 staff at check in superb our room was not ready so we availed ourselves of our complimentary cocktail , did the paperwork and went shopping. On our return at 5 p.m. our room was still not ready we were offered a complimentary drink and eventually were taken to our room by Ryan one of the concierges, who was excellent. We had early dinner at the hotel. The restaurant was chronically short of staff although the staff that were available were very friendly and efficient, our meal took too long. After our evening out we sat at a table in the bar are for over 15 minutes , we were not approached by any bar staff, could not get their attention and eventually retired to our room without a drink. We love the hotel it is very endearing however either the staffing levels or training needs to improve or it's reputation will proceed it!!

Stayed: July 2014, travelled as a couple
Thank PeterMooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

This is now the second time I have stayed here and done a brief review. Stayed here on a special deal which in itself was a great deal,I was also upgraded. By now most people who have read reviews of this Hotel will realise it's very good. However it's one special element that gives the magic to Tigerlily,it's the staff. This hotel really works because of the staff ,i am sure they have bad days but you would never know. Everybody at Tigerlily you encounter appear always to go that extra mile to make your stay extra special . Oh yes the rooms ,food public areas are just fab,but it's the staff that make this place so special. You really can escape from everything for that brief moment. Thank you to all at Tigerlily that make it special.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Service
1  Thank Russ Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

Hubby and I stayed one night on a summer package. Dinner bed and breakfast. We were upgraded to a mini suite which was super large room and large bathroom very nice gas fire which would be lovely on a winters night. Our meal at night was excellent with a very professional waiter,and breakfast in the morning( served till noon was also excellent. The staff in from the girl at the steps right through the building were great. The bars and restaurant are nicely decorated really can't recommend highly enough. Hope to get back soon.

Stayed: July 2014, travelled as a couple
Thank Circl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

Bought a voucher for this hotel and thought well we might get a wee room at the back but was pleasantly surprised - arrived early and booked out case into the hotel while we went shopping came back and it was already in our room waiting on us - the room was fabulous and the bathroom was huge - food was delicious as a two course meal and breakfast was included (breakfast served in room at no extra charge) and the small touches like strawberries and cream on the bar while the tennis was on was quirky - the staff couldn't be more helpful and friendly - will be back - the only downside was the prices of the mini bar it was cheaper to sit in the bar in comfort and enjoy a drink.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank SallyBruce_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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