I love hotels like this, boutique-y, cool rooms. In general the hotel was fine. The people at the front desk were exceptionally nice. However, especially for the price, the hotel was trying very hard to be luxury but little things made you notice why it didnt quite make it. The room is cool and trendy, and i immediately liked the style - however, the hotel's information book was dirty / stained and all the pages were ripping out of the binder (didnt wanna touch it), there's a fun TigerLily pencil in the room but no paper / notepad, the DVD player is cool looking but my remote control's screen was damaged and you couldnt easily operate the machine (I had to contact them 3 times to get someone that couldhelp and they did recognize the remote was broken). The final straw was that my wake up call came about half hour late. I did speak to a manager (turned out to be the night manager) and he was pleasant and apologized, but although he said he'd talk to the day manager and wanted to come up with a way to do something for me - nothing was ever mentioned again and the book and the remote were never changed out. Again, minor things, just the details that can make a hotel go from fine to outstanding - so you can focus on the cool details versus the frustration of spending time trying to figure out a DVD player or not wanting to touch a dirty book. Having said that, the room was big and comfortable, great location, very friendly staff, you can "borrow" DVDs, breakfast was really good (basically order anything on the menu as part of the breakfast package). I'd recommend, but suggest they make sure they work a little harder to give you the best experience for the money.
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- Also Known As:
- Tigerlily Hotel Edinburgh, Scotland